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Windows 10 Recovery Image Download Service

(The target models are Windows 7 Professional [Preinstalled Model])

Updated: August 3, 2017 

This page shows Panasonic support information for installing Windows 10 on TOUGHBOOK and TOUGHPAD series ("Windows 7 Professional" preinstalled model).

This download will be available from Nov 1, 2016 to Oct 31, 2017.

This download is available from Nov 1, 2016 to Oct 31, 2018. [The period has been extended.]

Windows 10 OS version change announcement

The (Windows 10) OS version of the recovery media created with the download service currently distributed changed from "Anniversary Update" to "Creators Update" from August 3, 2017. (Excluding some models)
About the term of OS version change, please confirm "target model" below.

As for detailed, we will update the Support Web page sequentially.

Please note that contents are subject to change without notice.


Introduction

This page shows Panasonic support information for installing Windows 10 on TOUGHBOOK and TOUGHPAD series ("Windows 7 Professional" preinstalled model).
The version of Windows 10 is the same as “Windows 10 Creators Update”.

For the target models that can install Windows 10, please confirm with the following [Model selection].

About the OS for which installing Windows 10 is possible:

  • Windows 7 Professional (Preinstalled model)

Before you download Windows 10, please consider your PC operating environment and make an informed judgement.

Before installing Windows 10, please make sure to confirm the following precautions and evaluation conditions. The tool may not operate properly if you downgrade without following the stipulated items set forth.

The downgrade procedure may take time depending on the network environment.
So we strongly recommend that you use a flat-rate broadband-line and you perform when you have enough time.

[Please read before installing Windows 10]
Please prepare and check the reinstalling environment of your PC such as a recovery DVD or USB memory and backup media before installing Windows 10.

If you have not created a Windows 7 recovery disk, please make sure to create one before performing the installation. You may not be able to create a recovery disk after the installation is complete.
Please refer to the “instruction manual guide” that is attached to the product for procedures on how to create a recovery disk.
(See here for the PDF version of the instruction manual)

Also please prepare the recovery media for the installation of Windows 10. The information on the media this service supports, refer to the following [Notes].

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Steps for Install Windows 10

Workflow

The following table shows the workflow of this service. Here “Tool” means "Recovery Disc Creation Utility (Recovery Image Downloading Edition)" which is a support tool that is used for download and install when installing Windows 10.
This tool needs ".Net Framework 4.5 (or later)".
Check cautions described in each section before operation.


  Step Contents
Create media for installation Windows 10 Step 1

Preparations for installation

  • Prepare unused media
  • Check free space
Step 2 Download the “Tool”
Step 3 Download the recovery data (for installation Windows 10) using the “Tool”
Step 4 Create the recovery media (for installation Windows 10) using the “Tool”
Install Windows 10 Step 5 Backup data
Step 6 Create the recovery media (for installation Windows 7)
* Unnecessary in the case of already created
Step 7 Install Windows 10 using the recovery media

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Notes

Panasonic does not compensate for any damage to operating environments or loss of data of a customer's PC.
Please be sure to back up any important data beforehand.

Create Windows 10 Installation Media
Prepare Unused Media

  • This tool supports DVD-R /+R/DVD-R DL (dual layer) /+R DL (dual layer). Blu-ray isn’t supported.
  • This tool also supports USB memory.
    <Restriction of the tool>
      If the size of the recovery data is more than 26 GB, this tool doesn't support USB memory.
      In that case, you can use only DVD for creating the recovery media.
  • Estimated number or capacity of the media is as follows.
    Media type Localized model     MUI model    
    DVD-R, DVD+R Up to 3 discs Up to 4 discs
    DVD-R DL (dual layer)
    DVD+R DL (dual layer)
    Up to 2 discs Up to 2 discs
    USB Memory * 16GB or more
    is recommended
    32GB or more
    is recommended
    Blu-ray Blu-ray isn’t supported.
    * Please make sure that all data will be erased.

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Product List for Windows 10 Installing

The target models for Windows 10 Install are listed below.
Only the Windows 7 Professional Preinstalled Models.

* Models licensed with Windows 10 Pro are eligible, but models licensed with Windows 8 Pro or Windows 8.1 Pro are not eligible.

[Model selection]

  Series name Detailed model numbers
TOUGHBOOK Series CF-20 [A/B/C/D] (mk1) CF-20[A/B/C/D]****[K/N]*
CF-31 [1/2/3/4] (mk5) CF-31[1/2/3/4]****[K/N]*
CF-33 [D/E/P/Q] (mk1) CF-33[D/E/P/Q]****[K/N]*
CF-53 [2/3/4/5/7] (mk4) CF-53[2/3/4/5/7]****N*
CF-54 [A/B/C] (mk1) CF-54[A/B/C]****N*
CF-54 [D/E/F] (mk2) CF-54[D/E/F]****[K/N]*
CF-D1 [N/Q] (mk3) CF-D1[N/Q]****N*
CF-MX4E (mk1) CF-MX4E***N*
CF-SX4E (mk1 Asia model) *1 CF-SX4E***[8/N]*
TOUGHPAD Series FZ-G1 [J/K/L/M/N] (mk3) *1 FZ-G1[J/K/L/M/N]****[K/N]*
FZ-G1 [P/Q/R] (mk4) FZ-G1[P/Q/R]****[K/N]*
FZ-M1F (mk2) FZ-M1F****[K/N]*
FZ-Q2 [F/G] (mk1) FZ-Q2[F/G]****[K/N]*
FZ-Y1 [C/D] (mk2) FZ-Y1[C/D]****N*

*1: There is no plan to offer "Creator Update" version of CF-SX4E (mk1 Asia model) and FZ-G1[J/K/L/M/N] (mk3).

- eg. please read "CF-31 [1/2/3/4]" as the "CF-311, CF-312, CF-313 and CF-314 series".


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Support Evaluation Information (Important Matters and Restrictions)

Important Matters

No. Target Model Target Operation Compatibility
1 All Models BitLocker

NumLock may be automatically turned to ON on BitLocker PIN input screen.

Please confirm NumLock status and change it if necessary before entering PIN.

* The version of Windows 10 is "Creators Update" excluding CF-SX4E (mk1 Asia model) and FZ-G1 [J/K/L/M/N] (mk3).
Those versions are "Anniversary Update".


Restrictions

No. Target Model Target Operation Compatibility
1 All Models
(with Wireless Switch models)
Wireless Switch

Airplane mode can be changed to Off on Windows 10 although wireless switch is OFF.

[Modification procedure]

Wireless communication may be ON with the following steps although wireless switch is OFF.

  1. Slide the wireless switch to OFF.
  2. Then Airplane mode is turn to On.
  3. Turn Airplane mode Off on Windows 10.
  4. Then wireless communication may be enabled although the wireless switch is OFF.

*After step 4, to turn wireless communication off, slide the wireless switch to ON once and re-slide it to OFF.

2 CF-33 [A/B/C/L/M/N]
CF-20 [A/B/C/D]
CF-31 [1/2/3/4]
CF-53 [2/3/4/5/7]
CF-54 [D/E/F]
CF-MX4E
(with option 2nd battery)
Battery Numbers

Battery numbers which are displayed when clicking the battery icon in the notification area are wrongly swapped.

It is restriction as of August 2017.
Please wait the "Windows Update" support from Microsoft.

3 All Models
(with Wireless WAN)
Wireless WAN

Unable to connect to the internet by using the profile whose APN type is LTE.

Set "APN type" to "Internet" on profile creation screen to connect to the internet.

4 FZ-Y1D
CF-54 [E/F]
(with AMD FirePro)
RADEON PRO AND AMD FIREPRO SETTINGS

The warning notification of graphics settings may displayed, when you close an application like Panasonic PC Settings Utility.

This is a function of AMD graphics.
If performance settings of AMD graphics are not set for the application, the warning notification sometimes displays.
And if you want to inhibit the notification, please execute one of following procedures.

Procedure 1:
Prevent the display of the notification for an application.

  1. Left click the start button → Left click "AMD Settings" folder → Left click "AMD Settings" to start RADEON PRO AND AMD FIREPRO SETTINGS.
  2. Left click [... Advanced] to launch Radeon Pro and AMD FirePro Advanced Settings.
  3. Left click [Switchable Graphics Application Settings].
  4. If the application is listed on "Recent Application", please select Graphics Settings except for "Not Assigned".
    In the case of not listed on "Recent Application", left click [Add application] and select the application, and set Graphics Settings properly.

Procedure 2:
Prevent the display of the notification for all applications.

  1. Left click the start button → Left click "AMD Settings" folder → Left click "AMD Settings" to start RADEON PRO AND AMD FIREPRO SETTINGS.
  2. Left click "Preferences".
  3. Remove the check from check box of Notifications.
  4. Left click "Done".
5 CF-53 [2/3/4/5/7] Projecting to this PC

When you execute "Projection to this PC" ([Settings] - [System] - [Projecting to this PC]), the following message may display.
"This device might have trouble displaying your content because its hardware wasn't specifically designed for wireless projection."

The target models do not support "Projection to this PC".

6 All Models
(with Wireless LAN)
Except
CF-33 [D/E/P/Q] and CF-MX4E
Wireless LAN

In the Panasonic PC setting utility, you can set wireless LAN (IEEE802.11a) enabled.
Then, after rebooting Windows, if you check the previous setting, it may be disabled.

The display shows disabled, but the setting is enabled.
It takes time for the display to be updated.

7 All Models Start Menu

Rarely after the Windows setup, the tile of the start menu may be displayed as "P ~ Microsoft ..." and it may not react even if you click it.
These tiles are applications displayed on the left side of the start menu or it is recommended application by Microsoft.
If Windows cannot register the tile properly it will be displayed as above.

Even in this state, the operation of the application is not affected.
Applications recommended by Microsoft can be downloaded from "Store".
Please remove the pinning of the tile above and pin your favorite application to the start menu as necessary.

8 FZ-M1F Windows Setup

If Windows setup is performed with the monitor in portrait orientation, part of the screen may be hidden and not displayed.

Set the monitor to landscape orientation to perform Microsoft Windows 10 setup when using the computer for the first time or after reinstalling Windows.

9 CF-20 [A/B/C/D]
CF-31 [1/2/3/4]
CF-33 [D/E/P/Q]
CF-53 [2/3/4/5/7]
CF-54 [A/B/C]
CF-54 [D/E/F]
CF-D1 [N/Q]
CF-MX4E
FZ-G1 [P/Q/R]
FZ-M1F
FZ-Q2 [F/G]
FZ-Y1 [C/D]
(with Touch Screen)
Panasonic PC Settings Utility
(Administrator settings)

In Panasonic PC Settings Utility, if you start "Administrator settings" after doing some operation, the utility may end abnormally.

If you use "Administrator settings" in Panasonic PC Settings Utility, please execute the settings immediately after starting the utility, and then make other settings afterwards.

10 CF-20 [A/B/C/D]
CF-33 [D/E/P/Q]
CF-54 [A/B/C/D/E/F]
FZ-G1 [P/Q/R]
FZ-M1F
FZ-Q2 [F/G]
FZ-Y1 [C/D]
(with DisplayLink)
Display on external monitor

If you connect to the external monitor using the Dock's HDMI / DisplayPort / VGA port and display an application using OpenGL, it may not be displayed properly.

Please connect to the external monitor using the HDMI / DisplayPort / VGA port of the main unit.

* The version of Windows 10 is "Creators Update" excluding CF-SX4E (mk1 Asia model) and FZ-G1 [J/K/L/M/N] (mk3).
Those versions are "Anniversary Update".

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The "Recovery Disc Creation Utility (Recovery Image Downloading Edition)"
Windows 10 Install Support Tool

What is the "Recovery Disc Creation Utility (Recovery Image Downloading Edition)"
It is a support tool that is used to download or install when installing Windows 10. This tool needs to be installed “.NET Framework 4.5 (or later) ”.

Downloading "Recovery Disc Creation Utility (Recovery Image Downloading Edition)"
This tool can be downloaded from the following page.


Recovery Disc Creation Utility (Recovery Image Downloading Edition)


* Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the US and/or other countries.

* Other company names, product names or other names noted in this page are registered trademarks or trademarks of the respective companies.

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