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Windows 10 April 2018 Update (Version 1803)
Update from "Windows 10 Pre-installed" PC

Release Date: May 7, 2018 
Last Updated: August 28, 2018 

All Windows 10 pre-installed PCs listed below are tested for Windows 10 April 2018 Update (Version 1803).
There are some important matters and restrictions.

As for detailed, we will update the Support Web page sequentially.
Please note that contents are subject to change without notice.

For more from Microsoft on the Windows 10 April 2018 Update, please visit the https://support.microsoft.com/windows Microsoft Windows support site.

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Product List for Windows 10 Updating

The target models for Windows 10 April 2018 Update are listed below.

[Model selection]

  • TOUGHBOOK Series:
    CF-20[A/B/C/D] (mk1), CF-20[E/F/G/H] (mk2), CF-31[1/2/3/4] (mk5),
    CF-33[A/B/C/L/M/N/V/W] (mk1), CF-33[D/E/P/Q] (mk1),
    CF-53[2/3/4/5/7] (mk4), CF-54[A/B/C] (mk1), CF-54[D/E/F] (mk2), CF-54[G/H/J] (mk3),
    CF-C2C (mk2.5), CF-D1[N/Q] (mk3), CF-LX6[T/Y] (mk3), CF-MX4E (mk1),
    CF-SX4E (mk1 Asia-model), CF-SZ6R (mk2 Asia-model), CF-XZ6R (mk1)
  • TOUGHPAD Series:
    FZ-G1[J/K/L/M/N] (mk3), FZ-G1[P/Q/R/S/T](mk4),
    FZ-M1D (mk2 Value), FZ-M1ECD (mk2 Value), FZ-M1[EAF/ECF] (mk2), FZ-M1F (mk2),
    FZ-Q2[F/G] (mk1), FZ-Y1[C/D] (mk2)

* eg. please read "CF-20 [A/B/C/D]" as the "CF-20A, CF-20B, CF-20C and CF-20D series".

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Support Evaluation Information (Important Matters and Restrictions)

About Windows 10 April 2018 Update from Windows 10 Pre-installed PC

All Windows 10 pre-installed PCs listed below are tested for Windows 10 April 2018 Update.
There are some important matters and restrictions.

Important Matters

No. Target Model Target Operation Compatibility
1 CF-20[A/B/C/D]
CF-31[1/2/3/4]
CF-53[2/3/4/5/7]
CF-54[A/B/C]
CF-54[D/E/F]
CF-C2C
CF-D1[N/Q]
CF-MX4E
CF-SX4E
FZ-G1[J/K/L/M/N]
FZ-G1[P/Q/R]
FZ-M1[EAF/ECF]
FZ-M1F
FZ-Y1[C/D]

Intel® WiDi software


Use Intel® WiDi software.

Intel® WiDi is not supported after Windows 10 Version1607 [Anniversary Update] (including Version 1803 [April 2018 Update]).

Please refer this site:
» https://www.intel.com/content/www/us/en/support/emerging-technologies/000021693.html
Before using miracast, please confirm that the miracast adapter supports Windows 10.

2 CF-53[2/3/4/7]
CF-C2C

Video(GFX) driver


Use Miracast connection.

If Video(GFX) Driver's version is older than 20.19.15.4463, there is a case that PC hangs when using Miracast connection after resuming from sleep.

Please update Video(GFX) Driver, download the following modules.
» https://pc-dl.panasonic.co.jp/dl/docs/067453

3 CF-20[A/B/C/D]
CF-31[1/2/3/4]
CF-53[2/3/4/5/7]
CF-54[A/B/C]
CF-54[D/E/F]
CF-C2C
CF-MX4E
CF-SX4E

Fingerprint sensor mounted model

EVE FA Standalone for Panasonic


Using the Microsoft Account.

Unable to authenticate fingerprint for Microsoft account.

Please update EVE FA Standalone for Panasonic, download the following modules.

» https://pc-dl.panasonic.co.jp/dl/docs/067447

4 All Models

BitLocker


Turn on BitLocker for Operating system drive.

[Applicable when BitLocker is enabled]

NumLock may be automatically turned to ON on BitLocker PIN input screen.

Please confirm NumLock status and change it if necessary before entering PIN.

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Restrictions

No. Target Model Target Operation Compatibility
1 CF-20 [A/B/C/D]

Wireless LAN

Connect specific setting Wi-Fi router (11gn).

Wireless LAN connection to Wi-Fi router (11gn) sometimes gets disconnected unexpectedly.

Please change the following setting.

  1. Go to Advanced of "Intel Dual Band Wireless AC 8260" in device manager, then change "802.11n channel width for 2.4GHz" setting from "Auto" to "20 MHz Only".
  2. Go to BIOS Setup menu, then change "SuperSpeed USB" → "Keyboard Base and Port Replicator" to "Disable".
2 CF-MX4E
CF-SZ6R
CF-XZ6R

Realtek Sound driver

Update to Windows 10 April 2018 Update.

The volume of quieter sound becomes low.

After updating to Windows10 Creators Update, Loudness Equalization changes from "enabled(=factory default setting)" to "disabled" at Speakers Properties.

Change Loudness Equalization from "disabled" to "enabled(=factory default setting)" at Speakers Properties.

[Modification procedure]

  1. Right-click speaker icon on the task tray and click [Playback devices].
  2. Double-click [Speakers].
  3. Click [Enhancements].
  4. Put checkmark on [Loudness Equalization] and click [OK].
  5. Click [OK] to close [Sound] window.
3 CF-20[A/B/C/D]
CF-20[E/F/G/H]
CF-31[1/2/3/4]
CF-33[A/B/C/L/M/N/V/W]
CF-33[D/E/P/Q]
CF-54[A/B/C]
CF-54[D/E/F]
CF-54[G/H/J]
CF-D1[N/Q]
FZ-G1[J/K/L/M/N]
FZ-G1[P/Q/R/S/T]
FZ-M1D
FZ-M1ECD
FZ-M1[EAF/ECF]
FZ-M1F
FZ-Q2[F/G]

Apps & features

Update to Windows 10 April 2018 Update.

Cannot click "Uninstall" button for specific applications at "Apps & features".

  • System Interface Manager
  • Wireless Toolbox
  • Btup Service
  • Devup Service
  • Wireless Helper Service
  • Wireless Switch Utility
  • Device Control Utility
  • Keyboard Base LAN Setting Utility

When update to the Windows 10 April 2018 Update, The driver (that is work with those applications) is re-installed. Then settings to display those applications on the list has been rewritten.

Please do not uninstall those applications.

4 CF-C2C
CF-LX6[T/Y]
CF-MX4E

HOLD Button and HOLD Key

Update to Windows 10 April 2018 Update.

The toast notification is not displayed when HOLD mode is enabled.


Please add the checkmark to "Show notification when HOLD mode isenabled" to display a notification screen when HOLD mode is enabled.

5 All Models
 except FZ-Y1[C/D]

WWAN mounted model

Wireless WAN Driver


WWAN may be automatically connected.

WWAN may be automatically connected when "Let Windows manage this connection" on VAN UI (View Available Networks UI) is checked off.

Turn off Cellular when WWAN connection is not used.

6 CF-20[A/B/C/D]
CF-20[E/F/G/H]
CF-33[A/B/C/L/M/N/V/W]
CF-33[D/E/P/Q]
CF-XZ6R

Detaching the Tablet from the Keyboard Base


Operation of slide switch or pressing of hot-key.

When slide switch operated or hot-key (*1) pressed, toast message not displayed.

* CF-20, CF-XZ6 : "Fn"key + "1"
CF-33 : "Fn"key + "ESC"key

Wait for a second and confirm "Problem Undocking From Keyboard Base" message not displayed before detaching tablet.

7 CF-20[A/B/C/D]
CF-20[E/F/G/H]
CF-33[A/B/C/L/M/N/V/W]
CF-33[D/E/P/Q]
CF-XZ6R

Attaching the tablet to the keyboard base


Update to Windows 10 April 2018 Update.

Devices installed in the keyboard base may not work, when attaching the tablet to the keyboard base by clicking "Fn" key + "1" key (In the case of CF-33, "Fn" Key + "Esc" Key).
Further more, when port replicator is attached to keyboard base, devices installed in the port replicator may not work, too.

Slide the release lever to detach the tablet from keyboard base, and attach the tablet to the keyboard base.

8 CF-LX6[T/Y]
CF-MX4E
CF-SX4E
CF-SZ6R
CF-XZ6R

Panasonic PC Settings Utility


Update to Windows 10 April 2018 Update.

Display mode is not switched to "Duplicate".

To switch to "Duplicate", please do one of the following.

  • Click "Fn" key + "F3" key.
    Select [Duplicate].
  • Click [Start]-[Settings]-[System]-[Display].
    Select [Duplicate these displays] at [Multiple displays].

9 CF-LX6[T/Y]
CF-MX4E
CF-SZ6R
CF-XZ6R
FZ-Y1[C/D]

Panasonic PC Settings Utility


Update to Windows 10 April 2018 Update.

Power Saving Settings in Panasonic PC Settings Utility, power plan can be selected from Standard or Power Save.
In the case of Version 1703 [Creators Update] or before, it can be selected from 5 power plans.

It is restriction due to specification change in OS.

10 CF-20[A/B/C/D]
CF-20[E/F/G/H]
CF-33[A/B/C/L/M/N/V/W]
CF-33[D/E/P/Q]
CF-54[A/B/C]
CF-54[D/E/F]
CF-54[G/H/J]
CF-MX4E
CF-XZ6R
FZ-G1[J/K/L/M/N]
FZ-G1[P/Q/R/S/T]
FZ-M1D
FZ-M1ECD
FZ-M1[EAF/ECF]
FZ-M1F

Touch Screen mounted model

Panasonic PC Settings Utility


Launch Panasonic PC Setting Utility, and setting.

At Panasonic PC Setting Utility → Settings → Touch Screen.
Can't change Touch Screen mode because Touch Screen mode will not be displayed.
And Touch Screen mode return to default mode, therefore Pen input can't be used in some models.

Please update "System Interface Manager" with the following URL.

» https://pc-dl.panasonic.co.jp/dl/docs/077277

* Update Program for FZ-G1[J/K/L/M/N] series was added on August 28, 2018.

11 CF-54[A/B/C]
CF-54[D/E/F]

Panasonic PC Setting Utility


After updating System Interface Manager in the procedure of Restriction No.10.

After updating System Interface Manager in the procedure of restriction No.10, and setting Touch Screen on Panasonic PC Setting Utility, it displays "Settings Failer" error message.
However, the setting has been changed to the specifyed mode.

Please update "Panasonic PC Setting Utility" with the following URL.

» https://pc-dl.panasonic.co.jp/dl/docs/077279

12 CF-MX4E
CF-SZ6R
CF-XZ6R

Panasonic PC Settings Utility


Launch Panasonic PC Setting Utility, and setting.

At Panasonic PC Setting Utility → Settings → Button / Key → HOLD Button.
Can't disable Touch Screen.

Please update "System Interface Manager" with the following URL.

» https://pc-dl.panasonic.co.jp/dl/docs/077277

13 CF-20[A/B/C/D]
CF-20[E/F/G/H]
CF-33[A/B/C/L/M/N/V/W]
CF-33[D/E/P/Q]
CF-54[A/B/C]
CF-54[D/E/F]
CF-54[G/H/J]
FZ-Q2[F/G]

Concealed mode


Update to Windows 10 April 2018 Update.

There may be cases can't disable Touch Screen even if enable Concealed mode.

Please update "System Interface Manager" with the following URL.

» https://pc-dl.panasonic.co.jp/dl/docs/077277

14 All Models

Applications made by Panasonic


Execute "Reset this PC".

After executing "Reset this PC", the message of could not launch application made by Panasonic will be displayed, and applications made by Panasonic may not be able to be started.

After executing "Reset this PC", please connect to the Internet once.

15 CF-20[A/B/C/D]
CF-20[E/F/G/H]
CF-33[A/B/C/L/M/N/V/W]
CF-33[D/E/P/Q]
CF-54[A/B/C]
CF-54[D/E/F]
CF-54[G/H/J]
FZ-G1[J/K/L/M/N]
FZ-G1[P/Q/R]
FZ-M1D
FZ-M1ECD
FZ-M1[EAF/ECF]
FZ-M1F
FZ-Q2[F/G]
FZ-Y1[C/D]

DisplayLink
(Graphics Driver)


Connect an external monitor to DisplayLink port on peripheral devices.

If you connect an external monitor to HDMI / DisplayPort / VGA port(*1) on peripheral devices(cradle, keyboard base, etc.) and set display mode to "Second screen only", applications using OpenGL may not be displayed properly.
*1 except for FZ-Y1[C/D] series

Please switch display mode to "Duplicate" or "Extend".

16 All Models

Application


After execute system restore, launch the UWP application.

After execute system restore, UWP application can't open and error message will be shown.

The following error may occur.
"This app can't open. Check the Windows Store for more info about xxxxx (application name)."

Once sign-in after sing-out, you can launch the UWP application.

17 All Models

Bluetooth


Connecting bluetooth keyboard.

When connecting bluetooth keyboard, if enter wrong PIN twice, the new PIN will be never displayed.

After connection operation repeatedly, "Enter the PIN for Bluetooth Keyboard." message and input field will be displayed.

Input arbitrary digits and click [Connect], and enter the same digits to your Bluetooth Keyboard, the connection will be done.

18 All Models

Touch keyboard


Update to Windows 10 April 2018 Update.

Touch keyboard can't be shown.

Make [Show touch keyboard button] enable in the menu shown by Right-Clicking taskbar.

19 CF-20[E/F/G/H]
CF-33[A/B/C/L/M/N/V/W]
CF-33[D/E/P/Q]
CF-XZ6R

IR Camera mounted model

Windows Hello
(Face Authentication)


Update to Windows 10 April 2018 Update.

When restart PC with Windows Hello face authentication was set up, can't sign in even if the face authentication is successfully finished.

This issue will be improved after execute Windows Update.

20 CF-20[A/B/C/D]
CF-20[E/F/G/H]
CF-31[1/2/3/4]
CF-33[A/B/C/L/M/N/V/W]
CF-33[D/E/P/Q]
CF-53[2/3/4/5/7]
CF-54[A/B/C]
CF-54[D/E/F]
CF-C2C
CF-XZ6R

IR Camera mounted model or Fingerprint sensor mounted model

Windows Hello


Update to Windows 10 April 2018 Update.

When sign in using Microsoft account (doesn't set up Windows Hello) with no internet connection, Windows Hello settings are displayed but it can't proceed by "You'll need the Internet for this." message.

Connect internet before sign in, or click [Cancel] on error screen to sign in.

21 CF-54[A/B/C]
CF-54[D/E/F]
CF-54[G/H/J]
FZ-Y1D

AMD GPU mounted model

Graphics settings


Update to Windows 10 April 2018 Update.

Even if change performance settings in Graphics settings, the application will not be executed as performance settings.

When change performance settings for applications, please use AMD Radeon Pro and AMD FirePro Advanced Settings from right click menu on desktop.

22 CF-20[A/B/C/D]
CF-31[1/2/3/4]
CF-33[A/B/C/L/M/N/V/W]
CF-33[D/E/P/Q]
CF-53[2/3/4/5/7]
CF-54[A/B/C]
CF-54[D/E/F]
CF-C2C

Fingerprint sensor mounted model

Finger Print


Update to Windows 10 April 2018 Update.

Desktop screen can't be shown automatically when you enable Single Sign-On of Fingerprint Authentication (EVE FA Standalone) and start PC with Fingerprint Authentication.

Key input or mouse click is needed to pass the lock screen and the sign-in screen, but in some case it needs Fingerprint Authentication again.

23 All models

System Protection


Update to Windows 10 April 2018 Update.

The settings of System Protection turned off automatically.

Start → Settings → System → About → Click System Info.
Click System Protection and confirm Protection Settings of C drive.
If Protection Settings of C drive is "Off", select C drive and click [Configure].
And select "Turn on system protection" and click [OK].

24 CF-20[A/B/C/D]
CF-20[E/F/G/H]
CF-33[A/B/C/L/M/N/V/W]
CF-33[D/E/P/Q]
CF-C2C
CF-D1[N/Q]
CF-MX4E
CF-XZ6R
FZ-G1[J/K/L/M/N]
FZ-G1[P/Q/R/S/T]
FZ-M1D
FZ-M1ECD
FZ-M1[EAF/ECF]
FZ-M1F
FZ-Q2[F/G]
FZ-Y1[C/D]

Auto Rotation


Update to Windows 10 April 2018 Update.

Flicker in screen is occurred when rotate the device in tablet style.

It is restriction.

25 All models

Focus assist


Connect external display and set mode to duplicate mode.

When connect external display and set mode to duplicate mode, notification will not be displayed even if execute "Fn" Key + "F9" Key (display Battery Level), or other operation to display notifications.

Open Focus assist settings (Start → Settings → System → Focus Assist) and follow below procedure.

If "When I'm duplicating my display" of Automatic rules is [On], set [Off] to "When I'm duplicating my display" setting, or set Focus assist to [Off] to dispay notifications.

26 All models

Disk Management


Update to Windows 10 April 2018 Update and Open Disk Managemrnt.

Drive letter may be added to recovery partition, and the drive can be seen by Explorer.
And warning of strage area may be shown.
If delete the data of the drive, it can not execute recovery.

It is restriction.
If drive letter is added to recovery partition, and if warning of strage area is shown, please don't delete the data of the drive.

27 CF-C2C
FZ-G1[J/K/L/M/N]
FZ-G1[P/Q/R/S/T]

Barcode reader mounted model

2D Barcode Key Emulator


Update to Windows 10 April 2018 Update and re-install the application.

After updating the OS to Windows 10 Version 1803, and re-install 2D Barcode Key Emulator, can't launch 2D Barcode Key Emulator.

Please update "2D Barcode Key Emulator" with the following URL.

» https://pc-dl.panasonic.co.jp/dl/docs/077278

* Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the US and/or other countries.

* Other company names, product names or other names noted in this page are registered trademarks or trademarks of the respective companies.

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