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Windows 10 Fall Creators Update
Update from "Windows 10 Pre-installed" PC

Release Date: October 17, 2017 
Last Updated: November 14, 2017 

All Windows 10 pre-installed PCs listed below are tested for Windows 10 Fall Creators Update.
There are some important matters and restrictions.

As for detailed, we will update the Support Web page sequentially.
Please note that contents are subject to change without notice.

For more from Microsoft on the Windows 10 Fall Creators Update, please visit the https://support.microsoft.com/windows Microsoft Windows support site.

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Product List for Windows 10 Updating

The target models for Windows 10 Fall Creators Update are listed below.

[Model selection]

  • TOUGHBOOK Series:
    CF-20[A/B/C/D] (mk1), CF-31[1/2/3/4] (mk5), CF-33[A/B/C/L/M/N] (mk1), CF-33[D/E/P/Q] (mk1),
    CF-53[2/3/4/5/7] (mk4), CF-54[A/B/C] (mk1), CF-54[D/E/F] (mk2), CF-54[G/H/J] (mk3),
    CF-C2C (mk2.5), CF-D1[N/Q] (mk3), CF-MX4E (mk1), CF-SX4E (mk1 Asia-model),
    CF-SZ6R (mk2 Asia-model), CF-XZ6R (mk1)
  • TOUGHPAD Series:
    FZ-G1[J/K/L/M/N] (mk3), FZ-G1[P/Q/R](mk4), FZ-M1D (mk2 Value), FZ-M1ECD (mk2 Value),
    FZ-M1ECF (mk2), FZ-M1F (mk2), FZ-Q2[F/G] (mk1), FZ-Y1[C/D] (mk2)

* eg. please read "CF-20 [A/B/C/D]" as the "CF-20A, CF-20B, CF-20C and CF-20D series".

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Support Evaluation Information (Important Matters and Restrictions)

About Windows 10 Fall Creators Update from Windows 10 Pre-installed PC

All Windows 10 pre-installed PCs listed below are tested for Windows 10 Fall Creators Update.
There are some important matters and restrictions.

Important Matters

No. Target Model Target OS Target Operation Compatibility
1 CF-20[A/B/C/D]
CF-31[1/2/3/4]
CF-53[2/3/4/5/7]
CF-54[A/B/C]
CF-54[D/E/F]
CF-C2C
CF-D1[N/Q]
CF-MX4E
CF-SX4E
FZ-G1[J/K/L/M/N]
FZ-G1[P/Q/R]
FZ-M1ECF
FZ-M1F
FZ-Y1[C/D]
Windows 10 pre-installed

Intel® WiDi software


Use Intel® WiDi software.

Intel® WiDi is not supported with Windows 10 Creators Update.

Please refer this site:
» https://www.intel.com/content/www/us/en/support/emerging-technologies/000021693.html
Before using miracast, please confirm that the miracast adapter supports Windows 10.

2 CF-53[2/3/4/7]
CF-C2C
Windows 10 pre-installed

Video(GFX) driver


Use Miracast connection.

If Video(GFX) Driver's version is older than 20.19.15.4463, there is a case that PC hangs when using Miracast connection after resuming from sleep.

Please update Video(GFX) Driver, download the following modules.
» https://pc-dl.panasonic.co.jp/dl/docs/067453

3 CF-20[A/B/C/D]
CF-31[1/2/3/4]
CF-53[2/3/4/5/7]
CF-54[A/B/C]
CF-54[D/E/F]
CF-C2C
CF-MX4E
CF-SX4E

with Synaptics fingerprint sensor device
Windows 10 pre-installed

EVE FA Standalone for Panasonic


Using the Microsoft Account.

Unable to authenticate fingerprint for Microsoft account.

Please update EVE FA Standalone for Panasonic, download the following modules.

» https://pc-dl.panasonic.co.jp/dl/docs/067447

4 All Models Windows 10 pre-installed

BitLocker


Turn on BitLocker for Operating system drive.

[Applicable when BitLocker is enabled]

NumLock may be automatically turned to ON on BitLocker PIN input screen.

Please confirm NumLock status and change it if necessary before entering PIN.

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Restrictions

No. Target Model Target OS Target Operation Compatibility
1 CF-20[A/B/C/D]
CF-31[1/2/3/4]
CF-53[2/3/4/5/7]
CF-54[A/B/C]
CF-54[D/E/F]
CF-C2C
CF-D1[N/Q]
CF-MX4E
CF-SX4E
FZ-G1[J/K/L/M/N]
FZ-G1[P/Q/R]
FZ-Y1[C/D]

with Intel® LAN device
Windows 10 pre-installed

Intel® LAN driver

Update to Windows 10 Fall Creators Update.

Some settings disappear from Advanced tab at device manager.

Please update Intel® LAN driver, download the following modules.
» https://pc-dl.panasonic.co.jp/dl/docs/067454

2 CF-20 [A/B/C/D] Windows 10 pre-installed

Wireless LAN

Connect specific setting Wi-Fi router (11gn).

Wireless LAN connection to Wi-Fi router (11gn) sometimes gets disconnected unexpectedly.

Please change the following setting.

  1. Go to Advanced of "Intel Dual Band Wireless AC 8260" in device manager, then change "802.11n channel width for 2.4GHz" setting from "Auto" to "20 MHz Only".
  2. Go to BIOS Setup menu, then change "SuperSpeed USB" → "Keyboard Base and Port Replicator" to "Disable".
3 CF-MX4E
CF-SZ6R
CF-XZ6R
Windows 10 pre-installed

Realtek Sound driver

Update to Windows 10 Fall Creators Update.

The volume of quieter sound becomes low.

After updating to Windows10 Creators Update, Loudness Equalization changes from "enabled(=factory default setting)" to "disabled" at Speakers Properties.

Change Loudness Equalization from "disabled" to "enabled(=factory default setting)" at Speakers Properties.

[Modification procedure]

  1. Right-click speaker icon on the task tray and click [Playback devices].
  2. Double-click [Speakers].
  3. Click [Enhancements].
  4. Put checkmark on [Loudness Equalization] and click [OK].
  5. Click [OK] to close [Sound] window.
4 CF-20[A/B/C/D]
CF-31[1/2/3/4]
CF-33[A/B/C/L/M/N]
CF-33[D/E/P/Q]
CF-54[A/B/C]
CF-54[D/E/F]
CF-54[G/H/J]
CF-D1[N/Q]
FZ-G1[J/K/L/M/N]
FZ-G1[P/Q/R]
FZ-M1D
FZ-M1ECD
FZ-M1ECF
FZ-M1F
FZ-Q2[F/G]
Windows 10 pre-installed

Apps & features

Update to Windows 10 Fall Creators Update.

Cannot click "Uninstall" button for specific applications at "Apps & features".

  • System Interface Manager
  • Wireless Toolbox
  • Btup Service
  • Devup Service
  • Wireless Helper Service
  • Wireless Switch Utility
  • Device Control Utility
  • Keyboard Base LAN Setting Utility

When update to the Windows 10 Fall Creators Update, The driver (that is work with those applications) is re-installed. Then settings to display those applications on the list has been rewritten.

Please do not uninstall those applications.

5 CF-C2C
CF-MX4E
Windows 10 pre-installed

HOLD Button and HOLD Key

Update to Windows 10 Fall Creators Update.

The toast notification is not displayed when HOLD mode is enabled.


Please add the checkmark to "Show notification when HOLD mode isenabled" to display a notification screen when HOLD mode is enabled.

6 CF-20[A/B/C/D]
CF-31[1/2/3/4]
CF-33[A/B/C/L/M/N]
CF-33[D/E/P/Q]
CF-53[2/3/4/5/7]
CF-54[A/B/C]
CF-54[D/E/F]
CF-54[G/H/J]
CF-D1[N/Q]
CF-MX4E
CF-SX4E
CF-SZ6R
CF-XZ6R

with option 2nd battery
Windows 10 pre-installed

Battery Numbers


Click the battery icon in the notification area.

Battery numbers which are displayed when clicking the battery icon in the notification area are incorrectly displayed one smaller.

It is restriction as of October 2017.
Please wait the "Windows Update" support from Microsoft.

7 All Models
 except FZ-Y1[C/D]

with WWAN
Windows 10 pre-installed

Wireless WAN Driver


WWAN may be automatically connected.

WWAN may be automatically connected when "Let Windows manage this connection" on VAN UI (View Available Networks UI) is checked off.

Turn off Cellular when WWAN connection is not used.

8 CF-20[A/B/C/D]
CF-33[A/B/C/L/M/N]
CF-33[D/E/P/Q]
CF-XZ6R
Windows 10 pre-installed

Detaching the Tablet from the Keyboard Base


Update to Windows 10 Fall Creators Update.

When slide switch operated or hot-key (*1) pressed, toast message not displayed.

* CF-20, CF-XZ6 : "Fn"key + "1"
CF-33 : "Fn"key + "ESC"key

Wait for a second and confirm "Problem Undocking From Keyboard Base" message not displayed before detaching tablet.

9 CF-20[A/B/C/D]
CF-33[A/B/C/L/M/N]
CF-33[D/E/P/Q]
CF-XZ6R
Windows 10 pre-installed

Attaching the tablet to the keyboard base


Update to Windows 10 Fall Creators Update.

Devices installed in the keyboard base may not work, when attaching the tablet to the keyboard base by clicking "Fn"key + "1"key (In the case of CF-33, "Fn"Key + "Esc"Key).

Slide the release lever to detach the tablet from keyboard base, and attach the tablet to the keyboard base.

10 All Models Windows 10 pre-installed

Intel® Bluetooth Driver


Switch off Bluetooth when Bluetooth PAN connection is activating.

BSOD occurs when Bluetooth PAN connection is activating and then Bluetooth is switched off.

Keep Bluetooth ON when Bluetooth PAN connection is activating.

11 CF-MX4E
CF-SX4E
CF-SZ6R
CF-XZ6R
Windows 10 pre-installed

Panasonic PC Settings Utility


Update to Windows 10 Fall Creators Update.

Display mode is not switched to "Duplicate".

To switch to "Duplicate", please do one of the following.

  • Click "Fn"key + "F3"key.
    Select [Duplicate].
  • Click [Start]-[Settings]-[System]-[Display].
    Select [Duplicate these displays] at [Multiple displays].

12 All Models Windows 10 pre-installed

Applications for Panasonic PC (such as Panasonic PC Settings Utility)


Update to Windows 10 Fall Creators Update.

After executing "Reset this PC", applications for Panasonic PC (such as Panasonic PC Settings Utility) may not be able to be started.

After executing "Reset this PC", please connect to the Internet once.

13 CF-20[A/B/C/D]
CF-33[A/B/C/L/M/N]
CF-33[D/E/P/Q]
CF-54[A/B/C]
CF-54[D/E/F]
CF-54[G/H/J]
FZ-G1[J/K/L/M/N]
FZ-G1[P/Q/R]
FZ-M1D
FZ-M1ECD
FZ-M1ECF
FZ-M1F
FZ-Q2[F/G]
FZ-Y1[C/D]
Windows 10 pre-installed

DisplayLink
(Graphics Driver)


Update to Windows 10 Fall Creators Update.

If you connect an external monitor to HDMI / DisplayPort / VGA port(*1) on peripheral devices(cradle, keyboard base, etc.) and set display mode to "Second screen only", applications using OpenGL may not be displayed properly.
*1 except for FZ-Y1[C/D] series

Please switch display mode to "Duplicate" or "Extend".

14 CF-33[A/B/C/L/M/N]
CF-33[D/E/P/Q]
CF-54[G/H/J]
CF-SZ6R
CF-XZ6R
Windows 10 pre-installed

Intel® Software Guard Extensions


Update to Windows 10 Fall Creators Update.

When enable Intel® Software Guard Extensions in Setup Utility and install driver for Intel® Software Guard Extensions, warning is displayed for Software Guard Extensions Device in Device Manager.

Fixed driver will be released from Intel.

* Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the US and/or other countries.

* Other company names, product names or other names noted in this page are registered trademarks or trademarks of the respective companies.

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About previous Windows 10 support information