Head on this page.
TOUGHPAD / TOUGHBOOK Android Support
Released: Nov 07, 2016
This page shows the information regarding the TOUGHPAD / TOUGHBOOK Support (hereinafter referred to as "Support") for Panasonic TOUGHPAD / TOUGHBOOK Android™ Tablet.
License Agreement for Update Service
We provide customers with software*1 updating service ("this service") to keep the function and performance of the TOUGHPAD / TOUGHBOOK ("tablet") up to date after purchase.
Without visiting a customer service center, you can take advantage of updating software conveniently to check for any required updates and replace old-version software with the new one by downloading the latest software wirelessly*2 if necessary.
*1 This service only applies to the software provided by Panasonic.
*2 The communication fee is charged in the case of measured rate plan.
This service is managed by Panasonic Corporation and its affiliates, hereafter collectively referred to as "we" or "Panasonic".
Panasonic is not liable for any loss or damage of data with user-installed software from use of this service. Nor are we liable for any tablet malfunction or damage due to user error. For details, see "Precautions" below. No guarantee is made that this service will be suitable for specific purposes, and we are not liable in any way for indirect, incidental, or consequential loss or lost profit to you or third parties arising from or related to use of this service.
2. Prohibited Actions
As this service is used, information identifying your tablet (such as model or serial numbers) is sent to our software update servers. We use this information only to provide service or support, and not for other purposes.
4. Limitation on Liability
Regarding liability borne by Panasonic in providing this service, and in the context of this license agreement, in the event of willful or gross negligence on our part in providing this service, regardless of the reason, users will be compensated only for an amount equivalent to the value of this service.
Although user data such as photos, email messages, and downloaded files remain on the tablet during software updates, in some cases it may not be possible to safeguard this data, depending on the condition of the tablet. We therefore recommend backing up important data. However, please understand that some data (e.g., downloaded files) cannot be backed up.
Never turn off your tablet, reset it, or perform similar operations while a download is in progress, or during updates.
If the tablet's firmware is already up to date, no update is necessary.
Note that software updating may take some time, as data is being downloaded and uploaded.
Thank you for understanding that you cannot specify the timing of file distribution to your tablet, or the period for which updates will be valid.
The update service is not available under the following conditions.
6. Intellectual Property Rights
Data provided to you for this service is licensed to you under the same conditions as in the license agreement of the software for which the data is used. Unless otherwise indicated, use of this service does not constitute licensing or transfer of any intellectual property rights from Panasonic to you.
7. Governing Law and Court of Jurisdiction
Japanese law forms the basis for use of this service and interpretation and application of this license agreement. In the case of any disputes over this service, the Osaka District Court will serve as the competent court of first instance.
8. Service Inquiries
For any inquiries regarding this service, please contact the Panasonic customer service center.
We recommend checking the FAQ before contacting us.