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Windows 10 Fall Creators Update
Update from "Windows 10 upgraded from Windows 8.1 / Windows 7" PC

Release Date: November 14, 2017 

All Windows 10 already been "Windows 10 Creators Update" PCs listed below are tested for "Windows 10 Fall Creators Update" and accept the update.
There are some important matters and restrictions.

This is upgrade support information for "Windows 10 Fall Creatoers Update" from the PC that already has been "Windows 10 Creatoers Update" upgraded with the Windows 7 / 8.1 pre-installed models.
As for detailed, we will update the Support Web page sequentially.

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Product List for Windows 10 Updating

The target models for Windows 10 Fall Creators Update are listed below.

[Model selection]

  • TOUGHBOOK Series:
    CF-19Z (mk8), CF-31 [1/2/3/4] (mk5), CF-53 [2/3/4/7] (mk4), CF-54 [A/B/C] (mk1), CF-AX3E (mk2),
    CF-C2C (mk2), CF-H2[P/Q/R/S] (mk3), CF-LX3 [E/J] (mk2 / mk3), CF-MX4E (mk1),
    CF-SX4E (mk1 Asia model)
  • TOUGHPAD Series:
    FZ-G1 [A/F/J/K/L] (mk1 / mk2 / mk3), FZ-M1 [A/C] (mk1), FZ-Q1 [A/C] (mk1), UT-MB5 (mk1),
    UT-MA6 (mk1), FZ-Y1[C/D] (mk2)

* eg. please read "CF-20 [A/B/C/D]" as the "CF-20A, CF-20B, CF-20C and CF-20D series".

Product models other than the above list is the Windows 10 Upgrade excluded.
Evaluation information, and does not support, such as Windows 10 compatible drivers.
Please use as it is without updating.

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Support Evaluation Information (Important Matters and Restrictions)

All listed below are evaluation information of a PC that has already been upgraded to "Windows 10 Creators Update" from Windows 8.1 / 7 pre-installed model.

Important Matters

No. Target Model Target OS Target Operation Compatibility
1 All Models Upgrade from Windows 8.1 / Windows 7

Update to Windows 10 November Update

For upgrade from Windows 8.1 / Windows 7 to Windows 10,
That "Important Matters" is also a target.

Please refer URL:
http://pc-dl.panasonic.co.jp/itn/support/win10ug_confirmation.html#topic01

2 CF-53 [2/3/4/7]
CF-AX3E
CF-C2C
CF-LX3 [E/J]
FZ-G1F
FZ-M1C
FZ-Q1C
Already been Windows 10 Creators Update

Video(GFX) Driver


Use Miracast connection.

If Video(GFX) Driver's version is older than 20.19.15.4463, there is a case that PC hangs when using Miracast connection after resuming from sleep.

Please update Video(GFX) Driver, download the following modules.

» http://pc-dl.panasonic.co.jp/dl/docs/074951

3 CF-19Z
CF-31 [1/2/3/4]
CF-53 [2/3/4/7]
CF-54 [A/B/C]
CF-AX3E
CF-C2C
CF-LX3 [E/J]
CF-MX4E
CF-SX4E

with Synaptics fingerprint sensor device
Already been Windows 10 Creators Update

EVE FA Standalone for Panasonic


Using the Microsoft Account.

Unable to authenticate fingerprint for Microsoft account.

Please update EVE FA Standalone for Panasonic, download the following modules.

» http://pc-dl.panasonic.co.jp/dl/docs/074950

4 CF-53 [2/3/4/7]
CF-54 [A/B/C]
CF-AX3E
CF-C2C
CF-LX3 [E/J]
CF-MX4E
CF-SX4E
Already been Windows 10 Creators Update

Synaptics Touchpad Driver


Older version drivers (16.x, 18.x) used.

In case finger touches pad-edges accidentally, that happens Cortana search windows may appear.

Please update Synaptics Touchpad Driver, download the following modules.

» http://pc-dl.panasonic.co.jp/dl/docs/074931

5 All Models Already been Windows 10 Creators Update

Wireless LAN


Change Enable / Disable of 802.11a.

It cannot change Enable / Disable of 802.11a, create profile of 802.1x(EAP-FAST/EAP-LEAP).
And/Or it doesn't change quickly when use Wireless Switch Utility.

When update to the Windows 10 Fall Creators Update, the related files are deleted.

[Modification procedure]

  1. Open [Apps & features].
  2. Select "Intel® PROSet/Wireless Software".
  3. Click "Modify".
  4. Click "Repair".
6 CF-H2 [P/Q/R/S] Already been Windows 10 Creators Update

Panasonic Dashboard


Operate for "touch input" and "digitizer pen".

"Panasonic Dashboard" cannot change the "Enable" / "Disable" of "Touch input" and "Digitizer pen".
And "Panasonic Dashboard" cannot display their correct status.

[How to set the "Enable" / "Disable" of "Digitizer pen"]

  1. Open the "Device Manager".
  2. Click the [HID-compliant pen] of [Human Interface Device].
  3. Click [Enable]/[Disable] button of [Driver] tab of [HID-compliant pen Properties].

[How to change "Enable"/"Disable" of "Touch input"]

  1. Open the "Device Manager".
  2. Click the [HID-compliant touch screen] of [Human Interface Device].
  3. Click [Enable]/[Disable] button of [Driver] tab of [HID-compliant touch screen Properties].
7 CF-19Z
CF-31 [1/2/3/4]
CF-53 [2/3/4/7]
CF-54 [A/B/C]
CF-C2C
CF-H2 [P/Q/R/S]
FZ-G1 [A/F/J/K/L]
FZ-M1 [A/C]
FZ-Q1 [A/C]

with EM7355(US)
/MC7355(US) model only
Already been Windows 10 Creators Update

Wireless WAN Driver


Connect to Verizon network.

Can not connect to Verizon network.

Please update the Wireless WAN Driver, download the following modules.

» http://pc-dl.panasonic.co.jp/dl/docs/074932

8 CF-LX3 [E/J] Already been Windows 10 Creators Update

Touchscreen


Disable touchscreen.

There is a case that PC can't disable touchscreen.

It is restriction.

9 FZ-G1 [A/F/J/K/L] Already been Windows 10 Creators Update

Touchscreen


Change touchscreen mode.

There is a case that PC can't change touchscreen mode.

It is restriction.

10 All Models Already been Windows 10 Creators Update

BitLocker


Turn on BitLocker for Operating system drive.

NumLock may be automatically turned to ON on BitLocker PIN input screen.

[Applicable when BitLocker is enabled]

NumLock may be automatically turned to ON on BitLocker PIN input screen.

Please confirm NumLock status and change it if necessary before entering PIN.

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Restrictions

No. Target Model Target OS Target Operation Compatibility
1 All Models Upgrade from Windows 8.1 / Windows 7

Update to Windows 10 November Update

For upgrade from Windows 8.1 / Windows 7 to Windows 10,
That "Restrictions" is also a target.

Please refer URL:
http://pc-dl.panasonic.co.jp/itn/support/win10ug_confirmation.html#topic02

2 CF-31 [1/2/3/4]
CF-53 [2/3/4/7]
CF-54 [A/B/C]
CF-AX3E
CF-C2C
CF-LX3 [E/J]
CF-MX4E
CF-SX4E
FZ-G1 [A/F/J/K/L]
FZ-Y1[C/D]

with Intel® LAN device
Already been Windows 10 Creators Update

Intel® LAN driver

Update to Windows 10 Fall Creators Update.

Some settings disappear from Advanced tab at device manager.

Please update Intel® LAN driver, download the following modules.
» http://pc-dl.panasonic.co.jp/dl/docs/074949

3 CF-MX4E Already been Windows 10 Creators Update

Realtek Sound driver

Update to Windows 10 Fall Creators Update.

The volume of quieter sound becomes low.

After updating to Windows 10 Fall Creators Update, Loudness Equalization changes from "enabled(=factory default setting)" to "disabled" at Speakers Properties.

Change Loudness Equalization from "disabled" to "enabled(=factory default setting)" at Speakers Properties.

[Modification procedure]

  1. Right-click speaker icon on the task tray and click [Playback devices].
  2. Double-click [Speakers].
  3. Click [Enhancements].
  4. Put checkmark on [Loudness Equalization] and click [OK].
  5. Click [OK] to close [Sound] window.
4 FZ-G1[J/K/L] Already been Windows 10 Creators Update

Apps & features

Update to Windows 10 Fall Creators Update.

Cannot click "Uninstall" button for specific applications at "Apps & features".

  • System Interface Manager
  • Wireless Toolbox
  • Btup Service
  • Devup Service
  • Wireless Helper Service
  • Wireless Switch Utility
  • Device Control Utility
  • Keyboard Base LAN Setting Utility

When update to the Windows 10 Fall Creators Update, The driver (that is work with those applications) is re-installed. Then settings to display those applications on the list has been rewritten.

Please do not uninstall those applications.

5 CF-LX3 [E/J]
CF-MX4E
CF-C2C

PC on which the HOLD mode setting utility is installed.
Already been Windows 10 Creators Update

HOLD Button and HOLD Key

Update to Windows 10 Fall Creators Update.

The toast notification is not displayed when HOLD mode is enabled.


Please add the checkmark to "Show notification when HOLD mode isenabled" to display a notification screen when HOLD mode is enabled.

6 CF-31 [1/2/3/4]
CF-53 [2/3/4/7]
CF-54 [A/B/C]
CF-AX3E
CF-H2[P/Q/R/S]
CF-MX4E

with option 2nd battery
Already been Windows 10 Creators Update

Battery Numbers


Click the battery icon in the notification area.

Battery numbers which are displayed when clicking the battery icon in the notification area are incorrectly displayed one smaller.

It is restriction as of November 2017.
Please wait the "Windows Update" support from Microsoft.

7 CF-19Z
CF-31 [1/2/3/4]
CF-53 [2/3/4/7]
CF-54 [A/B/C]
CF-AX3E
CF-C2C
CF-LX3 [E/J]
CF-MX4E
CF-SX4E
FZ-G1 [A/F/J/K/L]
FZ-M1 [A/C]
FZ-Q1 [A/C]
FZ-Y1[C/D]
UT-MA6
UT-MB5
Already been Windows 10 Creators Update

Dashboard for Panasonic PC


Click [Change Settings] of [Resolution] tile on [System] Page.

If click [Change Settings] of [Resolution] tile on [System] Page, [Customize your display] of settings is opened.

Please click "Advanced display settings" on [Customize your display] .

8

CF-31 [1/2/3/4]
CF-53 [2/3/4/7]
CF-54 [A/B/C]
CF-C2C
CF-MX4E
CF-SX4E
FZ-G1 [J/K/L]

A PC that fit the following states

- Wireless Switch Utility and HID Driver installed

- Upgraded from Windows 7 to Windows 10

Already been Windows 10 Creators Update

Bluetooth

Turning off WIRELESS Switch.

Bluetooth keeps OFF after turning on WIRELESS Switch.

The following phenomenon occurs.

  • Bluetooth keeps OFF after turning on WIRELESS Switch.
  • Bluetooth disappears from "Settings" → "Devices" and "Settings" → "Network & Internet" → "Airplane mode".
    "Wireless Switch Utility" and Control of OS are not linked.

Bluetooth keeps OFF and disappears from "Settings".

  1. Check that WIRELESS Switch is ON.
  2. Sleep/Resume or Restart.

How to fix this issue.

But there are other limitations.

[Change procedure]

- Uninstall "Wireless Switch for Panasonic PC"

Device Manager(Devices by type)

Human Interface Devices

"Wireless Switch for Panasonic PC" → right click selecting "Uninstall"

(Check "Delete the driver software for this device.")

Limitations

  • "Wireless Switch Utility" and Control of OS are not linked.
  • "unknown device"(ACPI\MAT0028) appears in device manager.

9

CF-H2[P/Q/R/S]
FZ-G1 [A/F/J/K/L]
FZ-M1 [A/C]
FZ-Q1 [A/C]

A PC that fit the following states

- Wireless Switch Utility installed

- Equipped with WWAN device, and without Wireless Switch

- Upgraded from Windows 7 to Windows 10

Already been Windows 10 Creators Update

Wireless WAN Driver


Turn off Wireless WAN by using Wireless Switch Utility.

When WWAN is set to off, WWAN is turned on after sleep/resuming, restarting PC.

Please turn on/off WWAN by using OS Network Settings, without using Wireless Switch Utility.

[OS Network Settings]

[Start] → [Settings] → [Network & Internet] → [Airplane Mode] → [Cellular]

10 CF-19Z
CF-31 [1/2/3/4]
CF-53 [2/3/4/7]
CF-54 [A/B/C]
CF-AX3E
CF-C2C
CF-H2[P/Q/R/S]
CF-LX3 [E/J]
CF-MX4E
CF-SX4E
FZ-G1 [A/F/J/K/L]
FZ-M1 [A/C]
FZ-Q1 [A/C]

with WWAN device
Already been Windows 10 Creators Update

Wireless WAN Driver


WWAN may be automatically connected.

WWAN may be automatically connected when "Let Windows manage this connection" on VAN UI (View Available Networks UI) is checked off.

Turn off Cellular when WWAN connection is not used.

11 All Models Already been Windows 10 Creators Update

Intel® Bluetooth Driver


Switch off Bluetooth when Bluetooth PAN connection is activating.

BSOD occurs when Bluetooth PAN connection is activating and then Bluetooth is switched off.

Keep Bluetooth ON when Bluetooth PAN connection is activating.

12 All Models Already been Windows 10 Creators Update

Applications made by Panasonic


Update to Windows 10 Fall Creators Update.

After executing "Reset this PC", applications made by Panasonic may not be able to be started.

After executing "Reset this PC", please connect to the Internet once.

13 CF-54 [A/B/C]
FZ-G1 [A/F/J/K/L]
FZ-M1 [A/C]
FZ-Q1 [A/C]
FZ-Y1[C/D]
UT-MA6
UT-MB5
Already been Windows 10 Creators Update

DisplayLink
(Graphics Driver)


Connect an external monitor to DisplayLink port.

If you connect an external monitor to HDMI / DisplayPort / VGA port(*1) on peripheral devices(cradle, keyboard base, etc.) and set display mode to "Second screen only", applications using OpenGL may not be displayed properly.
*1 except for FZ-Y1[C/D] series

Please switch display mode to "Duplicate" or "Extend".

14

CF-19Z
CF-31 [1/2/3/4]
CF-53 [2/3/4/7]
CF-54 [A/B/C]
CF-AX3E
CF-C2C
CF-H2[P/Q/R/S]
CF-LX3 [E/J]
CF-MX4E
CF-SX4E
FZ-G1 [A/F/J/K/L]
FZ-M1C
FZ-Q1C
FZ-Y1[C/D]
UT-MA6

A PC that fit the following states

- Upgraded from Windows 7 to Windows 10

Already been Windows 10 Creators Update

PC Information Viewer


Update to Windows 10 Fall Creators Update.

If upgraded from Windows7, state of Recovery Disc shows "Unknown" in PC Information Viewer.

Because Initialize method of storage is changed, It is restriction of Windows 10 upgraded from Windows 7.

15 All models Already been Windows 10 Creators Update

Battery Recalibration


Perform Battery Recalibration

When perform Battery Recalibration while Windows operations are running, the system may change into hibernation mode.

When execute battery recalibration, please select "Perform Battery Recalibration after shutting down windows" mode.

* Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the US and/or other countries.

* Other company names, product names or other names noted in this page are registered trademarks or trademarks of the respective companies.

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About previous Windows 10 support information