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Windows 10 May 2020 Update (Version 2004)
Update from "Windows 10 Pre-installed" PC

Release Date: May 28, 2020 

All Windows 10 pre-installed PCs listed below are tested for Windows 10 May 2020 Update (Version 2004).
There are some important matters and restrictions.

As for detailed, we will update the Support Web page sequentially.
Please note that contents are subject to change without notice.

   The following models may not be able to update to Windows 10 May 2020 Update.

Please apply the countermeasure version of Intel® Rapid Storage Technology driver with the following page.

Target Model : CF-33[A/B/C/L/M/N/V/W] (mk1), CF-54[G/H/J] (mk3), CF-LX6[T/Y] (mk3), CF-SZ6R (mk2 Asia-model), CF-XZ6R (mk1) series

» Intel® Rapid Storage Technology Update Program (16.7.9.1027)

Target Model : CF-20[A/B/C/D] (mk1), CF-33[D/E/P/Q] (mk1), CF-54[D/E/F] (mk2), CF-D1[N/Q] (mk3), FZ-G1[P/Q/R/S/T] (mk4), FZ-M1[EAF/ECF] (mk2), FZ-M1F (mk2), FZ-Q2[F/G] (mk1) series

» Intel® Rapid Storage Technology Update Program (15.9.4.1041)


Please apply the countermeasure version of video driver with the following page.

Target Model : FZ-M1[G/J], FZ-G1[U/V/W] series

» Intel® Video Driver Update Program (26.20.100.7210)

* We released "Intel® Video Driver Update Program (25.20.100.6444)" on February 5, 2019.
   We recommend that users, including those who already applied 24.20.100.6291, apply 25.20.100.6444.

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Product List for Windows 10 Updating

The target models for Windows 10 May 2020 Update are listed below.

[Model selection]

CF-20[A/B/C/D] (mk1), CF-20[E/F/G/H] (mk2), CF-31[1/2/3/4] (mk5), CF-31[6/7/8/9] (mk6)
CF-33[A/B/C/L/M/N/V/W] (mk1), CF-33[D/E/P/Q] (mk1),
CF-53[2/3/4/5/7] (mk4), CF-54[A/B/C] (mk1), CF-54[D/E/F] (mk2), CF-54[G/H/J] (mk3),
CF-C2C (mk2.5), CF-D1[N/Q] (mk3), CF-LV8R (mk1), CF-LX6[T/Y] (mk3), CF-MX4E (mk1),
CF-SV8R (mk2 Asia-model), CF-SX4E (mk1 Asia-model), CF-SZ6R (mk2 Asia-model), CF-XZ6R (mk1)

FZ-55[A/B/C] (mk1), FZ-G1[J/K/L/M/N] (mk3), FZ-G1[P/Q/R/S/T] (mk4),
FZ-G1[U/V/W] (mk5),FZ-M1D (mk2 Value), FZ-M1ECD (mk2 Value),
FZ-M1[EAF/ECF] (mk2), FZ-M1G (mk3 Value), FZ-M1J (mk3)
FZ-M1F (mk2), FZ-Q2[F/G] (mk1), FZ-Y1[C/D] (mk2)

* eg. please read "CF-20 [A/B/C/D]" as the "CF-20A, CF-20B, CF-20C and CF-20D series".

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Support Evaluation Information (Important Matters and Restrictions)

About Windows 10 May 2020 Update from Windows 10 Pre-installed PC

All Windows 10 pre-installed PCs listed below are tested for Windows 10 May 2020 Update.
There are some important matters and restrictions.

Important Matters

No. Target Model Target Operation Compatibility
1 CF-20[A/B/C/D]
CF-31[1/2/3/4]
CF-53[2/3/4/5/7]
CF-54[A/B/C]
CF-54[D/E/F]
CF-C2C
CF-D1[N/Q]
CF-MX4E
CF-SX4E
FZ-G1[J/K/L/M/N]
FZ-G1[P/Q/R/S/T]
FZ-M1[EAF/ECF]
FZ-M1F
FZ-Y1[C/D]

Intel® WiDi software


Use Intel® WiDi.

Intel® WiDi is not supported after Windows 10 Version1607 [Anniversary Update] (including Version 2004 [May 2020 Update]).

Please refer this site:
» Product Discontinuation Notice for Intel® WiDi and Intel® Pro WiDi
Before using miracast, please confirm that the miracast adapter supports Windows 10.

2 CF-53[2/3/4/5/7]
CF-C2C

Video(GFX) driver


Use Miracast connection.

If Video(GFX) Driver's version is older than 20.19.15.4463, there is a case that PC hangs when using Miracast connection after resuming from sleep.

Please update Video(GFX) Driver with the following page.
» Video(Gfx) Driver for Windows 10 Update

3 CF-20[A/B/C/D]
CF-31[1/2/3/4]
CF-53[2/3/4/5/7]
CF-54[A/B/C]
CF-54[D/E/F]
CF-C2C
CF-MX4E
CF-SX4E

Fingerprint sensor mounted model

EVE FA Standalone for Panasonic


Using the Microsoft Account.

Unable to authenticate fingerprint for Microsoft account.

Please update "EVE FA Standalone for Panasonic" with the following page.

» "EVE FA Standalone for Panasonic" for Windows 10 Update

4 All Models

BitLocker


Turn on BitLocker for Operating system drive.

[Applicable when BitLocker is enabled]

NumLock may be automatically turned to ON on BitLocker PIN input screen.

Please confirm NumLock status and change it if necessary before entering PIN.

5 CF-20[A/B/C/D]
CF-20[E/F/G/H]
CF-33[A/B/C/L/M/N/V/W]
CF-33[D/E/P/Q]
CF-XZ6R
FZ-M1D
FZ-M1ECD
FZ-M1[EAF/ECF]
FZ-M1F
FZ-M1G
FZ-M1J

SD Card


Eject SD Card using "Safely Remove Hardware and Eject Media" menu.

When insert SD card and select "Eject USB Drive" from "Safely Remove Hardware and Eject Media" menu in task tray icon, there is no reaction and can't complete shutdown.

Please update the SD Driver with the following page.
In the case of FZ-M1 series, update is not necessary when optional SD slot is not equipped.
» "SD Card Reader Driver (USB)" for Windows 10 Update

6 CF-31[1/2/3/4]
CF-31[6/7/8/9]

SD Card


Eject SD Card using "Safely Remove Hardware and Eject Media" menu.

When insert SD card and select "Eject USB Drive" from "Safely Remove Hardware and Eject Media" menu in task tray icon, there is no reaction and can't complete shutdown.

Please update the SD Driver with the following page.
» "SD Card Reader Driver (PCIE)" for Windows 10 Update

7 CF-LV8R
CF-SV8R
FZ-55[A/B/C]

Shutdown operation


Execute shut down operation.

When executing shut down, there is a case that rarely remain the power is turned on.

This phenomenon can be suppressed by disabling the fast startup according to the following procedure in the Power Options setting.
(Please execute as a user with administrator privileges.)

  1. Right click Battery icon in the task tray.
  2. Select "Choose what the power buttons do".
  3. Select "Change settings that are currently unavailable".
  4. Uncheck "Turn on fast startup (recommended)".
  5. Click [Save changes] button.

If you have not made the above settings, after executing the shutdown, please make sure that the power is turned off.
If this phenomenon occurs, close the display, wait about 5 seconds, and then open the display to turn off the power.

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Restrictions

No. Target Model Target Operation Compatibility
1 CF-20 [A/B/C/D]

Wireless LAN

Connect specific setting Wi-Fi router (11gn).

Wireless LAN connection to Wi-Fi router (11gn) sometimes gets disconnected unexpectedly.

Please change the following setting.

  1. Go to Advanced of "® Dual Band Wireless AC 8260" in device manager, then change "802.11n channel width for 2.4GHz" setting from "Auto" to "20 MHz Only".
  2. Go to BIOS Setup menu, then change "SuperSpeed USB" → "Keyboard Base and Port Replicator" to "Disable".
2 CF-MX4E
CF-SZ6R
CF-XZ6R

Realtek Sound driver

Update to Windows 10 May 2020 Update.

The volume of quieter sound becomes low.

After updating to Windows 10 May 2020 Update, Loudness Equalization changes from "enabled(=factory default setting)" to "disabled" at Speakers Properties.

Change Loudness Equalization from "disabled" to "enabled(=factory default setting)" at Speakers Properties.

[Modification procedure]

  1. Right-click speaker icon on the task tray and click [Playback devices].
  2. Double-click [Speakers].
  3. Click [Enhancements].
  4. Put checkmark on [Loudness Equalization] and click [OK].
  5. Click [OK] to close [Sound] window.
3 CF-20[A/B/C/D]
CF-20[E/F/G/H]
CF-31[1/2/3/4]
CF-33[A/B/C/L/M/N/V/W]
CF-33[D/E/P/Q]
CF-54[A/B/C]
CF-54[D/E/F]
CF-54[G/H/J]
CF-D1[N/Q]
FZ-G1[J/K/L/M/N]
FZ-G1[P/Q/R/S/T]
FZ-M1D
FZ-M1ECD
FZ-M1[EAF/ECF]
FZ-M1F
FZ-Q2[F/G]

Apps & features

Update to Windows 10 May 2020 Update.

Cannot click "Uninstall" button for specific applications at "Apps & features".

  • System Interface Manager
  • Wireless Toolbox
  • Btup Service
  • Devup Service
  • Wireless Helper Service
  • Wireless Switch Utility
  • Device Control Utility
  • Keyboard Base LAN Setting Utility

When update to the Windows 10 May 2020 Update, The driver (that is work with those applications) is re-installed. Then settings to display those applications on the list has been rewritten.

Please do not uninstall those applications.

4 CF-C2C
CF-LX6[T/Y]
CF-MX4E

HOLD Button and HOLD Key

Update to Windows 10 May 2020 Update.

The toast notification is not displayed when HOLD mode is enabled.


Please add the checkmark to "Show notification when HOLD mode isenabled" to display a notification screen when HOLD mode is enabled.

5 All Models
 except FZ-Y1[C/D]

WWAN mounted model

Wireless WAN Driver


WWAN may be automatically connected.

WWAN may be automatically connected when "Let Windows manage this connection" on VAN UI (View Available Networks UI) is checked off.

Turn off Cellular when WWAN connection is not used.

6 CF-20[A/B/C/D]
CF-20[E/F/G/H]
CF-33[A/B/C/L/M/N/V/W]
CF-33[D/E/P/Q]
CF-XZ6R

Detaching the Tablet from the Keyboard Base


Operation of slide switch or pressing of hot-key.

When slide switch operated or hot-key (*1) pressed, toast message not displayed.

* CF-20, CF-XZ6 : "Fn"key + "1"
CF-33 : "Fn"key + "ESC"key

Wait for a second and confirm "Problem Undocking From Keyboard Base" message not displayed before detaching tablet.

7 CF-20[A/B/C/D]
CF-20[E/F/G/H]
CF-33[A/B/C/L/M/N/V/W]
CF-33[D/E/P/Q]
CF-XZ6R

Attaching the tablet to the keyboard base


Update to Windows 10 May 2020 Update.

Devices installed in the keyboard base may not work, when attaching the tablet to the keyboard base by clicking "Fn" key + "1" key (In the case of CF-33, "Fn" Key + "Esc" Key).
Further more, when port replicator is attached to keyboard base, devices installed in the port replicator may not work, too.

Slide the release lever to detach the tablet from keyboard base, and attach the tablet to the keyboard base.

8 CF-LX6[T/Y]
CF-MX4E
CF-SX4E
CF-SZ6R
CF-XZ6R

Panasonic PC Settings Utility


Update to Windows 10 May 2020 Update.

Display mode is not switched to "Duplicate".

To switch to "Duplicate", please do one of the following.

  • Click "Fn" key + "F3" key.
    Select [Duplicate].
  • Click [Start]-[Settings]-[System]-[Display].
    Select [Duplicate these displays] at [Multiple displays].

9 CF-LX6[T/Y]
CF-MX4E
CF-SZ6R
CF-XZ6R

Panasonic PC Settings Utility


Update to Windows 10 May 2020 Update.

Power Saving Settings in Panasonic PC Settings Utility, power plan can be selected from Standard or Power Save.
In the case of Version 1703 [Creators Update] or before, it can be selected from 5 power plans.

It is restriction due to specification change in OS.

10 CF-20[A/B/C/D]
CF-20[E/F/G/H]
CF-33[A/B/C/L/M/N/V/W]
CF-33[D/E/P/Q]
CF-54[A/B/C]
CF-54[D/E/F]
CF-54[G/H/J]
CF-MX4E
CF-XZ6R
FZ-G1[J/K/L/M/N]
FZ-G1[P/Q/R/S/T]
FZ-M1D
FZ-M1ECD
FZ-M1[EAF/ECF]
FZ-M1F

Touch Screen mounted model

Panasonic PC Settings Utility


Update to Windows 10 May 2020 Update.

At Panasonic PC Settings Utility → Settings → Touch Screen.
Can't change Touch Screen mode because Touch Screen mode will not be displayed.
And Touch Screen mode return to default mode, therefore Pen input can't be used in some models.

TOUGHBOOK
In the case that the setting is made so that the system does not go to sleep, when the display is closed, the function to automatically stop touch panel input does not work properly, so when the display is closed, or when the display is subsequently opened, incorrect touch panel input may occur.

Please update "System Interface Manager" with the following page.

» System Interface Manager Update Program

11 CF-54[A/B/C]
CF-54[D/E/F]

Panasonic PC Settings Utility


After updating System Interface Manager in the procedure of Restriction No.10.

After updating System Interface Manager in the procedure of restriction No.10, and setting Touch Screen on Panasonic PC Settings Utility, it displays "Settings Failure" error message.
However, the setting has been changed to the specified mode.

Please update "Panasonic PC Settings Utility" with the following page.

» Panasonic PC Setting Utility Update Program (V5.03L12 M00)

12 CF-MX4E
CF-XZ6R

Panasonic PC Settings Utility


Update to Windows 10 May 2020 Update.

At Panasonic PC Settings Utility → Settings → Button / Key → HOLD Button.
Can't disable Touch Screen.

Please update "System Interface Manager" with the following page.

» System Interface Manager Update Program

13 CF-20[A/B/C/D]
CF-20[E/F/G/H]
CF-33[A/B/C/L/M/N/V/W]
CF-33[D/E/P/Q]
CF-54[A/B/C]
CF-54[D/E/F]
CF-54[G/H/J]
CF-MX4E
CF-XZ6R

Touch Screen mounted model

Panasonic PC Settings Utility


Update to Windows 10 April 2018 Update or later from Fall Creators Update or earlier.

When close and open the display, incorrect touch panel input may occur.

TOUGHBOOK
In the case that the setting is made so that the system does not go to sleep, when the display is closed, the function to automatically stop touch panel input does not work properly, so when the display is closed, or when the display is subsequently opened, incorrect touch panel input may occur.

Please update "System Interface Manager" with the following page.

» System Interface Manager Update Program

14 All Models

Except for the following models.
FZ-G1[J/K/L/M/N]
CF-53[2/3/4/5/7]
CF-C2C

Panasonic PC Settings Utility
Panasonic PC Recovery Disc Creation Utility


Launch Panasonic PC Settings Utility or Panasonic PC Recovery Disc Creation.

(1)After launch Panasonic PC Settings Utility by a standard user, the application cannot be relaunched as administrator.

(2)Panasonic PC Recovery Disc Creation Utility cannot be launched by a standard user, or it can be started but an error occurs and only be ended by a standard user.

(1)(2)It's restriction.
(If it need to execute this operation, please switch to Administrator user.)

15 All models

Panasonic PC Settings Utility


Launch Panasonic applications from Panasonic PC Settings Utility.

Panasonic applications cannot be launched from Panasonic PC Settings Utility.

Launch the application from start menu.

16 CF-20[A/B/C/D]
CF-20[E/F/G/H]
CF-33[A/B/C/L/M/N/V/W]
CF-33[D/E/P/Q]
CF-54[A/B/C]
CF-54[D/E/F]
CF-54[G/H/J]
FZ-Q2[F/G]

Concealed mode


Update to Windows 10 May 2020 Update.

There may be cases can't disable Touch Screen even if enable Concealed mode.

Please update "System Interface Manager" with the following page.

» System Interface Manager Update Program

17 CF-20[A/B/C/D]
CF-20[E/F/G/H]
CF-33[A/B/C/L/M/N/V/W]
CF-33[D/E/P/Q]
CF-54[A/B/C]
CF-54[D/E/F]
CF-54[G/H/J]
FZ-55[A/B/C]
FZ-G1[J/K/L/M/N]
FZ-G1[P/Q/R/S/T]
FZ-G1[U/V/W]
FZ-M1D
FZ-M1ECD
FZ-M1[EAF/ECF]
FZ-M1F
FZ-M1G
FZ-M1J
FZ-Q2[F/G]
FZ-Y1[C/D]

DisplayLink
(Graphics Driver)


Connect an external monitor to DisplayLink port on peripheral devices.

If you connect an external monitor to HDMI / DisplayPort / VGA port(*1) on peripheral devices(cradle, keyboard base, etc.) and set display mode to "Second screen only", applications using OpenGL may not be displayed properly.
*1 except for FZ-Y1[C/D] series

Please switch display mode to "Duplicate" or "Extend".

18 CF-20[A/B/C/D]
CF-20[E/F/G/H]
CF-33[A/B/C/L/M/N/V/W]
CF-33[D/E/P/Q]
CF-53[2/3/4/5/7]
CF-54[A/B/C]
CF-54[D/E/F]
CF-54[G/H/J]
FZ-G1[J/K/L/M/N]
FZ-G1[P/Q/R/S/T]
FZ-G1[U/V/W]
FZ-M1D
FZ-M1ECD
FZ-M1[EAF/ECF]
FZ-M1F
FZ-M1G
FZ-M1J
FZ-Q2[F/G]
FZ-Y1[C/D]

DisplayLink


Update to Windows 10 May 2020 Update.

After update to May 2020 Update, "DisplayLink Graphics Driver is no longer available" toast will be shown.
But it wasn't deleted, and available.

Even if the toast is shown, the application wasn't deleted, and available.

19 CF-20[A/B/C/D]
CF-20[E/F/G/H]
CF-33[A/B/C/L/M/N/V/W]
CF-33[D/E/P/Q]
CF-53[2/3/4/5/7]
CF-54[A/B/C]
CF-54[D/E/F]
CF-54[G/H/J]
FZ-55[A/B/C]
FZ-G1[J/K/L/M/N]
FZ-G1[P/Q/R/S/T]
FZ-G1[U/V/W]
FZ-M1D
FZ-M1ECD
FZ-M1[EAF/ECF]
FZ-M1F
FZ-M1G
FZ-M1J
FZ-Q2[F/G]
FZ-Y1[C/D]

DisplayLink


Connect external monitor to DisplayLink HDMI/VGA port.

After updated to Windows 10 May 2020 Update, if connect external monitor to DisplayLink HDMI/VGA port, external monitor doesn't display.

It can be fixed by one of the following methods.

Right click C:\util\drivers\dlink\pinstall (if the file name extension is displayed, C:\util\drivers\dlink\pinstall.bat) and select "Run as administrator".
Wait until the command prompt window disappears.
After the command prompt is disappeared, restart the PC.
After the restart is complete, the necessary drivers are loaded and external monitor will be able to display.

20 All Models

Application


After execute system restore, launch the UWP application.

After execute system restore, UWP application can't open and error message will be shown.

The following error may occur.
"This app can't open. Check the Windows Store for more info about xxxxx (application name)."

Once sign-in after sing-out, you can launch the UWP application.

21 All Models

Touch keyboard


Update to Windows 10 May 2020 Update.

Touch keyboard can't be shown.

Make [Show touch keyboard button] enable in the menu shown by Right-Clicking taskbar.

22 CF-20[A/B/C/D]
CF-20[E/F/G/H]
CF-31[1/2/3/4]
CF-31[6/7/8/9]
CF-33[A/B/C/L/M/N/V/W]
CF-33[D/E/P/Q]
CF-53[2/3/4/5/7]
CF-54[A/B/C]
CF-54[D/E/F]
CF-C2C
CF-LV8R
CF-SV8R
CF-XZ6R
FZ-55[A/B/C]
FZ-G1[U/V/W]

IR Camera mounted model or Fingerprint sensor mounted model

Windows Hello


Update to Windows 10 May 2020 Update.

When sign in using Microsoft account (doesn't set up Windows Hello) with no internet connection, Windows Hello settings are displayed but it can't proceed by "You'll need the Internet for this." message.

Connect internet before sign in, or click [Cancel] on error screen to sign in.

23 CF-20[E/F/G/H]
CF-33[A/B/C/L/M/N/V/W]
CF-33[D/E/P/Q]
CF-LV8R
CF-SV8R
CF-XZ6R
FZ-55[A/B/C]
FZ-G1[U/V/W]

Face authentication corresponding model

Windows Hello
(Face Authentication)


Setup Face Authentication, and restart PC or power on from shutdown state.

Face Authentication doesn't work when execute restart or power on from shutdown state.

The face authentication will be available by one of the following methods.
- Click Sign in option and select Face Authentication icon, there is a case that Face Authentication will be start.
(If it doesn't recover by above method)
- Wait 3 to 4 minutes, the face authentication will be available. If you need to sign in before it, please select Password or PIN icon of Sign in option, and input password or PIN.

24 CF-20[E/F/G/H]
CF-33[A/B/C/L/M/N/V/W]
CF-33[D/E/P/Q]
CF-LV8R
CF-SV8R
CF-XZ6R
FZ-55[A/B/C]
FZ-G1[U/V/W]

Face authentication corresponding model

Windows Hello
(Face Authentication)


Setup Face Authentication, and restart PC or power on from shutdown state.

Face Authentication will be started after warning message displayed when power on from shutdown state or execute Restart.

It is restriction.

25 CF-20[E/F/G/H]
CF-33[A/B/C/L/M/N/V/W]
CF-33[D/E/P/Q]
CF-LV8R
CF-SV8R
CF-XZ6R
FZ-G1[U/V/W]

Face authentication corresponding model

Windows Hello
(Face Authentication)


Execute Windows Hello face authentication settings.

When execute Windows Hello face authentication settings, the preview screen shows the monochrome image or shows view of rear camera.

It is restriction.
The face registration will be normally done, even if this phenomenon occurs. Please use as it is.

26 CF-20[A/B/C/D]
CF-31[1/2/3/4]
CF-31[6/7/8/9]
CF-33[A/B/C/L/M/N/V/W]
CF-33[D/E/P/Q]
CF-53[2/3/4/5/7]
CF-54[A/B/C]
CF-54[D/E/F]
CF-C2C

Fingerprint sensor mounted model

Finger Print


Update to Windows 10 May 2020 Update.

Desktop screen can't be shown automatically when you enable Single Sign-On of Fingerprint Authentication (EVE FA Standalone) and start PC with Fingerprint Authentication.

Key input or mouse click is needed to pass the lock screen and the sign-in screen, but in some case it needs Fingerprint Authentication again.

27 All models

System Protection


Update to Windows 10 May 2020 Update.

The settings of System Protection turned off automatically.

Start → Settings → System → About → Click System Info.
Click System Protection and confirm Protection Settings of C drive.
If Protection Settings of C drive is "Off", select C drive and click [Configure].
And select "Turn on system protection" and click [OK].

28 All models

Focus assist


Update to Windows 10 May 2020 Update.

When using application with full screen mode or connect external display and set mode to duplicate mode, notification will not be displayed even if execute [Fn] + [F9] (display Battery Level), or other operation to display notifications.

Open Focus assist settings (Start → Settings → System → Focus Assist) and change settings of Automatic rules.

29 All models

Disk Management


Update to Windows 10 May 2020 Update and Open Disk Managemrnt.

Drive letter may be added to recovery partition, and the drive can be seen by Explorer.
And warning of storage area may be shown.
If delete the data of the drive, it can not execute recovery.

It is restriction.
If drive letter is added to recovery partition, and if warning of storage area is shown, please don't delete the data of the drive.

30 CF-C2C
FZ-G1[J/K/L/M/N]
FZ-G1[P/Q/R/S/T]

Barcode reader mounted model

2D Barcode Key Emulator


Update to Windows 10 May 2020 Update and re-install the application.

After updating the OS to Windows 10 May 2020 Update, and re-install 2D Barcode Key Emulator, can't launch 2D Barcode Key Emulator.

Please update "2D Barcode Key Emulator" with the following page.

» 2D Barcode Key Emulator Update Program (V3.06L11A M00 (for Type-A))

31 All models

Bluetooth


Update to Windows 10 May 2020 Update.

When connecting bluetooth keyboard, if enter wrong PIN twice, the new PIN will be never displayed.

After connection operation repeatedly, "Enter the PIN for Bluetooth Keyboard." message and input field will be displayed.
Input arbitrary digits and click [Connect], and enter the same digits to your Bluetooth Keyboard, the connection will be done.

32 CF-20[A/B/C/D]
CF-20[E/F/G/H]
CF-33[A/B/C/L/M/N/V/W]
CF-33[D/E/P/Q]
CF-D1[N/Q]
CF-MX4E
CF-XZ6R
FZ-G1[J/K/L/M/N]
FZ-G1[P/Q/R/S/T]
FZ-G1[U/V/W]
FZ-M1D
FZ-M1ECD
FZ-M1[EAF/ECF]
FZ-M1F
FZ-M1G
FZ-M1J
FZ-Q2[F/G]
FZ-Y1[C/D]

Software Keyboard


Update to Windows 10 May 2020 Update, and windows signin password is set and the state is tablet.

Software Keyboard may not shown on sign in password input screen at resuming PC with tablet state.

Touch the text box of inputting password twice.

33 All models

Except for the following models.
CF-31[1/2/3/4]
CF-31[6/7/8/9]

Brightness of LCD


Update to Windows 10 May 2020 Update, and checking "Change brightness automatically when lighting changes".

There are cases where Brightness of LCD is only maximized or minimized with checking "Change brightness automatically when lighting changes".

It's restriction.
Uncheck "Change brightness automatically when lighting changes" of [Start] - [Settings] - [System] - [Display].

34 All models

Graphics settings


Connect external HDMI / VGA monitors.

Connect external HDMI / VGA monitors, Settings application may end when switched Multiple displays in Settings application.

If Settings application end, open Setting application again and switch the display destination of multiple display.
For keyboard-equipped models, you can also switch using Fn + F3.

35 All models

Except for the following models.
CF-31[6/7/8/9]
CF-LV8R
CF-SV8R
CF-MX4E
CF-SX4E
CF-53[2/3/4/5/7]
CF-C2C
FZ-55[A/B/C]

Only for models that installed Panasonic PC Camera Utility for Microsoft Store version Ver.1.0.2001.0 or older version.

Panasonic PC Camera Utility


Update to Windows 10 May 2020 Update.

1)The preview may not be displayed correctly when rotating the screen.

2)Flash photography time may be long.

Install newest version at Microsoft Store.

36 CF-20[A/B/C/D]
CF-33[A/B/C/L/M/N/V/W]
CF-33[D/E/P/Q]
CF-54[D/E/F]
CF-D1[N/Q]
CF-LX6[T/Y]
CF-SZ6R
CF-XZ6R
FZ-G1[P/Q/R/S/T]
FZ-M1D
FZ-M1ECD
FZ-M1[EAF/ECF]
FZ-M1F
FZ-Q2[F/G]

Video Playback


Playback a movie file using "Movies & TV" app.

When playback a movie file using "Movies & TV" app, there is a case to be corrupt the playback image.

Please use Windows Media Player to play such movies.

  1. Right click the movie file.
  2. Select "Open with" → "Windows Media Player".
37 All models

Except for the following models.
CF-53[2/3/4/5/7]
CF-C2C

Power Options


Update to Windows 10 May 2020 Update.

Unnecessary setting item (Intel® Dynamic Platform and Thermal Framework Settings or Intel® Dynamic Tuning Settings) is displayed at "Change advanced power settings" of Power Options.

If this setting is displayed, there is no problem. However, please do not change this setting. This setting can be hidden by the following procedure.

  1. If you have changed Intel® Dynamic Platform and Thermal Framework Settings or Intel® Dynamic Tuning Settings, please execute the following procedure to all power plans.
    Otherwise skip to 2.
    Right click battery icon on task bar → Power Options → Change plan settings → Change advanced power settings → Click [Restore plan defaults] button → Click [Yes] button → Click [OK] button.
  2. Launch File Explorer → PC → Windows (C:) → util → drivers → dptf (Depending on the model, it will be dptf_rs5 or chtpack instead of dptf.)
  3. Double click pplan_dptf (if file name extension is displayed, pplan_dptf.bat)"
38 All models

Intel® Graphics Control Panel


Launch Intel® Graphics Control Panel.

"Download the latest Intel® Graphics Driver" link will be shown at Support page of Options and Support.

Drivers downloaded from this link are not validated by us.
Therefore, please don't use these drivers.
And please use drivers downloaded from our support page.

39 CF-LV8R
CF-LX6[T/Y]
CF-MX4E
CF-SV8R
CF-SX4E
CF-SZ6R

Optical drive mounted model only.


FZ-55[A/B/C]

Only when the optical drive option is installed.

PowerDVD14


Operate PowerDVD.

PowerDVD can not be operated.

Please do not change the display destination or connect / disconnect the external display during DVD playback.
And Please do not operate PowerDVD with the keyboard (please use the mouse or the touchpad).
If this phenomenon occurs, right click program icon on task bar, and select "Close window" to close the application, and re-launch application.
During full screen playback, it is possible to display the taskbar by pressing the Windows key on the keyboard. At this time, the mouse cursor may not be displayed in the area where the image of PowerDVD is displayed, so it is necessary to move the mouse cursor to the area where the taskbar or start menu is displayed.

40 CF-20[A/B/C/D]
CF-20[E/F/G/H]

Barcode power management setting tool


Update to Windows 10 May 2020 Update.

Energy consumption of a barcode reader increases.

If the PC has a barcode reader and C:\util\drivers\bcrpm folder exists, reset the registry settings according to the following procedure.
If the folder does not exist, the registry settings are not required for the PC.

[Reset the registry settings]
  1. Launch Explorer and open "C:\util\drivers\bcrpm" folder.
  2. Right-click the setting tool "Pinstall.bat" and select "Run as administrator".
    If "User Account Control" or "Are you sure you want to continue?" pop-up is shown, click "Yes" button to proceed.
41 CF-LV8R
CF-SV8R

SD Card


Insert a UHS-II card.

It may occur when a UHS-II card is inserted in the PC, transfer speed decreases.

Reset the registry settings according to the following procedure.

[Reset the registry settings]
  1. Launch Explorer and open "c:\util\drivers\sd_o2" folder.
  2. Double-click "storeport_power_wait_time_500ms.reg".
    If "User Account Control" or "Are you sure you want to continue?" pop-up is shown, click "Yes" button.
  3. Restart your PC.
42 CF-20[A/B/C/D]
CF-20[E/F/G/H]
CF-33[A/B/C/L/M/N/V/W]
CF-33[D/E/P/Q]
CF-XZ6R

Removing the docking device


Update to Windows 10 May 2020 Update.

When trying to remove the docking device by using "Safely Remove Hardware" function, a message window may appear to inform that the removal may not be possible.

Please execute Undocking Notification Disable Utility with the following page.

ยป Undocking Notification Disable Utility

43 CF-31[6/7/8/9]
CF-54[A/B/C]
CF-54[D/E/F]
CF-LV8R
CF-LX6[T/Y]
CF-SV8R
CF-SZ6R

Optical drive mounted model only.

Intel® Rapid Storage Technology


Check if the optical drive is recognized.

Optical drive of some models may not be recognized.

For the models with optical drive, reset the registry settings according to the following procedure.

  1. Launch Explorer and open "c:\util\drivers\rst" folder.
  2. Doble-click all registry setting files (Controller0Phy0ANEnable.reg, Controller0Phy1ANEnable.reg, Controller0Phy0ANEnable_AC.reg, Controller0Phy1ANEnable_AC.reg).
  3. If "User Account Control" or "Are you sure you want to continue?" pop-up is shown, click "Yes" button to proceed.
  4. Depending on the model, there is a case that all registry setting files or some registry setting files do not exist in that folder.
  5. For the non-existent registry setting files, you do not need to re-set.
  6. Restart your PC.
44 FZ-G1[U/V/W]
FZ-M1G

Camera


Launch camera application.

Camera flash and light doesn't light.

This phenomenon will be fixed by Windows Update.

* Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the US and/or other countries.

* Other company names, product names or other names noted in this page are registered trademarks or trademarks of the respective companies.

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