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  1. Category

    Title

    Model Number, Operating System (Model number for Option manuals), Language, Release Date, Index No.

  2. 1

    FAQ

    Support information about restrictions on "Windows 10 November 2021 Update(Version 21H2) " pre-installed models.

    Installation type Model name Pre-installed model [Windows 10 N...

    Jan 10, 2023

    No. 082472

  3. 2

    All Drivers

    "SD Card Reader Driver (PCIE)" for Windows 10 Update
    Shutdown will not complete

    [TOUGHBOOK] CF-31[1/2/3/4] CF-31[6/7/8/9] * "Windows 10 Pre-installed" PC

    All languages

    Dec 06, 2022

    No. 079193

    Download Now

  4. 3

    All Drivers

    "SD Card Reader Driver (USB)" for Windows 10 Update
    Shutdown will not complete

    [TOUGHBOOK] CF-20[A/B/C/D] (mk1) CF-20[E/F/G/H] (mk2) CF-33[A/B/C/L/M/N/V/W] (mk1) CF-33...

    All languages

    Dec 06, 2022

    No. 079192

    Download Now

  5. 4

    Keyboard, Mouse and Peripherals

    [TOUGHBOOK/TOUGHPAD] ADB USB Driver for FZ-A3, FZ-L1, FZ-N1, FZ-S1 and FZ-T1

    FZ-A3, FZ-L1, FZ-N1, FZ-S1 and FZ-T1 Series

    Universal

    Aug 23, 2022

    No. 059438

    Download Now

  6. 5

    FAQ

    Support information about restrictions on "Windows 10 October 2020 Update(Version20H2) " pre-installed models and Recovery Image Download Service applicable models.

    Installation type Model name Pre-installed model [Windows 10 O...

    Feb 08, 2022

    No. 081358

  7. 6

    FAQ

    Support information about restrictions on "Windows 10 May 2020 Update(Version2004) " pre-installed models and Recovery Image Download Service applicable models.

    Installation type Model name Pre-installed model [Windows 10 M...

    Sep 15, 2020

    No. 080865

  8. 7

    FAQ

    Support information about restrictions on "Windows 10 November 2019 Update(Version1909)" pre-installed models and Recovery Image Download Service applicable models.

    Installation type Model name Pre-installed model [Windows 10 N...

    Feb 04, 2020

    No. 080190

  9. 8

    FAQ

    Support information about restrictions on "Windows 10 May 2019 Update(Version1903)" pre-installed models and Recovery Image Download Service applicable models.

    Installation type Model name Pre-installed model [Windows 10 May...

    Jan 15, 2020

    No. 079265

  10. 9

    FAQ

    Support information about restrictions on "Windows 10 October 2018 Update" pre-installed models and Recovery Image Download Service applicable models.

    Installation type Model name Pre-installed model [Windows 10 Oct...

    Mar 05, 2019

    No. 078344

  11. 10

    FAQ

    Support information about restrictions on "Windows 10 April 2018 Update" pre-installed models and Recovery Image Download Service applicable models.

    Installation type Model name Pre-installed model [Windows 10 Apr...

    Dec 05, 2018

    No. 077347

  12. 11

    FAQ

    [USB]
    If you use Vehicle Dock/Cradle connected, you can not charge while sleeping, even if Always on Charging is enabled in the USB charging setting of the BIOS setting menu. The USB of the port replicator is only operating during system on. And when Quick Charging is enabled, the USB port on the tablet side will charge while sleeping.

    CF-20[E/F/G/H] (mk2)

    Apr 05, 2018

    No. 077070

  13. 12

    FAQ

    Support information about restrictions on "Windows 10 Fall Creators Update" pre-installed models.

    Windows 10 Fall Creators Update (Version 1709) pre-installed model. [TOUGHBOOK] CF-20[A/B/C/D...

    Apr 05, 2018

    No. 076609

  14. 13

    FAQ

    [Serial Mouse]
    Cannot use Serial Mouse.

    CF-20[A/B/C/D] (mk1) CF-20[E/F/G/H] (mk2)

    Apr 05, 2018

    No. 072219

  15. 14

    FAQ

    [Windows 10] I installed antivirus software, but Windows Defender will not be disabled.

    [TOUGHBOOK] CF-20[A/B/C/D] (mk1) CF-31[1/2/3/4] (mk5) CF-33[A/B/C/L/M/N] (mk1), CF-33[D/E/P/...

    Universal

    Jul 27, 2017

    No. 075345

    Download Now

  16. 15

    FAQ

    [Hardware]
    A microSD card is not detected. Or a USB storage connected to USB port of the dedicated cradle is not detected.

    FZ-E1B (mk1)

    FZ-E1D (mk1.5)

    May 24, 2017

    No. 074934

  17. 16

    FAQ

    [TOUGHPAD] After an update, an "Android system recovery" screen is displayed.

    FZ-A2A (mk1)

    FZ-B2B (mk1)

    FZ-B2D (mk2)

    Android 4.4

    Android 6.0

    Universal

    Nov 18, 2016

    No. 067120

  18. 17

    FAQ

    [TOUGHPAD] After an update, some apps I installed no longer work.

    FZ-A2A (mk1)

    FZ-B2B (mk1)

    FZ-B2D (mk2)

    Android 4.4

    Android 6.0

    Universal

    Nov 18, 2016

    No. 067119

  19. 18

    Keyboard, Mouse and Peripherals

    [TOUGHPAD] FZ-X1 ADB USB Driver

    FZ-X1A (mk1)

    Android 4.2.2

    Universal

    Oct 24, 2016

    No. 015963

    Download Now

  20. 19

    Keyboard, Mouse and Peripherals

    [TOUGHPAD] ADB USB Driver for FZ-A2A (mk1) and FZ-B2D (mk2)

    FZ-A2A****** (mk1), FZ-B2D****** (mk2)In product model numbers, "*"(asterisk) means a wildcard ch...

    Universal

    Oct 17, 2016

    No. 067095

    Download Now

  21. 20

    FAQ

    [USB] Does not guarantee operation of all USB peripherals.

    FZ-A1B (mk2)

    JT-B1 Series

    FZ-B2B (mk1)

    FZ-B2D (mk2)

    Android 4.0

    Android 4.4

    Android 6.0

    Oct 05, 2016

    No. 067466

  22. 21

    FAQ

    [USB] FZ-B2 takes several minutes to startup.

    FZ-B2D (mk2)

    Android 6.0

    Oct 05, 2016

    No. 067243

  23. 22

    FAQ

    [USB] ADB via USB Type-C cable is not working on FZ-B2 after cable is plugged out and then plugged in.

    FZ-B2D (mk2)

    Android 6.0

    Oct 05, 2016

    No. 066501

  24. 23

    FAQ

    [USB] FZ-B2 misses debug connection from Windows PC over ADB.

    FZ-B2D (mk2)

    Android 6.0

    Oct 05, 2016

    No. 064180

  25. 24

    FAQ

    [USB] Improve cracking video / music sound via Bluetooth earphone with USB 3.0 devices.

    FZ-B2D (mk2)

    Android 6.0

    Oct 05, 2016

    No. 064179

  26. 25

    FAQ

    [Storage] Warning message is displayed on Windows PC when a removable storage disconnected from FZ-B2 Android Tablet is connected to the PC.

    FZ-B2B (mk1)

    FZ-B2D (mk2)

    Android 4.4

    Android 6.0

    Oct 05, 2016

    No. 063983

  27. 26

    FAQ

    [MTP/PTP] FZ-B2 can not detect nor control photos and videos on the storage from Windows via USB Type-C.

    FZ-B2D (mk2)

    Android 6.0

    Oct 05, 2016

    No. 049834

  28. 27

    FAQ

    [MTP/PTP] When synchronizing with Windows Media Player over USB Type-C, FZ-B2　creates 2 files with identical name.

    FZ-B2D (mk2)

    Android 6.0

    Oct 05, 2016

    No. 049833

  29. 28

    FAQ

    [USB Serial Driver]
    The serial port of the cradle newly purchased does not work correctly.

    FZ-G1F (mk2) / FZ-G1[J/K/L/M/N] (mk3) / FZ-G1[P/Q/R] (mk4)

    Jul 19, 2016

    No. 073392

  30. 29

    FAQ

    [SD Card]
    "Realtek USB2.0 Card Reader does not removable" message is displayed when SD card is in Keyboard base slot and pressing Fn + 1 key.

    CF-20A/B/C/D(mk1)

    May 18, 2016

    No. 072232

  31. 30

    FAQ

    [Wireless LAN]
    Wireless LAN connection to router sometimes gets disconnected unexpectedly.

    CF-20A/B/C/D(mk1)

    May 18, 2016

    No. 072216

  32. 31

    FAQ

    [SD]
    Read/Write speed for Keyboard Base SD is slower than Main unit SD.

    CF-20A/B/C/D(mk1)

    May 18, 2016

    No. 072210

  33. 32

    FAQ

    [Recovery Disc Creation Utility]
    Some error may occur when you create the recovery media on a USB memory.

    CF-54D/E/F(mk2)

    Apr 21, 2016

    No. 071949

  34. 33

    FAQ

    [USB]
    All USB ports on PC and port replicator will be powered on while th e PC is docked with the port replicator even if the PC is in sleep mode.

    CF-54D/E/F(mk2)

    Apr 21, 2016

    No. 071948

  35. 34

    FAQ

    [USB]
    Power of USB may not be turned off during sleep mode.

    CF-54D/E/F(mk2)

    Apr 21, 2016

    No. 071934

  36. 35

    BIOS, EC and Firmware

    System software update (In the version of L15 or earlier is this place. [for the product edition of V1.01,V1.02 and V1.05])

    FZ-B2B (mk1)

    Android 4.4

    English

    Nov 04, 2015

    No. 009769

  37. 36

    FAQ

    About use of FZ-VEBG12 (FZ-G1 POS Cradle)
    - In the case of FZ-G1 (mk1/ mk2/ mk3)   Windows 7

    Cradle : FZ-VEBG12 (G1 POS Cradle) Computer : FZ-G1 (mk1/ mk2/ mk3)   FZ-G1[A/B/C...

    Oct 30, 2015

    No. 070756

  38. 37

    FAQ

    [Motion View FAQ]
    Disabling Touchscreen Functions

    CF-19

    CF-31

    CF-53

    CF-AX3

    CF-C2

    Windows 8.1

    Windows 8

    Universal

    Apr 24, 2015

    No. 037643

  39. 38

    FAQ

    [TOUGHPAD]
    USB device is not recognized when connected to microUSB jack with microUSB Host cable.

    JT-B1

    Android 4.0

    Apr 17, 2015

    No. 070409

  40. 39

    FAQ

    [TOUGHPAD] Format of USB flash drive is broken.

    JT-B1

    Android 4.0

    Apr 17, 2015

    No. 070406

  41. 40

    FAQ

    [TOUGHPAD] What kind of USB flash drive is supported?

    JT-B1

    Android 4.0

    Apr 17, 2015

    No. 070405

  42. 41

    FAQ

    [TOUGHPAD] The display of Internal Storage on the USB-connected PC is not updated in real time.

    FZ-A1

    JT-B1

    Android 4.0

    Apr 17, 2015

    No. 063270

  43. 42

    FAQ

    [Port Replicator CF-VEB27x]
    If you warm-dock with CF-VEB27x during sleep, you will get a message
    "Power Surge On Hub Port" after resuming.

    CF-31[1/2/3/4] (mk5)

    Feb 19, 2015

    No. 058110

  44. 43

    FAQ

    [Express Card]
    There is an Express Card which has the known problem with CF-31(mk5).

    CF-31[1/2/3/4] (mk5)

    Feb 19, 2015

    No. 058104

  45. 44

    FAQ

    [USB port]
    USB port may not work after disconnecting USB speaker suddenly.

    CF-54A/B/C(mk1)

    Feb 16, 2015

    No. 070059

  46. 45

    FAQ

    [Touch Pad]
    Touch Pad doesn't work after disconnecting USB mouse.

    CF-54A/B/C(mk1)

    Feb 16, 2015

    No. 070050

  47. 46

    Application and Utility

    [2nd USB Port]
    When you remove a device from the safely remove icon in Windows8.1,
    the 2nd USB port does not work till restart.
    - Support information about 2nd USB Port Stabilization Utility -

    FZ-M1mk1 Core i and Celeron model    FZ-M1[A/C]*[X/Y]****

    Jan 26, 2015

    No. 069480

    Download Now

  48. 47

    FAQ

    [Sensor]
    Sensor does not work properly.

    FZ-M1 (mk1)   FZ-M1C****** (Standard model)

    Dec 24, 2014

    No. 066797

  49. 48

    FAQ

    [Cradle]
    Serial Port of Cradle does not support Serial Mouse.

    FZ-G1 (mk1)   FZ-G1[A/B/C/D/E]****** FZ-G1 (mk2)   FZ-G1[F/G/H]******

    Dec 24, 2014

    No. 064258

  50. 49

    FAQ

    [software - Dashboard]
    Some setting items on Dashboard app are not maintained after shutdown.

    FZ-B2B(mk1)

    Dec 05, 2014

    No. 069492

  51. 50

    FAQ

    [Express Card] There is an Express Card which has the known problem with CF-53 (mk4).

    CF-53[2/3/4/7] (mk4 Win8.1/DG)

    Windows 8.1

    Windows 7

    Sep 12, 2014

    No. 014791

  52. 51

    FAQ

    [TOUGHPAD] I want to know the supported USB device.

    FZ-A1

    JT-B1

    Android 4.0

    Mar 19, 2014

    No. 063278

  53. 52

    FAQ

    [TOUGHPAD] I want to know the difference between Internal Storage and microSD card.

    FZ-A1

    JT-B1

    Android 4.0

    Mar 19, 2014

    No. 063268

  54. 53

    FAQ

    [Smart card] When you insert a smart card, the BSOD may occur. (Smart card model only)

    CF-AX3E (mk2)

    Jan 22, 2014

    No. 066928

  55. 54

    FAQ

    [Express Card]
    There are some Express Cards which have known problem to use with CF-C2(mk2).
    (Express Card Option Model Only)

    CF-C2C (mk2) Express Card Option Model Only.

    Nov 26, 2013

    No. 066475

  56. 55

    Keyboard, Mouse and Peripherals

    [TOUGHPAD] JT-B1 ADB USB Driver

    JT-B1 Series

    Android 4.0

    English

    Nov 15, 2013

    No. 066423

    Download Now

  57. 56

    FAQ

    First boot informations for FZ-G1xxxxxMx (FZ-G1mk1 Windows 7(MUI) model)

    FZ-G1xxxxxMx (FZ-G1mk1 Windows 7(MUI) model)

    MUI

    Aug 26, 2013

    No. 064854

  58. 57

    FAQ

    [TouchScreen]
    How to calibrate the touchscreen.

    CF-D1(mk1)

    Apr 19, 2013

    No. 064460

  59. 58

    FAQ

    [Recovery Disc Creation Utility - Application Software made by Panasonic]
    After creating recovery image on USB memory with Recovery Disc Creation Utility, problems happened.

    CF-AX2L(mk1), CF-C2A(mk1)

    Apr 18, 2013

    No. 064453

  60. 59

    Keyboard, Mouse and Peripherals

    [TOUGHPAD] FZ-A1 ADB USB Driver

    FZ-A1B (mk2)

    Android 4.0

    English

    Feb 01, 2013

    No. 063612

    Download Now

  61. 60

    FAQ

    [USB Charge Setting Utility]
    When "USB Charging with Power Off" item is enabled and a USB device is connected
    via a USB HUB, even if the computer enter sleep, it wakes automatically.

    CF-SX2J(mk1)

    Dec 19, 2012

    No. 063319

  62. 61

    FAQ

    [USB Charge Setting Utility]
    Even if the USB port is set up Disabled by BIOS setup, charge is possible by
    charge port.

    CF-SX2J(mk1)

    Dec 19, 2012

    No. 063318

  63. 62

    FAQ

    [AC Adaptor]
    When the optional AC Adaptor(CF-AA6412CJS) is used, the AC Adaptor changes to
    low power mode after battery charge becomes full.
    At this situation, when the LCD lid is closed and the power switch is ON, the power
    can not be set to ON.

    CF-SX2J(mk1)

    Dec 19, 2012

    No. 063317

  64. 63

    FAQ

    [USB]
    After sleep, there is a case that the machine can not wake from the USB device which is connected to USB3.0 port.
    (A case is, reboot - Display the BIOS Setup - power switch off - power switch on
    - start windows - sleep)

    CF-SX2J(mk1)

    Dec 18, 2012

    No. 063320

  65. 64

    FAQ

    [TOUGHPAD] I cannot use the unit as Storage on the USB-connected Windows XP PC.

    FZ-A1

    Android 4.0

    Dec 14, 2012

    No. 063269

  66. 65

    FAQ

    [OS Recovery]
    How to recover OS from Recovery DVD via USB DVD Drive

    CF-19[1/2](mk6)

    Nov 20, 2012

    No. 063062

  67. 66

    FAQ

    [Motion View FAQ]
    How to calibrate the touch screen

    CF-31A/B/C/E/G (mk1)

    Aug 23, 2012

    No. 061118

  68. 67

    FAQ

    [Peripherals]
    SanDisk USB memory (ex. SanDisk:SDCZ6-2048J65) may take about 1minute for the recognition, after the resuming from the sleep mode.

    CF-19A/B(mk5)

    Aug 05, 2011

    No. 055879

  69. 68

    FAQ

    [Peripherals] An error message "USB Embedded Hub；Device unplugged" may appear when you plug an USB device at the first time.

    CF-19A/B(mk5)

    Aug 05, 2011

    No. 055878

  70. 69

    FAQ

    How to connect the cradle for CF-VEBH11AU

    CF-VEBH11AU (For CF-H1Amk1‚ CF-H1Bmk1.5)

    Jul 17, 2009

    No. 015177

  71. 70

    FAQ

    [Driver disabling operation]
    When you want to disable or update the following Gobi device from the Device Manager‚ - Qualcomm HS-USB Modem 250D - Qualcomm HS-USB Diagnostic 250D - Qualcomm HS-USB NMEA 250D

    CF-F8E(mk1) Gobi model

    May 12, 2009

    No. 015200

  72. 71

    FAQ

    [Driver disabling operation]
    When you want to disable or update the following Gobi device from the Device Manager‚ - Qualcomm HS-USB Modem 250D - Qualcomm HS-USB Diagnostic 250D - Qualcomm HS-USB NMEA 250D

    CF-W8E(mk1) Gobi model

    May 12, 2009

    No. 015199

  73. 72

    FAQ

    [Driver disabling operation]
    When you want to disable or update the following Gobi device from the Device Manager‚ - Qualcomm HS-USB Modem 250D - Qualcomm HS-USB Diagnostic 250D - Qualcomm HS-USB NMEA 250D

    CF-T8E(mk1) Gobi model

    May 12, 2009

    No. 015198

  74. 73

    FAQ

    [Driver disabling operation]
    When you want to disable or update the following Gobi device from the Device Manager‚ - Qualcomm HS-USB Modem 250D - Qualcomm HS-USB Diagnostic 250D - Qualcomm HS-USB NMEA 250D

    CF-52E/F(mk2H)‚ CF-52G/H/J(mk2L) Gobi model

    May 12, 2009

    No. 015197

  75. 74

    FAQ

    [Driver disabling operation]
    When you want to disable or update the following Gobi device from the Device Manager‚ - Qualcomm HS-USB Modem 250D - Qualcomm HS-USB Diagnostic 250D - Qualcomm HS-USB NMEA 250D

    CF-30F/G(mk2)‚ CF-30K/L(mk3) Gobi model

    May 12, 2009

    No. 015196

  76. 75

    FAQ

    [Driver disabling operation]
    When you want to disable or update the following Gobi device from the Device Manager‚ - Qualcomm HS-USB Modem 250D - Qualcomm HS-USB Diagnostic 250D - Qualcomm HS-USB NMEA 250D

    CF-19F/G/H(mk2)‚ CF-19K/L(mk3) Gobi model

    May 12, 2009

    No. 015195

  77. 76

    FAQ

    [Gobi and Car Mounter]
    When you cannot use Gobi Wireless WAN function and other any USB devices on the car mounter after resuming the system from System Standby-Hibernation‚

    CF-30F/G(mk2)‚ CF-30K/L(mk3) Gobi model

    May 12, 2009

    No. 015182

  78. 77

    FAQ

    [PS/2 intellimouse]
    When you use PS/2 intellimouse.

    CF-30K/L(mk3)

    Jan 26, 2009

    No. 013859

  79. 78

    FAQ

    [PS/2 mouse]
    When you use PS/2 mouse with Windows Vista.

    CF-30K/L(mk3)

    Jan 26, 2009

    No. 013858

  80. 79

    FAQ

    [PS/2 intellimouse]
    When you use PS/2 intellimouse.

    CF-19K/L(mk3)

    Jan 26, 2009

    No. 013850

  81. 80

    FAQ

    [PS/2 mouse]
    When you use PS/2 mouse with Windows Vista.

    CF-19K/L(mk3)

    Jan 26, 2009

    No. 013849

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