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  1. Category

    Title

    Model Number, Operating System (Model number for Option manuals), Language, Release Date, Index No.

  2. 1

    FAQ

    Support information about restrictions on "Windows 10 April 2018 Update" pre-installed models and Recovery Image Download Service applicable models.

    Installation type Model name Pre-installed model [Windows 10 Apr...

    Dec 05, 2018

    No. 077347

  3. 2

    FAQ

    [Port Replicator]
    When CF-20 using with the port-replicator, after pressing "Fn" & "1" key twice without removing the tablet part by, VGA / HDMI or LAN may become unusable in some cases.

    CF-20[E/F/G/H] (mk2)

    Apr 05, 2018

    No. 077068

  4. 3

    FAQ

    Support information about restrictions on "Windows 10 Fall Creators Update" pre-installed models.

    Windows 10 Fall Creators Update (Version 1709) pre-installed model. [TOUGHBOOK] CF-20[A/B/C/D...

    Apr 05, 2018

    No. 076609

  5. 4

    All Drivers

    [Countermeasure against "Important matters / Restrictions" occurring after Windows 10 update]
    Intel LAN Driver Update Program

    Toughbook CF-31 CF-31[1/2/3/4] (mk5) Toughbook CF-53 ...

    All languages

    Nov 14, 2017

    No. 074949

    Download Now

  6. 5

    FAQ

    Support information about restrictions on "Windows 10 Creators Update" pre-installed models.

    Windows 10 Creators Update (Version 1703) pre-installed model. [TOUGHBOOK] CF-20[A/B/C/D] (mk...

    Oct 24, 2017

    No. 076190

  7. 6

    All Drivers

    [IntelR LAN Driver for Windows 10 Fall Creators Update / Creators Update]
    Some settings disappear from Advanced tab at device manager.

    Toughpad FZ-G1 FZ-G1[J/K/L/M/N] (mk3), FZ-G1[P/Q/R] (mk4) ...

    All languages

    Oct 17, 2017

    No. 067454

    Download Now

  8. 7

    FAQ

    [Wireless LAN]
    802.11a cannot be disabled by "Wireless Switch utility" when "Wireless Radio" is OFF in Concealed mode setting.

    CF-33[D/E/P/Q] (mk1)

    Windows 7 32bit SP1

    Windows 7 64bit SP1

    Jun 28, 2017

    No. 075187

  9. 8

    FAQ

    [Windows 10 Anniversary Update (Version 1607) preinstall models]
    Re-installation to Windows 10 causes an error message.

    [TOUGHBOOK] CF-20[A/B/C/D] (mk1) CF-31[1/2/3/4] (mk5) CF-53 [2/3/4/5/7] (mk4) CF-54[A/B/C] (m...

    Jan 31, 2017

    No. 072848

  10. 9

    All Drivers

    [Intel LAN Driver - Windows 10 Anniversary Update]
    Update Intel LAN driver for Windows 10 Anniversary Update.

    TOUGHPAD FZ-G1F (mk2) FZ-G1 [J/K/L/M/N] (mk3) FZ-G1 [P/Q/R] (mk4) FZ-Y1 [C/D] (mk2) TOUGHB...

    All languages

    Oct 31, 2016

    No. 059450

    Download Now

  11. 10

    Communication Network

    Intel 8260 WLAN Driver for Windows 7 32bit (Update)

    CF-20[A/B/C/D]******* (mk1) CF-54[D/E/F]****** (mk2) CF-D1[N/Q]****** (mk3) FZ-G1[P/Q/R]****...

    Universal

    May 31, 2016

    No. 059437

    Download Now

  12. 11

    Communication Network

    Intel 8260 WLAN Driver for Windows 7 64bit (Update)

    CF-20[A/B/C/D]******* (mk1) CF-54[D/E/F]****** (mk2) CF-D1[N/Q]****** (mk3) FZ-G1[P/Q/R]****...

    Universal

    May 31, 2016

    No. 059436

    Download Now

  13. 12

    Communication Network

    Intel 8260 WLAN Driver for Windows 10 (Update)

    CF-20[A/B/C/D]******* (mk1) CF-54[D/E/F]****** (mk2) CF-D1[N/Q]****** (mk3) FZ-G1[P/Q/R]****...

    Universal

    May 31, 2016

    No. 059435

    Download Now

  14. 13

    FAQ

    [AMT]
    Wireless LAN doesn't work after disable Airplane mode in case Wireless LAN setting is enabled in AMT setup.

    CF-20A/B/C/D(mk1)

    May 18, 2016

    No. 072227

  15. 14

    FAQ

    [Wake On LAN]
    Wake On LAN sometimes doesn't work.

    CF-20A/B/C/D(mk1)

    May 18, 2016

    No. 072226

  16. 15

    FAQ

    [Wireless LAN]
    Wireless LAN connection to router sometimes gets disconnected unexpectedly.

    CF-20A/B/C/D(mk1)

    May 18, 2016

    No. 072216

  17. 16

    FAQ

    [LAN]
    Plugging a LAN cable makes the PC wake up on LAN while "Wake up On LAN" function is set to enabled.

    CF-54D/E/F(mk2)

    Apr 21, 2016

    No. 071947

  18. 17

    FAQ

    [Wake up On LAN]
    Once the PC resumes from sleep by "Wake up On LAN" function, "Wake up On LAN" function may not work again when the PC enters sleep and then enters hibernation after certain period of inactivity time.

    CF-54D/E/F(mk2)

    Apr 21, 2016

    No. 071946

  19. 18

    FAQ

    [WiFi specific] Wireless traffic is slow after WiDi connection.

    CF-MX4E (mk1)

    CF-SX4E (mk1 Asia model)

    Windows 7

    Universal

    Jul 14, 2015

    No. 038411

  20. 19

    FAQ

    [Wireless LAN]
    When you set up Wake Up On WLAN function, you will not be able to
    connect to the network after resuming from sleep if you turn the wireless
    switch to off and on during sleep.

    CF-31[1/2/3/4] (mk5)

    Feb 19, 2015

    No. 058106

  21. 20

    FAQ

    [Wireless LAN (WiFi)]
    Cannot connect Wifi network after resuming from sleep.

    CF-54A/B/C(mk1)

    Feb 16, 2015

    No. 070049

  22. 21

    Communication Network

    [WLAN+Bluetooth]
    Intel Wireless LAN Driver and Intel Bluetooth Driver for Web support (Update)

    Target models (1) Windows 7 (32bit/64bit) English Windows 7 Downgrade model [C2mk2] ...

    Universal

    Jul 29, 2014

    No. 066979

    Download Now

  23. 22

    Communication Network

    [WLAN+Bluetooth]
    Intel Wireless LAN Driver, Intel Bluetooth Driver and Intel Bluetooth Audio Driver
    for Web support (Update)

    Target models (1) Windows 8.1 (64bit) English Windows 8.1 Preinstalled model [C2mk2] ...

    Universal

    Jul 29, 2014

    No. 066970

    Download Now

  24. 23

    FAQ

    [WiFi] Access point of IEEE 802.11a may not be scanned, although
    IEEE 802.11a is set enable from disable

    CF-AX3E (mk2)

    Jan 22, 2014

    No. 066923

  25. 24

    FAQ

    [Express Card]
    There are some Express Cards which have known problem to use with CF-C2(mk2).
    (Express Card Option Model Only)

    CF-C2C (mk2) Express Card Option Model Only.

    Nov 26, 2013

    No. 066475

  26. 25

    FAQ

    [WiFi]
    Access point of IEEE 802.11a may not be scanned, although IEEE 802.11a
    is set enable from disable.

    CF-C2C (mk2)

    Nov 26, 2013

    No. 066471

  27. 26

    FAQ

    [WiFi]
    Wireless LAN software is not installed when a LAN cable which can access internet is connected
    to the LAN port, Windows setup is executed and "Use recommended settings" is selected on
    "Help protect your computer and improve Windows automatically" dialog.

    CF-SX2J(mk1)

    Dec 19, 2012

    No. 063314

  28. 27

    FAQ

    [Intel WLAN Windows 8 driver]
    Microsoft Windows Update

    CF-C2A series, CF-191 and CF-192 series (Only to Intel WLAN module model), CF-31S, CF-31U and C...

    Dec 13, 2012

    No. 063093

  29. 28

    FAQ

    [Roxio Creator]
    Under a certain network environment, it may take about 2 minutes to start up Roxio Creator when the computer is connected to a network.

    CF-52S/T(mk4)

    Oct 14, 2011

    No. 058356

  30. 29

    FAQ

    [Port Replicator (LAN)]
    Communication via LAN on Port Replicator / Car Mounter does not work sporadically after the starting up WindowsXP.

    CF-19A/B(mk5)

    Aug 05, 2011

    No. 055881

  31. 30

    FAQ

    [Port Replicator (LAN)]
    Data transfer rate for LAN may be poor when you connect LAN port on port replicator / car mounter to 10Base-T Ethernet HUB.

    CF-19A/B(mk5)

    Aug 05, 2011

    No. 055880

  32. 31

    FAQ

    [Roxio Creator]
    Under a certain network environment, it may take about 2 minutes to start up Roxio Creator when the computer is connected to a network.

    CF-53A/D(mk1 Std.)

    Jul 05, 2011

    No. 054864

  33. 32

    FAQ

    [LAN]
    Network throughput is very low if jumbo packet(4K) is enabled.

    CF-52M/N(mk3 Perf.) / CF-52P/Q/R(mk3 Std.) / CF-52P/Q(mk3 Value)

    Aug 23, 2010

    No. 050262

  34. 33

    FAQ

    Wireless LAN utility (Intel PROSet) Windows 7 for Upgradeable Models has been released.

    CF-F8E/G (mk1/1.5/3)‚ CF-W8E/G (mk1/1.5/3)‚ CF-T8E/G (mk1/1.5/3) CF-19K/L (mk3)...

    Apr 09, 2010

    No. 017504

  35. 34

    FAQ

    Intel Wireless LAN Driver for Web support
    Models using Intel PRO/Wireless
    3945ABG/3945BGX/4965AG

    Models using Intel PRO/Wireless 3945ABG/3945BGX/4965AG

    Sep 24, 2009

    No. 016616

  36. 35

    FAQ

    [Intel Wireless LAN (Ver 12.2.1.0)]
    Unable to automatically reconnect with specific access points when returning from outside to inside range.

    CF-F8E(mk1.5)‚ CF-F8E(mk3)

    Sep 02, 2009

    No. 016533

  37. 36

    FAQ

    [Intel Wireless LAN (Ver 12.2.1.0)]
    Unable to automatically reconnect with specific access points when returning from outside to inside range.

    CF-W8E(mk1.5)‚ CF-W8E(mk3)

    Sep 02, 2009

    No. 016532

  38. 37

    FAQ

    [Intel Wireless LAN (Ver 12.2.1.0)]
    Unable to automatically reconnect with specific access points when returning from outside to inside range.

    CF-T8E(mk1.5)‚ CF-T8E(mk3)

    Sep 02, 2009

    No. 016531

  39. 38

    FAQ

    Intel Wireless LAN Driver for Web support
    Models using Intel PRO/Wireless 2100B

    Models using Intel PRO/Wireless 2100B

    Aug 17, 2009

    No. 016290

  40. 39

    FAQ

    Intel Wireless LAN Driver for Web support
    Models using Intel PRO/Wireless
    3945ABG/3945BGX/4965AG/5100AGN/5100BG

    Models using Intel PRO/Wireless 3945ABG/3945BGX/4965AG/5100AGN/5100BG

    Aug 17, 2009

    No. 016289

  41. 40

    FAQ

    How to connect the cradle for CF-VEBH11AU

    CF-VEBH11AU (For CF-H1Amk1‚ CF-H1Bmk1.5)

    Jul 17, 2009

    No. 015177

  42. 41

    FAQ

    [Gobi and Car Mounter]
    When you cannot use Gobi Wireless WAN function and other any USB devices on the car mounter after resuming the system from System Standby-Hibernation‚

    CF-30F/G(mk2)‚ CF-30K/L(mk3) Gobi model

    May 12, 2009

    No. 015182

  43. 42

    FAQ

    [Network]
    When you operate Wakeup from LAN/Power On by LAN.

    CF-30K/L(mk3)

    Jan 26, 2009

    No. 013863

  44. 43

    FAQ

    [Wireless network]
    When you receive ″S24EvMon.exe″ error message after resuming from standby.

    CF-30K/L(mk3)

    Jan 26, 2009

    No. 013861

  45. 44

    FAQ

    [Wireless network]
    When you cannot connect to wireless network normally after resuming from hibernation.

    CF-30K/L(mk3)

    Jan 26, 2009

    No. 013860

  46. 45

    FAQ

    [Network]
    When you operate Wakeup from LAN/Power On by LAN.

    CF-19K/L(mk3)

    Jan 26, 2009

    No. 013854

  47. 46

    FAQ

    [Wireless network]
    When you receive ″S24EvMon.exe″ error message after resuming from standby.

    CF-19K/L(mk3)

    Jan 26, 2009

    No. 013852

  48. 47

    FAQ

    [Wireless network]
    When you cannot connect to wireless network normally after resuming from hibernation.

    CF-19K/L(mk3)

    Jan 26, 2009

    No. 013851

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