Global Home Repair Service for Asia Personal Computer > Policy on the Handling of Personal Information

Repair Service for Asia Personal Computer

Updated: Aug 1‚ 2017  
This page shows the information regarding the repair services (hereinafter referred to as "Service") for Asia Personal Computers CF-SZ6, CF-SX4 series and CF-SX2 series.
 

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Policy on the Handling of Personal Information

CF-SZ6 series

Panasonic Corporation or its subsidiaries or affiliated sales companies (hereinafter referred to as "Panasonic") use the customers' personal information received for the repair of Panasonic Asia Personal Computers (hereinafter referred to as "Products") such as a name, address, which can identify a person (hereinafter referred to as "personal information", under the following conditions.

1. Purpose of using personal information

 1-1.Responding to inquiries for personal computers, repair service, and their checking process
 1-2.Providing of important information regarding quality issues
 1-3.Reference for products development for the future (including questionnaire regarding the use of Products)
 1-4.Providing of information regarding Products and services

2. Providing of personal information to a third party

 Panasonic does not offer or disclose any personal information to a third party without prior consent from a customer and except the following cases.
 2-1.In the case when Panasonic assigns tasks to a cooperative company for the purpose of the above-mentioned 1.
 2-2.In the case when Panasonic receives a request to disclose information from justice, government, and such in compliance with the provisions of a law

3. Assignment of handling personal information

 Panasonic does not assign all or a part of obtained personal information for the purpose other than the above-mentioned 1.

4. Disclosure of personal information and Contact center

 Upon request from a customer in terms of the disclosure of Panasonic-owned personal information, Panasonic responds to the request of notifying the purpose of use, the information's disclosure, amendment, addition, or deletion, and the termination and cancellation of the use and end of providing for a third party (hereinafter referred to as "disclosure").
For the contact center of the disclosure, please refer to "7. Contact center for personal information" below.
(In the case when personal information is deleted, a customer may not be able to use the service of the above-mentioned 1.)

5. Note on providing personal information

 Panasonic may call a customer when having difficulty contacting the customer by e-mail.
With no other contactable information than e-mail provided, Panasonic may not contact a customer.

6. Obtainment of personal information by the ways difficult to identify a person

 Panasonic does not obtain personal information by using the ways difficult to identify a person, including a cookie and web beacon.

7. Contact center for personal information

 Please contact "Contact for Repair" specified below, where a repair is requested.
 7-1.The following URL details the Japanese-speaking helpdesk in Japan, which is connected by a domestic and international toll-free dial.
    http://askpc.panasonic.co.jp/s/eq/ 
In some countries and regions, customers may have difficulty calling from a hotel, fixed-line, cellular, and public phones and be charged for the call (local phone rate). With a roaming cellular phone, the phone rate in a country is charged to a customer from a cellular phone company.
 7-2.The following URL details a local-language (and English in some countries) speaking helpdesk in an applicable country or region.
Released: July 10th, 2017
 

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CF-SX4 series

Panasonic Corporation or its subsidiaries or affiliated sales companies (hereinafter referred to as "Panasonic") use the customers' personal information received for the repair of Panasonic Asia Personal Computers (hereinafter referred to as "Products") such as a name, address, which can identify a person (hereinafter referred to as "personal information", under the following conditions.

1. Purpose of using personal information

 1-1.Responding to inquiries for personal computers, repair service, and their checking process
 1-2.Providing of important information regarding quality issues
 1-3.Reference for products development for the future (including questionnaire regarding the use of Products)
 1-4.Providing of information regarding Products and services

2. Providing of personal information to a third party

 Panasonic does not offer or disclose any personal information to a third party without prior consent from a customer and except the following cases.
 2-1.In the case when Panasonic assigns tasks to a cooperative company for the purpose of the above-mentioned 1.
 2-2.In the case when Panasonic receives a request to disclose information from justice, government, and such in compliance with the provisions of a law

3. Assignment of handling personal information

 Panasonic does not assign all or a part of obtained personal information for the purpose other than the above-mentioned 1.

4. Disclosure of personal information and Contact center

 Upon request from a customer in terms of the disclosure of Panasonic-owned personal information, Panasonic responds to the request of notifying the purpose of use, the information's disclosure, amendment, addition, or deletion, and the termination and cancellation of the use and end of providing for a third party (hereinafter referred to as "disclosure").
For the contact center of the disclosure, please refer to "7. Contact center for personal information" below.
(In the case when personal information is deleted, a customer may not be able to use the service of the above-mentioned 1.)

5. Note on providing personal information

 Panasonic may call a customer when having difficulty contacting the customer by e-mail.
With no other contactable information than e-mail provided, Panasonic may not contact a customer.

6. Obtainment of personal information by the ways difficult to identify a person

 Panasonic does not obtain personal information by using the ways difficult to identify a person, including a cookie and web beacon.

7. Contact center for personal information

 Please contact "Contact for Repair" specified below, where a repair is requested.
 7-1.The following URL details the Japanese-speaking helpdesk in Japan, which is connected by a domestic and international toll-free dial.
    http://askpc.panasonic.co.jp/s/eq/ 
In some countries and regions, customers may have difficulty calling from a hotel, fixed-line, cellular, and public phones and be charged for the call (local phone rate). With a roaming cellular phone, the phone rate in a country is charged to a customer from a cellular phone company.
 7-2.The following URL details a local-language (and English in some countries) speaking helpdesk in an applicable country or region.
Released: June 22th, 2015
 

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CF-SX2 series

Panasonic Corporation or its subsidiaries or affiliated sales companies (hereinafter referred to as "Panasonic") use the customers' personal information received for the repair of Panasonic Asia Personal Computers (hereinafter referred to as "Products") such as a name, address, which can identify a person (hereinafter referred to as "personal information", under the following conditions.

1. Purpose of using personal information

 1-1.Responding to inquiries for personal computers, repair service, and their checking process
 1-2.Providing of important information regarding quality issues
 1-3.Reference for products development for the future (including questionnaire regarding the use of Products)
 1-4.Providing of information regarding Products and services

2. Providing of personal information to a third party

 Panasonic does not offer or disclose any personal information to a third party without prior consent from a customer and except the following cases.
 2-1.In the case when Panasonic assigns tasks to a cooperative company for the purpose of the above-mentioned 1.
 2-2.In the case when Panasonic receives a request to disclose information from justice, government, and such in compliance with the provisions of a law

3. Assignment of handling personal information

 Panasonic does not assign all or a part of obtained personal information for the purpose other than the above-mentioned 1.

4. Disclosure of personal information and Contact center

 Upon request from a customer in terms of the disclosure of Panasonic-owned personal information, Panasonic responds to the request of notifying the purpose of use, the information's disclosure, amendment, addition, or deletion, and the termination and cancellation of the use and end of providing for a third party (hereinafter referred to as "disclosure").
For the contact center of the disclosure, please refer to "7. Contact center for personal information" below.
(In the case when personal information is deleted, a customer may not be able to use the service of the above-mentioned 1.)

5. Note on providing personal information

 Panasonic may call a customer when having difficulty contacting the customer by e-mail.
With no other contactable information than e-mail provided, Panasonic may not contact a customer.

6. Obtainment of personal information by the ways difficult to identify a person

 Panasonic does not obtain personal information by using the ways difficult to identify a person, including a cookie and web beacon.

7. Contact center for personal information

 Please contact "Contact for Repair" specified below, where a repair is requested.
 7-1.The following URL details the Japanese-speaking helpdesk in Japan, which is connected by a domestic and international toll-free dial.
    http://askpc.panasonic.co.jp/s/eq/ 
In some countries and regions, customers may have difficulty calling from a hotel, fixed-line, cellular, and public phones and be charged for the call (local phone rate). With a roaming cellular phone, the phone rate in a country is charged to a customer from a cellular phone company.
 7-2.The following URL details a local-language (and English in some countries) speaking helpdesk in an applicable country or region.
Enacted: September 12th, 2012

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Global Home Repair Service for Asia Personal Computer > Policy on the Handling of Personal Information