Windows 11 (21H2)
Upgrade Support Information

Release Date:October 12, 2021
Updated:January 25, 2022

This page provides evaluation information for upgrading your Panasonic PCs from Windows 10 to "Windows 11 (version 21H2)".

As for detailed, we will update the Support Web page sequentially.
Please note that contents are subject to change without notice.

About Windows 11

The "Windows 11" program was released by Microsoft.
If you want to upgrade to Windows 11, please check the contents of this page.

             

Notice for some models having wireless WAN


Target Model : FZ-55[A/B/C] (mk1) series
※with Sierra Wireless WAN module (EM7430, EM7455, EM7511) only

Some devices may not work for about 1 minute when resuming from hibernation or after starting up the PC.
Therefore, please do not update the corresponding models to Windows 11.

We are planning to provide a countermeasure module at a later date, so please do not update the corresponding model to Windows 11 until then, and use it as Windows 10.
(We plan to provide the module around March 2022.)

Upgrade from "Windows 10 Pre-installed" PC

Introduction

Please install a new OS at customers’ own risk.
Even if a model is eligible for the upgrade, some of the functions or software may not be able to use after the upgrade. Before installing the new OS, please check operating environments of your computers, examine sufficient information.

For Panasonic PCs, the supported OS is below.

  • Preinstalled at the factory.
  • Installed using a recovery function or a recovery disk.

The upgrade information that we will release in the future is not a recommendation or guarantee to upgrade to the new OS, nor does it mean that we will support the new OS.
The upgrade information is to disclose the information, procedures, etc. found in our evaluation for the target model, and we will only provide the information on this Web page.

Please refer to "Applicable Models" below for the models that can be upgraded to Windows 11.

The OS that can be upgraded to Windows 11 is "Windows 10".

Requests before upgrading to Windows 11
When upgrading to Windows 11, please prepare and confirm the reinstallation environment (recovery disk, etc.) for the model you are using before starting the work.

If you have not created a recovery disk, be sure to do so before performing the upgrade.
After upgrading, you may not be able to create a recovery disk or perform hard disk recovery.
For instructions on how to create a recovery disk, please refer to the "User's Manual" that comes with the product.

Precautions

Please be sure to back up your important data beforehand.
We will not compensate for any environmental damage or data loss that may occur to your equipment due to the Windows 11 upgrade.

Product List

CF-33 [G/J/K/R/S/X/1/2/3] (mk2)

CF-LV8 [R/S] (mk1)

CF-SV1R (mk2 Asia-model)

CF-SV8R (mk2 Asia-model)

FZ-55 [A/B/C] (mk1)

FZ-55 [D/E/F] (mk2)

FZ-G2 [A/B/C/D] (mk1)

Support Evaluation Information

Model

Select model to check important matters and restrictions following the Windows 11 (21H2) Update.

Important Matters

No.1 Display

After resume from sleep, when opening Edge, the screen display may be severely disturbed.

Target Models

CF-SV1R

FZ-55 [D/E/F]

Compatibility

It can be improved by either Method-1 or Method-2 below.

  • Method-1
    Please install the following module to update your video driver.
    Intel® Video Driver Update Program
  • Method-2
    • Right-click the Edge icon on the taskbar.
    • Right-click "Microsoft Edge" on the displayed menu.
    • Select "Properties".
    • Select "Compatibility" tab.
    • Check "Run this program in compatibility mode for:" in Compatibility mode.
    • Select "Windows 8" from the pull-down menu.
    • Click "OK" button.

No.2 Operation after starting the PC

Some devices may not work for about 1 minute when resuming from hibernation or after starting up the PC.

Target Models

CF-33 [G/J/K/R/S/X/1/2/3]

CF-SV1R

FZ-55 [D/E/F]

FZ-G2 [A/B/C/D]

* with Sierra Wireless WAN module (EM7430, EM7455, EM7511) only

Compatibility

This phenomenon is suppressed by installing the following module.

DevUp Service 3 installation program

Restrictions

No.1 WWAN

PIN lock cannot be unlocked after resuming from hibernation when using eSIM.

Target Models

CF-33 [G/J/K/R/S/X/1/2/3]

CF-SV1R

FZ-55 [D/E/F]

FZ-G2 [A/B/C/D]

* eSIM equipped model only

Compatibility

If the symptom occurs, please restart the PC and then enter the PIN again.

No.2 Thunderbolt display

When connecting to a Thunderbolt display, the Thunderbolt display does not display when switching the display destination or returning from the power saving state.

Target Models

CF-SV1R

FZ-55 [D/E/F]

Compatibility

If the symptom occurs, right-click on an empty area of the desktop, open "Display Settings", select the Thunderbolt display, and select "Extend these displays" from the pull-down menu to expand the display on the Thunderbolt display.

No.3 Bluetooth

After sending or receiving a file via Bluetooth, if you put the PC to sleep and then resume it, some applications will quit.

Target Models

CF-33 [G/J/K/R/S/X/1/2/3]

CF-LV8 [R/S]

CF-SV1R

CF-SV8R

FZ-55 [A/B/C]

FZ-55 [D/E/F]

FZ-G2 [A/B/C/D]

Compatibility

Please restart your PC after sending or receiving a file via Bluetooth.

No.4 Application

In some applications, changing the display resolution or magnification while displaying application window may cause the corruption of the display of the window of the application.

Target Models

CF-33 [G/J/K/R/S/X/1/2/3]

CF-LV8 [R/S]

CF-SV1R

CF-SV8R

FZ-55 [A/B/C]

FZ-55 [D/E/F]

FZ-G2 [A/B/C/D]

Compatibility

If the symptom occurs, close the application and start it again.

No.5 Panasonic PC settings utility

If you change the display mode or resolution in the Panasonic PC Setting Utility or the menu displayed by pressing the [Fn] key + [F8] key with an external display connected, an error message may be displayed and you may not be able to change them.

Target Models

CF-SV1R

Compatibility

Please install the following module to update your video driver.
Intel® Video Driver Update Program
This will improve the phenomenon that the display mode cannot be selected from the PC setting utility and [Fn] key + [F8] key menu.
But the phenomenon that the resolution cannot be changed from these tools will continue to occur.
This is restriction at this time.

No.6 PC Information Viewer

The OS version shown in Setup tab in PC Information Viewer is Windows 10 even after Windows 11 Upgrade.

Target Models

CF-33 [G/J/K/R/S/X/1/2/3]

CF-LV8 [R/S]

CF-SV1R

CF-SV8R

FZ-55 [A/B/C]

FZ-55 [D/E/F]

FZ-G2 [A/B/C/D]

Compatibility

It is restriction.
Even after upgrade to Windows 11, the OS version in Setup tab in PC Information Viewer remains to be Windows 10.
To verify the OS version is Windows 11, please confirm the number in parentheses on the same row of the OS version is 10.0.22000.0 or greater.

No.7 Device Power Monitor Utility

"Device Power Monitor Utility" doesn't work.

Target Models

CF-SV1R

Compatibility

Please install the following module to update to latest "Device Power Monitor Utility" V1.01L13 M00(1.1.1300.0) or later.
Device Power Monitor Utility

* Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the US and/or other countries.

* Other company names, product names or other names noted in this page are registered trademarks or trademarks of the respective companies.

Resources

For more information about the Windows updates, please visit the Microsoft support site.