Last modified: October 27, 2022
Panasonic Connect Co., Ltd., (hereinafter, “we”, “us” or “our”) is committed to ensuring that your “Personal Data” (as explained below) is used fairly, lawfully, and securely and that your privacy is protected at all times. We place high importance on compliance with the applicable privacy and data protection laws and regulations, including, but not limited to the European Union (EU) Regulation 2016/679 General Data Protection Regulation (“GDPR”).
If you are a California resident, additional privacy notice applies to you, in accordance with the California Consumer Privacy Act. Please see CCPA Appendix below.
Please click on the links below for further information on our privacy practices:
- Information about us
- What is Personal Data?
- What Personal Data do we collect about you and how?
- How do we use your Personal Data (purpose and legal basis)?
- To whom do we disclose your Personal Data?
- What do we do to keep your Personal Data secure?
- Accessing your Personal Data and other rights you have
What are your rights?
Exercising your rights
- International Transfers
- Data Retention – How long we will retain your Personal Data?
- Third-party links and products on our Services
- Children's Personal Data
- Contact Us
1. Information about us
2. What is Personal Data?
3. What Personal Data do we collect about you and how?
Depending upon your use of this website/our Services, see Section 4 below, and your cookie choices, see Section 11 below, we collect and process some or all of the Personal Data set out in the table below, using the methods and channels also set out in the table.
|Types of collected Personal Data
|How we collect the Personal Data
|“Product/Device/Application Data”: Including your hardware model, IMEI number, mobile network information, your mobile operating system, the type of mobile browser you use, IP address, operating system details, and other technology on the product or device you use to access the Services.
|Automated, through our use of technologies set on your product, device or our application.
|“Profile and Usage Data”: Including information collected about your use of this website/our Services such as the time and duration of your use, passwords and login data, your referral website, links you click, searches you conduct, actions you take, pages you visit, your web browsing history, patterns of your usage.
4. How do we use your Personal Data (purpose and legal basis)?
We process your Personal Data in the context of the activities and for the purposes set out in the table below and rely on one or more of the following the specified legal bases:
Please note that we do not base any decision solely on automated processing including profiling that significantly affect you or have legal effects for you (Art. 22 GDPR).
|Activity and purpose
|Types of Personal Data
Manage this website and our Services
To securely provide and administer this website and our Services, this includes continuously improving its functioning, including monitoring performance of data centres and networks, maintaining the security of our infrastructure and Services, testing, reporting and troubleshooting.
|Profile and Usage Data
|Provide our Services
To provide our Services or any specific feature that you request, including to enable us to fulfil our obligations under any contract with you, providing customer support services.
|Performance of a contract
|Profile and Usage Data
Service Improvement and Surveys
To develop and improve new and existing our products and Services, recommendations, advertisements and other communications and learning more about your preferences including asking you for your opinions on our products and Services and carrying out surveys. This also includes creating anonymous, aggregated statistics about the use of our Services.
|Profile and Usage Data
5. To whom do we disclose your Personal Data?
We will not disclose your Personal Data to third parties for their own independent marketing or business purposes, unless you have given your explicit consent to do so. However, we may have to disclose your Personal Data to the following entities for the purposes we collected it as set out in Section 4 relying on the legal bases specified therein:
- Service Providers We use third party service providers who provide information technology and system administration services to us and help us to administer certain activities and services on our behalf and they will operate only in accordance with our instructions as data processors.
- Third parties when required by Law or to Protect our Business and Services We will disclose your Personal Data to comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies; to protect our customers (e.g. to prevent spam or attempts to defraud users of our Services); to operate and maintain the security of our Services (e.g. to prevent or stop an attack on our systems or networks); to protect the health and safety of our colleagues and others with whom we have contact; or to protect the rights or property of us, including enforcing any terms or agreements governing the use of our Services.
- Other Parties in Connection With Corporate Transactions We may disclose your Personal Data to a third party or within the Panasonic Group of Companies as part of a reorganisation, merger, transfer, sale, joint venture, assignment or other disposition of all or any portion of our business, assets or stock, including, without limitation, in connection with any bankruptcy or similar proceeding.
6. What do we do to keep your Personal Data secure?
The security of your Personal Data is of greatest importance to us. We have put in place a range of appropriate physical and technical measures as well as robust policies and processes. The purpose thereof is to safeguard your Personal Data and to protect it against accidental or unlawful destruction or alteration, accidental loss, unauthorized disclosure or access and against other unlawful forms of processing. These measures take into account the state of the art of the technology, the costs of its implementation, the nature of the Personal Data, and the risk of the processing.
Information security, including the protection of Personal Data is organized in our global Program called Information Security Management (“ISM”). The related aim, standards and implementation measures are organized in a globally valid Policy, and further standards and guidelines. The program and all its parts follow a strong yearly Plan-Do-Check-Act (PDCA) approach to secure the confidentiality, integrity and availability of all data (including your Personal Data) for the whole information lifecycle from collection to destruction of such information.
7. Accessing your Personal Data and other rights you have
What are your rights?
Your rights under the GDPR include, the right to be informed, the right to access a copy of your Personal Data, the right to request the rectification or the update of any inaccurate Personal Data we hold, and the right to request erasure of your Personal Data.
You also have the right to obtain restriction of the processing of your Personal Data, the right to object to the processing of your Personal Data at any time under the conditions set out in the GDPR, and the right not to be subject to a decision based solely on automated processing.
In addition, you have the right to data portability in certain cases. This is the right to request the return of the personal data you have provided to us in a structured, commonly used and machine-readable format and to request the transmission of such personal data to a third party, without hindrance from us and subject to your own confidentiality obligations.
You also have the right to not provide consent and, where you have consented to our processing of your Personal Data, you have the right to withdraw such consent at any time without this withdrawal affecting the lawfulness of the processing prior to such withdrawal.
Your rights are further specified in Art. 7 and Chapter 3 of the GDPR and other applicable data protection legislation.
Exercising your rights If you wish to exercise any of the above rights, then please contact us by using the communication means set out in Section 14 below.
If you are not satisfied with how we process your Personal Data, then please contact us by using the communication means below in Section 14 or alternatively file a complaint with the competent supervisory authority:
8. International Transfers
Where we transfer your Personal Data to recipients located outside of the European Economic Area ("EEA") we ensure that your Personal Data remains protected by transferring it only to countries that offer an adequate level of protection as recognised by the European Commission such as e.g. Japan and the United Kingdom and/or by using the Standard Contractual Clauses approved by the European Commission and where required putting supplementary measures in place to afford your Personal Data with essentially the same level of protection it has in the EEA.
In the same way, if we transfer your Personal Data outside of Serbia, Switzerland, Turkey, or the UK, we will ensure that your Personal Data remains protected in line with the requirements set out in the applicable data protection legislation.
You may request additional information in this respect and obtain a copy of the appropriate safeguards we provide for through sending a request to the contact indicated in Section 14.
9. Data Retention – How long we will retain your Personal Data?
We will only retain your Personal Data for the period necessary to fulfil the purposes for which it has been collected. This includes the purposes of fulfilling our contract with you, satisfying any legal, regulatory, accounting, reporting obligation we are subject to and the establishment and defence of legal claims.
10. Third-party links and products on our Services
12. Children's Personal Data
This Website is not intended for children (anyone under the age of 16 years) and we do not knowingly collect or try to collect Personal Data from or about children.
We will provide additional notice to you if these changes are material by adding a statement to this website or by sending you a notification through any relevant Services or email.
14. Contact Us
If you have any questions regarding the collection, processing, or use of your Personal Data or if you wish to exercise your rights, please contact us at:
Mobile Solutions Business Division, Panasonic Connect Co., Ltd. ytv Kyobashi Building, 2-2-33 Shiromi, Chuo-ku, Osaka City, Osaka 540-8553, Japan
If you have questions about Data Protection in Europe, please contact us at:
Panasonic Business Support Europe GmbH
The Data Protection Officer
or by e-mail: Data_Protection@eu.panasonic.com
Please note that Panasonic Business Support Europe GmbH acts as Representative of the data controller (Art. 27 GDPR) if you reside in a member state of the European Economic Area.
If you have any questions about Data Protection in the United Kingdom (UK), please contact us at:
UK Legal Department
Panasonic Business Support Europe GmbH (UK branch)
Maxis 2, Western Road,
or by e-mail: UKLegal@eu.panasonic.com
Last modified:June 29, 2023
We may change this CCPA Appendix from time to time. The "Date last updated" mention at the top of this page states when the CCPA Appendix was last updated and any changes will become effective upon our posting of the revised CCPA Appendix to the extent permitted by applicable laws.
Where required by the CCPA or other applicable law, we will request your consent to any such changes. We will provide the revised CCPA Appendix by email or by posting notice of the changes on our website or through any relevant Services.
Please click on the links below for further information on our privacy practices for residents in California:
1. What is Personal Data?
For the purposes of this CCPA Appendix, "Personal Data" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. For example, Personal Data includes, but is not limited to, audio, electronic, visual, thermal, olfactory, or similar information or inferences drawn from other Personal Data to create a profile about you reflecting your preferences, characteristics, psychological trends among other things.
For the purposes of this CCPA Appendix, "Sensitive Personal Data" means (1) personal information that reveals: (A) your social security, driver’s license, state identification card, or passport number; (B) your account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; (C) your precise geolocation;(D) your racial or ethnic origin, religious or philosophical beliefs, or union membership; (E) the contents of your mail, email, and text messages unless we are the intended recipient of the communication; and (F) your genetic data; and (2)(A) the processing of biometric information for the purpose of uniquely identifying you; (B) personal information collected and analysed concerning your health; and (C) personal information collected and analysed concerning your sex life or sexual orientation.
2. What Personal Data do we collect about you?
The table below describes the categories of your Personal Data that we may collect, and has collected during the 12-month period prior to the effective date of this CCPA Appendix. We will retain your Personal Data for the period necessary to fulfil the purposes for which it has been collected. This includes the purposes of fulfilling our contract with you, satisfying any legal, regulatory, accounting, reporting obligation we are subject to and the establishment and defense of legal claims.
|Categories of Personal Data collected (as listed in the CCPA)
|Unique personal identifier (device permissions, pixel tag, etc.), online identifier such as IP address, cookies, etc.
|Internet or other electronic network activity information
|Information collected about your use of this website/service, such as your web browsing history, search history, and usage time
Business or Commercial Purposes.
We may collect or use, or have collected your Personal Data during the 12-month period prior to the effective date of this CCPA Appendix for the following business or commercial purposes. We do not use or disclose your Sensitive Personal Data for purposes other than those specified in CCPA. We do not collect or process your Sensitive Personal Data for the purpose of inferring characteristics about you.
Categories of Sources.
The following is a list of the categories of sources from which your Personal Data was collected during the 12-month period prior to the effective date of this CCPA Appendix:
3. On which legal basis do we process Personal Data?
We process Personal Data of residents in California in compliance with the CCPA. If we are to use your Personal Data for purposes other than the purposes we notified on or before collecting your Personal Data, we will notify the new purposes to you and obtain your express consent.
4. What are your rights and how can you exercise them?
A. What are your rights?
(1)Your rights under the CCPA include, the right to know about your Personal Data that we collect, use, the right to delete your Personal Data, the right to correct your Personal Data.
(2)We will not unreasonably discriminate against you for exercising the rights such as the right to know about Personal Data information under the CCPA by using methods including but not limited to the following:
- Denying to provide goods or services to you
- Charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties
- Providing a different level or quality of goods or services to you
- Suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services
B. Exercising your rights (right to know, right to delete, and right to correct)
- By telephone (Toll-free telephone number)
- By online request form
We will confirm receipt of your requests to exercise your rights within 10 business days in the same manner in which the request was received and provide information about how we will process the request and the limit of our response. We will respond to requests to know and requests to delete and requests to correct within 45 days, and if we exceed the period, we will notify you and respond within 90 days from the day that we receive the requests. If we cannot verify your requests within the 45-day time period, we may not process your requests.
We will record your requests and store them for 24 months.
If you use an authorized agent to submit a request to know or a request to delete, the authorized agent is required to submit to us a written permission proving the authorized agent is permitted to do so and the authorized agent’s own identity verification document(s).
5. Disclosure of Personal Data
We have not and will not disclose your Personal Data to any third party for a business purpose.
6. Sale of Personal Data
We have not and will not sell your Personal Data to any third party.
For the purposes of this CCPA Appendix, "sell" means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, your Personal Data by us to a third party for monetary or other valuable consideration.
7. Share of Personal Data
We have not and will not share your Personal Data with any third party.
For the purposes of this CCPA Appendix, “share” means sharing, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, your Personal Data by us to a third party for cross-context behavioural advertising, whether or not for monetary or other valuable consideration.
8. Children’s Personal Data
We do not sell or share Personal Data of anyone under the age of 16.
9. Contact Information
You may contact us with questions or concerns about this CCPA Appendix and your choices and rights under CCPA at:
Company name: Mobile Solutions Business Division, Panasonic Connect Co., Ltd.
Company address: ytv Kyobashi Building, 2-2-33 Shiromi, Chuo-ku, Osaka City, Osaka 540-8553, Japan