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Windows 10 Creators Update
Update from "Windows 10 Pre-installed" PC

Updated: May 24, 2017 

All Windows 10 pre-installed PCs listed below are tested for Windows 10 Creators Update. There are some important matters and restrictions.
As for detailed, we will update the Support Web page sequentially.
Please note that contents are subject to change without notice.

For more from Microsoft on the Windows 10 Creators Update, please visit the https://support.microsoft.com/windows Microsoft Windows support site.
Select the button and go to the corresponding page

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Product List for Windows 10 Updating

The target models for Windows 10 Creators Update are listed below.

[Model selection]

  • TOUGHBOOK Series:
    CF-33[A/B/C/L/M/N] (mk1), CF-20[A/B/C/D] (mk1), CF-31[1/2/3/4] (mk5), CF-53[2/3/4/5/7] (mk4), CF-54[A/B/C] (mk1),
    CF-54[D/E/F] (mk2), CF-C2C (mk2.5), CF-D1[N/Q] (mk3), CF-SX4E (mk1 Asia model)
  • TOUGHPAD Series:
    FZ-G1[J/K/L/M/N] (mk3), FZ-G1[P/Q/R] (mk4), FZ-M1F (mk2), FZ-M1D (mk2 Value), FZ-Q2[F/G] (mk1), FZ-Y1[C/D] (mk2)

* eg. please read "CF-20 [A/B/C/D]" as the "CF-20A, CF-20B, CF-20C and CF-20D series".

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Support Evaluation Information (Important Matters and Restrictions)

About Windows 10 Creators Update from Windows 10 Pre-installed PC

All Windows 10 pre-installed PCs listed below are tested for Windows 10 Creators Update. There are some important matters and restrictions.

Important Matters

No. Target Model Target OS Target Operation Compatibility
1 All Models
(Models with Intel(® WiDi software)
Except FZ-M1D and FZ-Q2 [F/G]
Windows 10 pre-installed Use Intel® WiDi software

Intel® WiDi is not supported with Windows 10 Creators Update.

Please refer this site: http://www.intel.com/content/www/us/en/support/emerging-technologies/000021693.html
Before using miracast, please confirm that the miracast adapter supports Windows 10.

2 CF-53 [2/3/4/7]
CF-C2C
Windows 10 pre-installed

Video(GFX) driver


Use Miracast connection

There is a case that PC hangs when using Miracast connection after resuming from sleep.

Please update the Video(GFX) driver as following "4463" version.

Please update to download from this URL:
https://pc-dl.panasonic.co.jp/dl/docs/067453

3 CF-20 [A/B/C/D]
CF-31 [1/2/3/4]
CF-53 [2/3/4/5/7]
CF-54 [A/B/C/D/E/F]
CF-C2C
CF-MX4E
CF-SX4E
with Synaptics fingerprint sensor
Windows 10 pre-installed

EVE FA Standalone Application


Use Fingerprint

Unable to authenticate fingerprint for Microsoft account.

Please update to download from this URL:

https://pc-dl.panasonic.co.jp/dl/docs/067447

4 CF-33 [A/B/C/L/M/N]
CF-20 [A/B/C/D]
FZ-G1 [P/Q/R]
with Wireless WAN EM7430 or EM7455
Windows 10 pre-installed

Wireless WAN Driver


Use Wireless WAN

Unable to use Modem/NMEA Port by confliction of COM Port Number.

Reinstall Wireless WAN driver being used.
(Execute Pinstall.bat of Wireless WAN driver being used.)
At factory default, Wireless WAN driver is located in the following folder.

    e.g.

  1. EM7455(US/Canada): C:\util\drivers\wwan_29
  2. EM7430(Australia): C:\util\drivers\wwan_27
  3. EM7430(Japan): C:\util\drivers\wwan_28
5 All Models Windows 10 pre-installed

BitLocker


Applicable when BitLocker is enabled

NumLock may be automatically turned to ON on BitLocker PIN input screen.

Please confirm NumLock status and change it if necessary before entering PIN.

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Restrictions

No. Target Model Target OS Target Operation Compatibility
1 All Models
(with Intel® LAN Device)
Except FZ-M1 [D/F] and FZ-Q2 [F/G]
Windows 10 pre-installed

Intel LAN driver

Update to Windows 10 Creators Update

Some settings disappear from Advanced tab at device manager.

Please update to download from this URL:
https://pc-dl.panasonic.co.jp/dl/docs/067454

2 CF-20 [A/B/C/D] Windows 10 pre-installed

Wireless LAN

Update to Windows 10 Creators Update

Wireless LAN connection to Wi-Fi router (11gn) sometimes gets disconnected unexpectedly.

  1. Go to Advanced of " Intel Dual Band Wireless AC 8260" in device manager, then change "802.11n channel width for 2.4GHz" setting from "Auto" to "20 MHz Only"
  2. Go to BIOS Setup menu, then change "SuperSpeed USB" =>> "Keyboard Base and Port Replicator" to "Disable"
3 CF-SX4E Windows 10 pre-installed

Realtek Sound driver

Update to Windows 10 Creators Update

The volume of quieter sound becomes low.

After updating to Windows10 Creators Update, Loudness Equalization changes from "enabled(=factory default setting)" to "disabled" at Speakers Properties.

Change Loudness Equalization from "disabled" to "enabled(=factory default setting)" at Speakers Properties.

[Modification procedure]

  1. Right-click speaker icon on the task tray and click [Playback devices].
  2. Double-click [Speakers].
  3. Click [Enhancements].
  4. Put checkmark on [Loudness Equalization] and click [OK].
  5. Click [OK] to close [Sound] window.
4 CF-33 [A/B/C/L/M/N]
CF-20 [A/B/C/D]
CF-31 [1/2/3/4]
CF-54 [A/B/C/D/E/F]
CF-D1 [N/Q]
FZ-G1 [J/K/L/M/N/P/Q/R]
FZ-M1 [D/F]
FZ-Q2 [F/G]
Windows 10 pre-installed

Apps & features

Update to Windows 10 Creators Update

Cannot click "Uninstall" button for specific applications at "Apps & features".

  • System Interface Manager
  • Wireless Toolbox
  • Btup Service
  • Devup Service
  • Wireless Helper Service
  • Wireless Switch Utility
  • Device Control Utility
  • Keyboard Base LAN Setting Utility

When upgrade to the Windows 10 Creators Update, The driver (that is work with those applications) is re-installed. Then settings to display those applications on the list has been rewritten.

Please do not uninstall those applications.

5 CF-C2C Windows 10 pre-installed

HOLD Button and HOLD Key

Update to Windows 10 Creators Update

The toast notification is not displayed when HOLD mode is enabled.


Please add the checkmark to "Show notification when HOLD mode isenabled" to display a notification screen when HOLD mode is enabled.

7 CF-20 [A/B/C/D]
CF-31 [1/2/3/4]
CF-54 [A/B/C/D/E/F]
CF-D1 [N/Q]
CF-SX4E
FZ-G1 [J/K/L/M/N/P/Q/R]
FZ-M1 [D/F]
FZ-Q2 [F/G]
FZ-Y1[C/D]
Windows 10 pre-installed

Wireless LAN

Update to Windows 10 Creators Update

Disabling 802.11a while PC is connected to wireless LAN access point via 802.11a/an/ac, wireless LAN connection status on Windows10 may remain "connected".

It's just a GUI issue. PC is actually disconnected from the wireless LAN access point. If the status doesn't change to "disconnected" after a while, please turn Wi-Fi off once and turn it on again.

8 CF-31 [1/2/3/4]
CF-53 [2/3/4/7]
CF-54 [A/B/C/D/E/F]
CF-C2C
CF-SX4E
(with Wireless Switch models)
Windows 10 pre-installed

Wireless Switch

Update to Windows 10 Creators Update

Airplane mode can be changed to Off on Windows 10 although wireless switch is OFF.

[Modification procedure]

Wireless communication may be ON with the following steps although wireless switch is OFF.

  1. Slide the wireless switch to OFF.
  2. Then Airplane mode is turn to On.
  3. Turn Airplane mode Off on Windows 10.
  4. Then wireless communication may be enabled although the wireless switch is OFF.

*After step 4, to turn wireless communication off, slide the wireless switch to ON once and re-slide it to OFF.

9 CF-33 [A/B/C/L/M/N]
CF-20 [A/B/C/D]
CF-31 [1/2/3/4]
CF-53 [2/3/4/5/7]
CF-54 [D/E/F]
CF-D1 [N/Q]
CF-SX4E (mk1 Asia model)
CF-MX4E
with option 2nd battery
Windows 10 pre-installed

Battery Numbers


Use Battery Numbers Utility

Battery numbers which are displayed when clicking the battery icon in the notification area are wrongly swapped.

It is restriction as of April 2017.
Please wait the "Windows Update" support from Microsoft.

10 All target Models (with WWAN)
Except FZ-Y1[C/D]
Windows 10 pre-installed

Wireless WAN


Use Wireless WAN Driver

WWAN may be automatically connected when "Let Windows manage this connection" on VAN UI is checked off.

Turn off Cellular when WWAN connection is not used.

Unable to connect to the internet by using the profile whose APN type is LTE.

Set "APN type" to "Internet" on profile creation screen to connect to the internet.

* Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the US and/or other countries.

* Other company names, product names or other names noted in this page are registered trademarks or trademarks of the respective companies.


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About previous Windows 10 support information



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