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Windows 10 April 2018 Update (Version 1803)
Update from "Windows 10 upgraded from Windows 8.1 / Windows 7" PC

Release Date: June 19, 2018 

All Windows 10 already been "Windows 10 Fall Creators Update" PCs listed below are tested for "Windows 10 April 2018 Update" and accept the update.
There are some important matters and restrictions.

This is upgrade support information for "Windows 10 April 2018 Update" from the PC that already has been "Windows 10 Fall Creatoers Update" upgraded with the Windows 7 / 8.1 pre-installed models.
As for detailed, we will update the Support Web page sequentially.

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Product List for Windows 10 Updating

The target models for Windows 10 April 2018 Update are listed below.

[Model selection]

  • TOUGHBOOK Series:
    CF-19Z (mk8), CF-31 [1/2/3/4] (mk5), CF-53 [2/3/4/7] (mk4), CF-54 [A/B/C] (mk1), CF-AX3E (mk2),
    CF-C2C (mk2), CF-H2[P/Q/R/S] (mk3), CF-LX3 [E/J] (mk2 / mk3), CF-MX4E (mk1),
    CF-SX4E (mk1 Asia model)
  • TOUGHPAD Series:
    FZ-G1 [A/F/J/K/L] (mk1 / mk2 / mk3), FZ-M1 [A/C] (mk1), FZ-Q1 [A/C] (mk1), UT-MB5 (mk1),
    UT-MA6 (mk1), FZ-Y1[C/D] (mk2)

* eg. please read "CF-31[1/2/3/4]" as the "CF-311, CF-312, CF-313 and CF-314 series".

Product models other than the above list is the Windows 10 Upgrade excluded.
Evaluation information, and does not support, such as Windows 10 compatible drivers.
Please use as it is without updating.

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Support Evaluation Information (Important Matters and Restrictions)

All listed below are evaluation information of a PC that has already been upgraded to "Windows 10 Fall Creators Update" from Windows 8.1 / 7 pre-installed model.

Important Matters

No. Target Model Target Operation Compatibility
1 All Models

Upgrade from Windows 8.1 / Windows 7

Update to Windows 10 November Update

For upgrade from Windows 8.1 / Windows 7 to Windows 10,
That "Important Matters" is also a target.

Please refer URL:
https://pc-dl.panasonic.co.jp/itn/support/win10ug_confirmation.html#topic01

2 CF-53[2/3/4/7]
CF-AX3E
CF-C2C
CF-LX3[E/J]
FZ-G1F
FZ-M1C
FZ-Q1C

Video(GFX) Driver


Use Miracast connection.

If Video(GFX) Driver's version is older than 20.19.15.4463, there is a case that PC hangs when using Miracast connection after resuming from sleep.

Please update Video(GFX) Driver, download the following modules.

» https://pc-dl.panasonic.co.jp/dl/docs/074951

3 CF-19Z
CF-31[1/2/3/4]
CF-53[2/3/4/7]
CF-54[A/B/C]
CF-AX3E
CF-C2C
CF-LX3[E/J]
CF-MX4E
CF-SX4E

Fingerprint sensor mounted model

EVE FA Standalone for Panasonic


Using the Microsoft Account.

Unable to authenticate fingerprint for Microsoft account.

Please update EVE FA Standalone for Panasonic, download the following modules.

» https://pc-dl.panasonic.co.jp/dl/docs/074950

4 CF-53[2/3/4/7]
CF-54[A/B/C]
CF-AX3E
CF-C2C
CF-LX3[E/J]
CF-MX4E
CF-SX4E

Synaptics Touchpad Driver


Older version drivers (16.x, 18.x) used.

In case finger touches pad-edges accidentally, that happens Cortana search windows may appear.

Please update Synaptics Touchpad Driver, download the following modules.

» https://pc-dl.panasonic.co.jp/dl/docs/074931

5 All Models

Wireless LAN


Change Enable / Disable of 802.11a.

It cannot change Enable / Disable of 802.11a, create profile of 802.1x(EAP-FAST/EAP-LEAP).
And/Or it doesn't change quickly when use Wireless Switch Utility.

When update to the Windows 10 April 2018 Update, the related files are deleted.

[Modification procedure]

  1. Open [Apps & features].
  2. Select "Intel® PROSet/Wireless Software".
  3. Click "Modify".
  4. Click "Repair".
6 CF-H2 [P/Q/R/S]

Panasonic Dashboard


Operate for "touch input" and "digitizer pen".

"Panasonic Dashboard" cannot change the "Enable" / "Disable" of "Touch input" and "Digitizer pen".
And "Panasonic Dashboard" cannot display their correct status.

[How to set the "Enable" / "Disable" of "Digitizer pen"]

  1. Open the "Device Manager".
  2. Click the [HID-compliant pen] of [Human Interface Device].
  3. Click [Enable]/[Disable] button of [Driver] tab of [HID-compliant pen Properties].

[How to change "Enable"/"Disable" of "Touch input"]

  1. Open the "Device Manager".
  2. Click the [HID-compliant touch screen] of [Human Interface Device].
  3. Click [Enable]/[Disable] button of [Driver] tab of [HID-compliant touch screen Properties].
7 CF-19Z
CF-31[1/2/3/4]
CF-53[2/3/4/7]
CF-54[A/B/C]
CF-C2C
CF-H2[P/Q/R/S]
FZ-G1[A/F/J/K/L]
FZ-M1[A/C]
FZ-Q1[A/C]

EM7355(US)
/MC7355(US) mounted model only

Wireless WAN Driver


Connect to Verizon network.

Can not connect to Verizon network.

Please update the Wireless WAN Driver, download the following modules.

» https://pc-dl.panasonic.co.jp/dl/docs/074932

8 CF-LX3[E/J]

Touchscreen


Disable touchscreen.

There is a case that PC can't disable touchscreen.

It is restriction.

9 FZ-G1[A/F/J/K/L]

Touchscreen


Change touchscreen mode.

There is a case that PC can't change touchscreen mode.

It is restriction.

10 All Models

BitLocker


Turn on BitLocker for Operating system drive.

NumLock may be automatically turned to ON on BitLocker PIN input screen.

[Applicable when BitLocker is enabled]

NumLock may be automatically turned to ON on BitLocker PIN input screen.

Please confirm NumLock status and change it if necessary before entering PIN.

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Restrictions

No. Target Model Target Operation Compatibility
1 All Models

Upgrade from Windows 8.1 / Windows 7

Update to Windows 10 November Update

For upgrade from Windows 8.1 / Windows 7 to Windows 10,
That "Restrictions" is also a target.

Please refer URL:
https://pc-dl.panasonic.co.jp/itn/support/win10ug_confirmation.html#topic02

2 CF-MX4E

Realtek Sound driver

Update to Windows 10 April 2018 Update.

The volume of quieter sound becomes low.

After updating to Windows 10 April 2018 Update, Loudness Equalization changes from "enabled(=factory default setting)" to "disabled" at Speakers Properties.

Change Loudness Equalization from "disabled" to "enabled(=factory default setting)" at Speakers Properties.

[Modification procedure]

  1. Right-click speaker icon on the task tray and click [Playback devices].
  2. Double-click [Speakers].
  3. Click [Enhancements].
  4. Put checkmark on [Loudness Equalization] and click [OK].
  5. Click [OK] to close [Sound] window.
3 FZ-G1[J/K/L]

Apps & features

Update to Windows 10 April 2018 Update.

Cannot click "Uninstall" button for specific applications at "Apps & features".

  • System Interface Manager
  • Wireless Toolbox
  • Btup Service
  • Devup Service
  • Wireless Helper Service
  • Wireless Switch Utility
  • Device Control Utility
  • Keyboard Base LAN Setting Utility

When update to the Windows 10 April 2018 Update, The driver (that is work with those applications) is re-installed. Then settings to display those applications on the list has been rewritten.

Please do not uninstall those applications.

4 CF-LX3[E/J]
CF-MX4E
CF-C2C

PC on which the HOLD mode setting utility is installed.

HOLD Button and HOLD Key

Update to Windows 10 April 2018 Update.

The toast notification is not displayed when HOLD mode is enabled.


Please add the checkmark to "Show notification when HOLD mode isenabled" to display a notification screen when HOLD mode is enabled.

5

CF-31 [1/2/3/4]
CF-53[2/3/4/7]
CF-54[A/B/C]
CF-C2C
CF-MX4E
CF-SX4E
FZ-G1[J/K/L]

A PC that fit the following states

- Wireless Switch Utility and HID Driver installed

- Upgraded from Windows 7 to Windows 10

Bluetooth

Turning off WIRELESS Switch.

Bluetooth keeps OFF after turning on WIRELESS Switch.

The following phenomenon occurs.

  • Bluetooth keeps OFF after turning on WIRELESS Switch.
  • Bluetooth disappears from "Settings" → "Devices" and "Settings" → "Network & Internet" → "Airplane mode".
    "Wireless Switch Utility" and Control of OS are not linked.

Bluetooth keeps OFF and disappears from "Settings".

  1. Check that WIRELESS Switch is ON.
  2. Sleep/Resume or Restart.

How to fix this issue.

But there are other limitations.

[Change procedure]

- Uninstall "Wireless Switch for Panasonic PC"

Device Manager(Devices by type)

Human Interface Devices

"Wireless Switch for Panasonic PC" → right click selecting "Uninstall"

(Check "Delete the driver software for this device.")

Limitations

  • "Wireless Switch Utility" and Control of OS are not linked.
  • "unknown device"(ACPI\MAT0028) appears in device manager.

6 All models

Bluetooth

Connecting bluetooth keyboard.

When connecting bluetooth keyboard, if enter wrong PIN twice, the new PIN will be never displayed.

After connection operation repeatedly, "Enter the PIN for Bluetooth Keyboard." message and input field will be displayed.
Input arbitrary digits and click [Connect], and enter the same digits to your Bluetooth Keyboard, the connection will be done.

7 All models

Bluetooth

Re-connect Bluetooth device after resume from sleep state.

It takes long time to re-connect Bluetooth device after resume from sleep state.

It's restriction.

8

CF-H2[P/Q/R/S]
FZ-G1[A/F/J/K/L]
FZ-M1[A/C]
FZ-Q1[A/C]

A PC that fit the following states

- Wireless Switch Utility installed

- Equipped with WWAN device, and without Wireless Switch

- Upgraded from Windows 7 to Windows 10

Wireless WAN Driver


Turn off Wireless WAN by using Wireless Switch Utility.

When WWAN is set to off, WWAN is turned on after sleep/resuming, restarting PC.

Please turn on/off WWAN by using OS Network Settings, without using Wireless Switch Utility.

[OS Network Settings]

[Start] → [Settings] → [Network & Internet] → [Airplane Mode] → [Cellular]

9 CF-19Z
CF-31[1/2/3/4]
CF-53[2/3/4/7]
CF-54[A/B/C]
CF-AX3E
CF-C2C
CF-H2[P/Q/R/S]
CF-LX3[E/J]
CF-MX4E
CF-SX4E
FZ-G1[A/F/J/K/L]
FZ-M1[A/C]
FZ-Q1[A/C]

WWAN mounted model

Wireless WAN Driver


WWAN may be automatically connected.

WWAN may be automatically connected when "Let Windows manage this connection" on VAN UI (View Available Networks UI) is checked off.

Turn off Cellular when WWAN connection is not used.

10 All Models

Applications made by Panasonic


Update to Windows 10 April 2018 Update.

After executing "Reset this PC", applications made by Panasonic may not be able to be started.

After executing "Reset this PC", please connect to the Internet once.

11 All models

Application


After execute system restore, launch the UWP application.

After execute system restore, UWP application can't open and the following error message will be shown.

The following error may occur.

"This app can't open. Check the Windows Store for more info about xxxxx (application name)."

It is restriction due to specification change in OS.
Once sign-in after sing-out, you can launch the UWP application.

12 CF-54[A/B/C]
FZ-G1[A/F/J/K/L]
FZ-M1[A/C]
FZ-Q1[A/C]
FZ-Y1[C/D]
UT-MA6
UT-MB5

DisplayLink
(Graphics Driver)


Connect an external monitor to DisplayLink port.

If you connect an external monitor to HDMI / DisplayPort / VGA port(*1) on peripheral devices(cradle, keyboard base, etc.) and set display mode to "Second screen only", applications using OpenGL may not be displayed properly.
*1 except for FZ-Y1[C/D] series

Please switch display mode to "Duplicate" or "Extend".

13 FZ-Y1D

Graphics settings


Update to Windows 10 April 2018 Update.

Even if change performance settings in Graphics settings, the application will not be executed as performance settings.

When change performance settings for applications, please use AMD Radeon Pro and AMD FirePro Advanced Settings from right click menu on desktop.

14

CF-19Z
CF-31[1/2/3/4]
CF-53[2/3/4/7]
CF-54[A/B/C]
CF-AX3E
CF-C2C
CF-H2[P/Q/R/S]
CF-LX3[E/J]
CF-MX4E
CF-SX4E
FZ-G1[A/F/J/K/L]
FZ-M1C
FZ-Q1C
FZ-Y1[C/D]
UT-MA6

A PC that fit the following states

- Upgraded from Windows 7 to Windows 10

PC Information Viewer


Update to Windows 10 April 2018 Update.

If upgraded from Windows7, state of Recovery Disc shows "Unknown" in PC Information Viewer.

Because Initialize method of storage is changed, It is restriction of Windows 10 upgraded from Windows 7.

15 All models

Battery Recalibration


Perform Battery Recalibration.

When perform Battery Recalibration while Windows operations are running, the system may change into hibernation mode.

When execute battery recalibration, please select "Perform Battery Recalibration after shutting down windows" mode.

16 All models

Touch keyboard


Update to Windows 10 April 2018 Update.

Touch keyboard can't be shown after update to Version 1803.

Make [Show touch keyboard button] enable in the menu shown by Right-Clicking taskbar.

17 CF-19Z
CF-31[1/2/3/4]
CF-53[2/3/4/7]
CF-54[A/B/C]
CF-AX3E
CF-C2C
CF-LX3[E/J]
CF-MX4E

IR Camera mounted model or Fingerprint sensor mounted model

Windows Hello


Update to Windows 10 April 2018 Update.

When sign in using Microsoft account (doesn't set up Windows Hello) with no internet connection, Windows Hello settings are displayed but it can't proceed by "You'll need the Internet for this." message.

Connect internet before sign in, or click [Cancel] on error screen to sign in.

18 CF-19Z
CF-31[1/2/3/4]
CF-53[2/3/4/7]
CF-54[A/B/C]
CF-C2C
CF-MX4E

Fingerprint sensor mounted model

Finger Print


Update to Windows 10 April 2018 Update.

Desktop screen can't be shown automatically when you enable Single Sign-On of Fingerprint Authentication (EVE FA Standalone) and start PC with Fingerprint Authentication.

Key input or mouse click is needed to pass the lock screen and the sign-in screen, but in some case it needs Fingerprint Authentication again.

19 All models

System Protection


Update to Windows 10 April 2018 Update.

The settings of System Protection turned off automatically.

Start → Settings → System → About → Click System Info.
Click System Protection and confirm Protection Settings of C drive.
If Protection Settings of C drive is "Off", select C drive and click [Configure].
And select "Turn on system protection" and click [OK].

20 CF-AX3E
CF-C2C
CF-MX4E
FZ-G1[A/F/J/K/L]
FZ-M1[A/C]
FZ-Q1[A/C]
FZ-Y1[C/D]
UT-MA6
UT-MB5

Auto Rotation


Update to Windows 10 April 2018 Update.

Flicker in screen is occurred when rotate the device in tablet style.

It is restriction.

21 All models

Focus assist


Connect external display and set mode to duplicate mode.

When connect external display and set mode to duplicate mode, notification will not be displayed even if execute "Fn" Key + "F9" Key (display Battery Level), or other operation to display notifications.

Open Focus assist settings (Start → Settings → System → Focus Assist) and follow below procedure.

If "When I'm duplicating my display" of Automatic rules is [On], set [Off] to "When I'm duplicating my display" setting, or set Focus assist to [Off] to dispay notifications.

22 All models

Disk Management


Update to Windows 10 April 2018 Update and Open Disk Managemrnt.

Drive letter may be added to recovery partition, and the drive can be seen by Explorer.
And warning of strage area may be shown.
If delete the data of the drive, it can not execute recovery.

It is restriction.
If drive letter is added to recovery partition, and if warning of strage area is shown, please don't delete the data of the drive.

23 CF-C2C
FZ-G1[A/F/J/K/L]

Barcode reader mounted model

2D Barcode Key Emulator


Update to Windows 10 April 2018 Update and re-install the application.

After updating the OS to Windows 10 Version 1803, and re-install 2D Barcode Key Emulator, can't launch 2D Barcode Key Emulator.

Please update "2D Barcode Key Emulator" with the following URL.

» https://pc-dl.panasonic.co.jp/dl/docs/077278

24 CF-AX3E
CF-MX4E
FZ-G1[F/J/K/L]
FZ-M1[A/C]
FZ-Q1[A/C]
FZ-Y1[C/D]

Touch Screen mounted model

Touch Operation Help Utility


Tap two point on the screen.

Can't magnify screen pointed by two fingers.

It's restriction.

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* Other company names, product names or other names noted in this page are registered trademarks or trademarks of the respective companies.

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