Windows 10 Creators Update
Update from "Windows 10 upgraded from Windows 8.1 / Windows 7" PC

Updated: May 24, 2017 

All Windows 10 already been "Windows 10 November Update" PCs listed below are tested for Windows 10 Creators update and accept the update.
As for detailed, we will update the Support Web page sequentially.

This is upgrade support information for "Windows 10 Creatoers Update" from a PC that already has been "Windows 10 November Update" upgraded with the Windows 7 / 8.1 pre-installed models.
Please note that contents are subject to change without notice.

Select the button and go to the corresponding page
  • Group(1)(2)
  • Group(3)

Return to Top

Product List for Windows 10 Updating

The target models for Windows 10 Creators Update are listed below.

[Model selection]

  • TOUGHBOOK Series:
    CF-19Z (mk8), CF-31 [1/2/3/4] (mk5), CF-53 [2/3/4/7] (mk4), CF-54 [A/B/C] (mk1), CF-AX3E (mk2),
    CF-C2C (mk2), CF-H2[P/Q/R/S] (mk3), CF-LX3 [E/J] (mk2 / mk3), CF-MX4E (mk1),
    CF-SX4E (mk1 Asia model)
  • TOUGHPAD Series:
    FZ-G1 [A/F/J/K/L] (mk1 / mk2 / mk3), FZ-M1 [A/C] (mk1), FZ-Q1 [A/C] (mk1), UT-MB5 (mk1),
    UT-MA6 (mk1), FZ-Y1[C/D] (mk2)

* eg. please read "CF-31 [1/2/3/4]" as the "CF-311, CF-312, CF-313 and CF-314 series" or

"FZ-G1 [F/J/K/L]" as the "FZ-G1F, FZ-G1J, FZ-G1K and FZ-G1L series".

Product models other than the above list is the Windows 10 Upgrade excluded.
Evaluation information, and does not support, such as Windows 10 compatible drivers.
Please use as it is without updating.

Return to Top

Support Evaluation Information (Important Matters and Restrictions)

All PCs listed below are tested for Windows 10 Creators Update. There are some important matters and restrictions.

Important Matters

No. Target Model Target OS Target Operation Compatibility
1 All target Models Upgrade from Windows 8.1 / Windows 7 Update to Windows 10 November Update

For upgrade from Windows 8.1 / Windows 7 to Windows 10,
That "Important Matters" is also a target.

Please refer URL:
https://pc-dl.panasonic.co.jp/itn/support/win10ug_confirmation.html#topic01
2 CF-53 [2/3/4/7]
CF-AX3E
CF-C2C
CF-LX3 [E/J]
FZ-G1F
FZ-M1C
FZ-Q1C		 Already been Windows 10 November Update

Video(GFX) Driver


Use Miracast connection

If Video(GFX) Driver's version is older than 20.19.15.4463, there is a case that PC hangs when using Miracast connection after resuming from sleep.

Please update to download from this URL:
https://pc-dl.panasonic.co.jp/dl/docs/074951
3 CF-19Z
CF-31 [1/2/3/4]
CF-53 [2/3/4/7]
CF-54 [A/B/C]
CF-AX3E
CF-C2C
CF-LX3 [E/J]
CF-MX4E
CF-SX4E
with Synaptics fingerprint sensor		 Already been Windows 10 November Update

EVE FA Standalone Application


Use Fingerprint

Unable to authenticate fingerprint for Microsoft account.

Please update to download from this URL:

https://pc-dl.panasonic.co.jp/dl/docs/074950
4 CF-53 [2/3/4/7]
CF-54 [A/B/C]
CF-AX3E
CF-C2C
CF-LX3 [E/J]
CF-MX4E
CF-SX4E		 Already been Windows 10 November Update

Touchpad Driver


Use Synaptics Touchpad

Cortana search windows may appear.
Please update the TouchPad driver as following "19.0.17.60" version.

Please update to download from this URL:
https://pc-dl.panasonic.co.jp/dl/docs/074931
5 CF-19Z
CF-31 [1/2/3/4]
CF-53 [2/3/4/7]
CF-54 [A/B/C]
CF-AX3E
CF-C2C
CF-H2 [P/Q/R/S]
CF-LX3 [E/J]
CF-MX4E
CF-SX4E
FZ-G1 [A/F/J/K/L]
FZ-M1 [A/C]
FZ-Q1 [A/C]
UT-MB5
UT-MA6
FZ-Y1 [C/D]		 Already been Windows 10 November Update

Wireless LAN


Use Wireless LAN

It cannot change Enable / Disable of 802.11a, create profile of 802.1x(EAP-FAST/EAP-LEAP).

How to repair the settings file of the "Intel® PROSet / Wireless Software"

1) Open [Apps & features].

2) Select "IntelR PROSet/Wireless Software".

3) Click "Modify".

4) Click "Repair".
6 CF-H2 [P/Q/R/S] Already been Windows 10 November Update

Panasonic Dashboard


Use Panasonic Dashboard

"Panasonic Dashboard" cannot change the "Enable" / "Disable" of "Touch input" and "Digitizer pen".
"Panasonic Dashboard" cannot display their correct status.

[How to set the "Enable" / "Disable" of "Digitizer pen"]

1) Open the "Device Manager"

2) Click the to [HID-compliant pen]

from [Human Interface Device].

3) Is in the [Driver] tab,

please click on the [Disable] / [Enable] button.


[How to set the "Enable" / "Disable" of "Touch input"]

1) Open the "Device Manager"

2) Click the to [HID-compliant touch screen]

from [Human Interface Device].

3) Is in the [Driver] tab,

please click on the [Disable] / [Enable] button.
7 CF-19Z
CF-31 [1/2/3/4]
CF-53 [2/3/4/7]
CF-54 [A/B/C]
CF-C2C
CF-H2 [P/Q/R/S]
FZ-G1 [A/F/J/K/L]
FZ-M1 [A/C]
FZ-Q1 [A/C]
with EM7355
/MC7355(US) model only		 Already been Windows 10 November Update

Wireless WAN


Use Wireless WAN

Can not connect to Verizon network.

Please update the WWAN driver to later versions "Build4368 (6.18.4368.0002)".

Please update to download from this URL:
https://pc-dl.panasonic.co.jp/dl/docs/074932
8 CF-AX3E
CF-LX3 [E/J]
CF-MX4E
CF-SX4E		 Already been Windows 10 November Update

Touchscreen


Use Touchscreen

It may not be possible to disable the touchscreen.

It is restriction.
9 CF-AX3E
CF-LX3 [E/J]
CF-MX4E
CF-SX4E
FZ-G1 [A/F/J/K/L]		 Already been Windows 10 November Update

Touchscreen


Use Touchscreen

There is a case that PC can't change touchscreen mode.

It is restriction.
10 CF-19Z
CF-31 [1/2/3/4]
CF-53 [2/3/4/7]
CF-54 [A/B/C]
CF-AX3E
CF-C2C
CF-H2 [P/Q/R/S]
CF-LX3 [E/J]
CF-MX4E
CF-SX4E
FZ-G1 [A/F/J/K/L]
FZ-M1 [A/C]
FZ-Q1 [A/C]
UT-MB5
UT-MA6
FZ-Y1 [C/D]		 Already been Windows 10 November Update

BitLocker


Applicable when BitLocker is enabled

NumLock may be automatically turned to ON on BitLocker PIN input screen.

Please confirm NumLock status and change it if necessary before entering PIN.

Return to Top

Restrictions

No. Target Model Target OS Target Operation Compatibility
1 All target Models Upgrade from Windows 8.1 / Windows 7 Update to Windows 10 November Update

For upgrade from Windows 8.1 / Windows 7 to Windows 10,
That "Restrictions" is also a target.

Please refer URL:
https://pc-dl.panasonic.co.jp/itn/support/win10ug_confirmation.html#topic02
2 All target Models
(with Intel® LAN Device)
Except CF-19Z,
CF-H2[P/Q/R/S],
FZ-M1 [D/F],
FZ-Q1 [A/C],
UT-MB5,
UT-MA6		 Already been Windows 10 November Update

Intel LAN driver

Update to Windows 10 Creators Update

Some settings disappear from Advanced tab at device manager.

Please update to download from this URL:
https://pc-dl.panasonic.co.jp/dl/docs/074949
3 CF-MX4E,
CF-SX4E		 Already been Windows 10 November Update

Realtek Sound driver

Update to Windows 10 Creators Update

The volume of quieter sound becomes low.

After updating to Windows10 Creators Update, Loudness Equalization changes from "enabled(=factory default setting)" to "disabled" at Speakers Properties.

Change Loudness Equalization from "disabled" to "enabled(=factory default setting)" at Speakers Properties.

[Modification procedure]

  1. Right-click speaker icon on the task tray and click [Playback devices].
  2. Double-click [Speakers].
  3. Click [Enhancements].
  4. Put checkmark on [Loudness Equalization] and click [OK].
  5. Click [OK] to close [Sound] window.
4 FZ-G1 [J/K/L] Already been Windows 10 November Update

Apps & features

Update to Windows 10 Creators Update

Cannot click "Uninstall" button for specific applications at "Apps & features".

  • System Interface Manager
  • Wireless Toolbox
  • Btup Service
  • Devup Service
  • Wireless Helper Service
  • Wireless Switch Utility
  • Device Control Utility
  • Keyboard Base LAN Setting Utility

When upgrade to the Windows 10 Creators Update, The driver (That is work with those applications) is re-installed. Then settings to display those applications on the list has been rewritten.

Please do not uninstall those applications.
5 CF-C2C
CF-LX3 [E/J]
CF-MX4E
(Already had been installed the HOLD mode setting utility within PC.)		 Already been Windows 10 November Update

HOLD Button, HOLD Key


Use HOLD Button, HOLD Key

The toast notification is not displayed when HOLD mode is enabled.

Please add the checkmark to "Show notification when HOLD mode is enabled" to display a notification screen when HOLD mode is enabled.
6 CF-31 [1/2/3/4]
CF-54 [A/B/C]
CF-MX4E
CF-SX4E
FZ-G1 [J/K/L]
FZ-Y1 [C/D]		 Already been Windows 10 November Update

Wireless LAN


Use Wireless LAN

Disabling 802.11a while PC is connected to wireless LAN access point via 802.11a/an/ac, wireless LAN connection status on Windows 10 may remain "connected".

It's just a GUI issue. PC is actually disconnected from the wireless LAN access point.
If the status doesn't change to "disconnected" after a while, please turn Wi-Fi off once and turn it on again.
7 CF-19Z
CF-31 [1/2/3/4]
CF-53 [2/3/4/7]
CF-54 [A/B/C/D/E/F]
CF-C2C
CF-LX3 [E/J]
CF-MX4E
CF-SX4E
(with Wireless Switch models)		 Already been Windows 10 November Update

Wireless Switch

Update to Windows 10 Creators Update

Airplane mode can be changed to Off on Windows 10 although wireless switch is OFF.

[Modification procedure]

Wireless communication may be ON with the following steps although wireless switch is OFF.

  1. Slide the wireless switch to OFF.
  2. Then Airplane mode is turn to On.
  3. Turn Airplane mode Off on Windows 10.
  4. Then wireless communication may be enabled although the wireless switch is OFF.

*After step 4, to turn wireless communication off, slide the wireless switch to ON once and re-slide it to OFF.
8 CF-31 [1/2/3/4]
CF-53 [2/3/4/7]
CF-54 [A/B/C]
CF-AX3E
CF-H2[P/Q/R/S]
CF-MX4E
with option 2nd battery		 Already been Windows 10 November Update

Battery Numbers


Use Battery Numbers Utility

Battery numbers which are displayed when clicking the battery icon in the notification area are wrongly swapped.

It is restriction as of April 2017.
Please wait the "Windows Update" support from Microsoft.
9 All target Models
Except CF-H2[P/Q/R/S]		 Already been Windows 10 November Update

Dashboard for Panasonic PC Application


Setting Dashboard for Panasonic PC

The window opened in the [Resolution] tile is changed to [Customize your display].

To operate the resolution please click on [Advanced display settings] at the bottom.
10 CF-C2C
(Already had been installed the Wireless Switch Utility and HID Driver within PC.)		 Already been Windows 10 November Update

Bluetooth

Use Bluetooth

Bluetooth keeps OFF after turning on WIRELESS Switch.

  • Bluetooth disappears from "Settings" -> "Devices" and "Settings" -> "Network & Internet" -> "Airplane mode".
  • "Wireless Switch Utility" and Control of OS are not linked.

  • Bluetooth keeps OFF and disappears from "Settings"
    1. Check that WIRELESS Switch is ON
    2. Sleep/Resume or Restart
  • How to fix this issue.

    But there are other limitations.


    [Change procedure]

    Uninstall "Wireless Switch for Panasonic PC"

    Device Manager (Devices by type)

    Human Interface Devices

    "Wireless Switch for Panasonic PC" ---> right click selecting "Uninstall"

    (Check "Delete the driver software for this device.")


    Limitations:

    • "Wireless Switch Utility" and Control of OS are not linked.
    • "unknown device" (ACPI\MAT0028) appears in device manager.
11 CF-H2 [P/Q/R/S]
FZ-G1 [F/J/K/L]
FZ-M1 [A/C]
FZ-Q1 [A/C]
with Wireless WAN		 Already been Windows 10 November Update

Wireless WAN


Use Wireless Switch Utility

When WWAN is set to off, WWAN is turned on after sleep/resuming, restarting PC.

Please turn on/off WWAN by using OS Network Settings, without using Wireless Switch Utility.
[OS Network Settings]
[Start]->[Settings]->[Network & Internet]->[Airplane Mode]->[Cellular]
12 All target Models (with WWAN)
Except FZ-MB5
FZ-MA6
FZ-Y1[C/D]		 Already been Windows 10 November Update

Wireless WAN


Use Wireless WAN Driver

WWAN may be automatically connected when "Let Windows manage this connection" on VAN UI is checked off.

Turn off Cellular when WWAN connection is not used.

Unable to connect to the internet by using the profile whose APN type is LTE.

Set "APN type" to "Internet" on profile creation screen to connect to the internet.

* Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the US and/or other countries.

* Other company names, product names or other names noted in this page are registered trademarks or trademarks of the respective companies.

Return to Top

About previous Windows 10 support information