Repair Service for Asia Personal Computer

Updated: Aug 1‚ 2017  
This page shows the information regarding the repair services (hereinafter referred to as "Service") for Asia Personal Computers CF-SZ6, CF-SX4 series and CF-SX2 series.
 

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Terms of Use

CF-SZ6 series

This Terms of Use of Panasonic's Repair Services for Asia Personal Computer (hereinafter referred to as "Terms of Use") specifies the terms and conditions applied to the repair services (hereinafter referred to as "Service") conducted by Panasonic Corporation or its subsidiaries or affiliated sales companies (hereinafter referred to as "Panasonic" collectively) for Panasonic Asia Personal Computers (hereinafter referred to as "Products") in the event of a defect.
Customers shall use this Service on the condition that they agree and comply with all the provisions of this Terms of Use. This Terms of Use may be changed when necessary.
In the case when this Terms of Use needs to be amended, the amendment shall be completed by being uploaded onto the Panasonic specified webpage at  http://pc-dl.panasonic.co.jp/itn/eq/rules.html  and that is effective from the day uploaded.

1. Object Products of this Service

 The object Products of this Service are listed in the following URL.
Asia Personal Computer list
    http://pc-dl.panasonic.co.jp/itn/eq/products.html 

2. Applicable countries and regions of this Service

  This Terms of Use applies to the following countries and regions.
Japan, China, Taiwan, Hong Kong, India, Singapore, Thailand, Malaysia, Indonesia, Philippines
 

For models other than the CF-SZ6RDP3TJ, CF-SZ6RDPRTJ, CF-SZ6RDM3TJ, CF-SZ6RDMRTJ, CF-SZ6RDP3TR, CF-SZ6RDPRTR, CF-SZ6RDM3TR and CF-SZ6RDMRTR, repairs involving replacement
of the main board cannnot be performed in Mainland China.


3. Contact for Repair

 As a contact for repair for customers, there are 2 types of helpdesks. One is a Japanese-speaking helpdesk in Japan, which is connected by a domestic and international toll-free dial. Another one is a local-language helpdesk in an applicable country or region (Some helpdesks communicates in English).
 3-1.The following URL details the Japanese-speaking helpdesk in Japan.
    http://askpc.panasonic.co.jp/s/eq/ 
In some countries and regions, customers may have difficulty calling from a hotel, fixed-line, cellular, and public phones and be charged for the call (local phone rate). With a roaming cellular phone, the phone rate in a country is charged to a customer from a cellular phone company.
 3-2.The following URL details a local-language (and English in some countries) speaking helpdesk in an applicable country or region.
    http://pc-dl.panasonic.co.jp/itn/eq/ 

4. Note on using this Service

 4-1.Please note that repair of the Product will be made as quickly as possible, but it may take a while if the necessary part is not available at the service center.
 4-2.Even if the Service is delayed because the part needed for the repair is not available at the overseas service center and an order must be placed for that part, the service center and Panasonic do not take any responsibility for the delay. Furthermore, if a repair cannot be made due to the prohibition of the import or export of the part needed for the repair and/or due to a rule or regulation or unpredictable circumstances that make the repair impossible, the service center and Panasonic do not take any responsibility for the Service.
 4-3.As for an AC cord that is used by connecting it to the AC adapter, please be sure to purchase and use Panasonic's AC cord compatible with the country where the product is used.
  4-4. If data remains on the Hard Disk Drive (hereinafter referred to as the HDD) or Solid State Drive (hereinafter referred to as SSD; please note that the term Flash Memory Drive is used instead of SSD in the operating instructions manual), the data may be lost during transportation or as a result of the repair at the site of Panasonic. Accordingly, we ask you to make a backup of the data on the HDD or SSD periodically on a regular basis and make a backup of any necessary data before you send the product for repair just in case. Furthermore, we ask you to erase the data on the HDD or SSD on your own to prevent the loss or leakage of the data on the HDD or SSD. If you did not erase the data stored on the HDD or SSD, or if you could not do so due to the failure of the product, Panasonic shall not be liable for any alteration or loss of the data on the HDD or SSD during repair, or any loss, leakage, or damage of the data on the HDD or SSD resulting from theft or loss during transportation, etc.

5. In-warranty repair

 Panasonic guarantees that the purchased Products of this Service will be repaired free of charge in the event of a defect in materials or workmanship occurred in the applicable countries and regions under the conditions described below for the period specified below (hereinafter referred to as "Warranty"). The Product of this Service comes with a warranty card. The warranty card will not be reissued, so please keep it in a safe place.
When you submit a repair request within the free-of-charge warranty period, please fill out the purchase information on the warranty card and submit the warranty card along with the receipt you received when purchasing the Product as proof that the Product is within the free-of-charge warranty period.
 5-1.Warranty periods
The warranty period is 4 years from the date when a customer first purchased the main unit and 1 year for the included battery pack.
Panasonic will bear the costs of the parts and labor.
In countries and regions, Japan, Korea, India, Thailand, Malaysia, and Indonesia, Panasonic will also bear the cost of pickup-service transportation.
 5-2.Scope of this Warranty
   5-2-1.This Warranty is only valid in the applicable countries and regions and does not apply to other non-applicable countries or regions.
   5-2-2.This Warranty applies to a hardware failure that occurred in normal use of the Product according to the operating instructions manual of the Product and the instructions on the label of the body of the Product. Panasonic shall not be liable for repair or replacement of the software.
   5-2-3.This Warranty only applies to the customer who first purchased the Product that passed the test specified by Panasonic and does not apply to a third party to whom the customer transferred or resold the Product.
 5-3.This Warranty does not apply to the following cases.
   5-3-1.Failure or damage caused by improper use or unauthorized repair or modification
   5-3-2.Failure or damage caused by improper handling of the Product by the customer, such as a drop or impact during transportation or movement of the Product after purchase
   5-3-3.Failure or damage caused by a fire, earthquake, flood, lightning, or other natural disasters, as well as pollution, smoke, gases (e.g. sulfide gas), voltage error, use of a wrong power supply (voltage/frequency), etc.
   5-3-4.Failure or damage that occurred while the Product is used in a vehicle, vessel, etc.
   5-3-5.Failure caused by a software bug or problem and replacement of a consumable part
   5-3-6.Life-limited parts
Parts in the body of the Product will deteriorate and wear out over time when using the Product. Furthermore, deterioration and wearing out of some parts may affect the performance of the Product. Deteriorated or worn out parts must be replaced in order to extend the life of the Product and ensure safe use of the Product. Panasonic designated the following parts as life-limited parts according to the difference in the deterioration and wearing out, and handles them as follows.
Life-limited PartRemarks
Hard Disk Drive (HDD),
Solid State Drive (SSD),
LCD, Keyboard,
AC adapter, Fan,
Lithium battery,
CD/DVD drive, Battery
-Life-limited parts to be replaced when they cannot be repaired (have reached their life expectancy)
-Repair is free of charge during the warranty period, but a charge may apply for the replacement of a part that has reached its life expectancy.
*It is recommended to replace life-limited parts at 5-year intervals under the condition that the Product is used 8 hours per day, 250 days per year in an office. However, life-limited parts may have to be replaced during the warranty period (and a charge may apply) depending on the usage conditions; for example, if the Product is used continuously night and day.
It is recommended to replace the battery pack when the full charge capacity decreased below 50% of that at the time of shipment of the Product.

6. Fee-based repair

 The repair of a defect out of the scope of the above warranty is regarded as a fee-based repair.
When a unit is regarded as a fee-based repair, Panasonic makes a repair quotation based on a unit check. After receiving a repair request from a customer, Panasonic starts to repair the unit.
 6-1.In the case of a fee-based repair, a customer needs to pay for the following costs.
Parts, repair, transportation (if applicable), package materials (if applicable), onsite service fee (if applicable)
 6-2.The repair cost is paid in the currency of a country or region a unit is repaired. The way of making a payment is specified by the repair service center where a repair is conducted.
 6-3.Note
   6-3-1.When a repair is cancelled, a customer needs to pay for the costs of diagnostic, transportation (if applicable), package materials (if applicable), and onsite service fee (if applicable).
   6-3-2.As a rule, in the case when a customer does not respond to us after 2 weeks from the day the customer receives repair quotation (issued date of a quotation), Panasonic returns the unit and charges the customer for the cost of diagnostic, transportation (if applicable), package materials (if applicable), and onsite service fee (if applicable).
   6-3-3.In the case when Panasonic is not able to contact a customer notwithstanding Panasonic's reasonable efforts, the unit will be scrapped after being kept for 3 months.
   6-3-4.The request to a fee-based repair after its cancellation is regarded as a new request.

7. Guarantee of repair

 In the case when re-repair on the same parts with the same symptom occurs after repair, Panasonic will re-repair the unit free of charge by either the longer date 3 months after the first repair or the date the in-warranty period expires.

8. Proprietary rights of replaced parts and handling of HDD and SSD

 All the proprietary rights of the replaced parts for this Service belong to Panasonic. The replaced parts (removed parts) may be reused as the equivalents of new parts after being repaired or refurbished.
The defective HDD or SSD after replacement is handled physically not to get the data recovered. In the case when the HDD or SSD is regarded as difficult to repair, the data is magnetically erased or physically crashed to protect strictly confidential information.
However, Panasonic shall not owe any obligation to the confidentiality of the following information.
     -The information already public or known when obtained
     -The information become public not by Panasonic after obtained
     -The information obtained from a third party by fair means without taking obligation of confidentiality
     -The information Panasonic originally developed regardless of obtaining from customers
     -The information Panasonic received the prior consent of non-confidential information from a customer

9. Handling of personal information

 Panasonic uses the customers' personal information received for repair such as a name, address, which can identify a person (hereinafter referred to as "personal information") under the following conditions.
 9-1.Purpose of using personal information
   9-1-1.Responding to inquiries for personal computers, repair service, and their checking process
   9-1-2.Providing of important information regarding quality issues
   9-1-3.Reference for products development for the future (including questionnaire regarding the use of Products)
   9-1-4.Providing of information regarding Products and services
 9-2.Providing of personal information to a third party
Panasonic does not offer or disclose any personal information to a third party without prior consent from a customer and except the following cases.
   9-2-1.In the case when Panasonic assigns tasks to a cooperative company for the purpose of the above-mentioned 9-1.
   9-2-2.In the case when Panasonic receives a request to disclose information from justice, government, and such in compliance with the provisions of a law.
 9-3.Assignment of handling personal information
Panasonic does not assign all or a part of obtained personal information for the purpose other than the above-mentioned 9-1.
 9-4.Disclosure of personal information and Contact center
Upon request from a customer in terms of the disclosure of Panasonic-owned personal information, Panasonic responds to the request of notifying the purpose of use, the information's disclosure, amendment, addition, or deletion, and the termination and cancellation of the use and end of providing for a third party (hereinafter referred to as "disclosure"). For the contact center of the disclosure, please refer to "9-7. Contact center for personal information" below.
(In the case when personal information is deleted, a customer may not be able to use the service of the above-mentioned 9-1.)
 9-5.Note on providing personal information
Panasonic may call a customer when having difficulty contacting a customer by e-mail.
With no other contactable information than e-mail provided, Panasonic may not contact a customer.
 9-6.Obtainment of personal information by the ways difficult to identify a person
Panasonic does not obtain personal information by using the ways difficult to identify a person, including a cookie and web beacon.
 9-7.Contact center for personal information
Please contact "Contact for Repair" specified in the above-mentioned "3. Contact for Repair".

10. Compensation

 In the case when the damage occurs relating to this Service by the reason attributed to Panasonic, Panasonic shall not be liable for any indirect, incidental, and consequential damages to a customer or a third party, notwithstanding forecasts by Panasonic. Regardless of any reasons under this Terms of Use, the total amount of the compensation that Panasonic bears for a customer or a third party is limited to the purchased price of the Product of this Service, which Panasonic or its sales company received from the customer.

11. Resolution of conflicts

 In the case of incidents and questions not specified in this Terms of Use, both a customer and Panasonic will talk about the resolution in good faith.

12. Governing law and Agreed jurisdiction

 This Terms of Use shall be governed and resolved by the law of Japan.
In the case when a conflict occurs regarding this Terms of Use and Service, that shall be settled at Osaka District Court as the first exclusive jurisdiction court.
Enacted: July 10th, 2017
 

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CF-SX4 series

This Terms of Use of Panasonic's Repair Services for Asia Personal Computer (hereinafter referred to as "Terms of Use") specifies the terms and conditions applied to the repair services (hereinafter referred to as "Service") conducted by Panasonic Corporation or its subsidiaries or affiliated sales companies (hereinafter referred to as "Panasonic" collectively) for Panasonic Asia Personal Computers (hereinafter referred to as "Products") in the event of a defect.
Customers shall use this Service on the condition that they agree and comply with all the provisions of this Terms of Use. This Terms of Use may be changed when necessary.
In the case when this Terms of Use needs to be amended, the amendment shall be completed by being uploaded onto the Panasonic specified webpage at  http://pc-dl.panasonic.co.jp/itn/eq/rules.html  and that is effective from the day uploaded.

1. Object Products of this Service

 The object Products of this Service are listed in the following URL.
Asia Personal Computer list
    http://pc-dl.panasonic.co.jp/itn/eq/products.html 

2. Applicable countries and regions of this Service

  This Terms of Use applies to the following countries and regions.
Japan, China, Taiwan, Hong Kong, India, Singapore, Thailand, Malaysia, Indonesia, Philippines
 

For models other than the CF-SX4EDR1TW, CF-SX4EDR5TW, CF-SX4EDR18W, CF-SX4EDR58W, CF-SX4EDR1MW and CF-SX4EDR5MW, repairs involving replacement
of the main board cannnot be performed in Mainland China.


3. Contact for Repair

 As a contact for repair for customers, there are 2 types of helpdesks. One is a Japanese-speaking helpdesk in Japan, which is connected by a domestic and international toll-free dial. Another one is a local-language helpdesk in an applicable country or region (Some helpdesks communicates in English).
 3-1.The following URL details the Japanese-speaking helpdesk in Japan.
    http://askpc.panasonic.co.jp/s/eq/ 
In some countries and regions, customers may have difficulty calling from a hotel, fixed-line, cellular, and public phones and be charged for the call (local phone rate). With a roaming cellular phone, the phone rate in a country is charged to a customer from a cellular phone company.
 3-2.The following URL details a local-language (and English in some countries) speaking helpdesk in an applicable country or region.
    http://pc-dl.panasonic.co.jp/itn/eq/ 

4. Note on using this Service

 4-1.Please note that repair of the Product will be made as quickly as possible, but it may take a while if the necessary part is not available at the service center.
 4-2.Even if the Service is delayed because the part needed for the repair is not available at the overseas service center and an order must be placed for that part, the service center and Panasonic do not take any responsibility for the delay. Furthermore, if a repair cannot be made due to the prohibition of the import or export of the part needed for the repair and/or due to a rule or regulation or unpredictable circumstances that make the repair impossible, the service center and Panasonic do not take any responsibility for the Service.
 4-3.As for an AC cord that is used by connecting it to the AC adapter, please be sure to purchase and use Panasonic's AC cord compatible with the country where the product is used.
  4-4. If data remains on the Hard Disk Drive (hereinafter referred to as the HDD) or Solid State Drive (hereinafter referred to as SSD; please note that the term Flash Memory Drive is used instead of SSD in the operating instructions manual), the data may be lost during transportation or as a result of the repair at the site of Panasonic. Accordingly, we ask you to make a backup of the data on the HDD or SSD periodically on a regular basis and make a backup of any necessary data before you send the product for repair just in case. Furthermore, we ask you to erase the data on the HDD or SSD on your own to prevent the loss or leakage of the data on the HDD or SSD. If you did not erase the data stored on the HDD or SSD, or if you could not do so due to the failure of the product, Panasonic shall not be liable for any alteration or loss of the data on the HDD or SSD during repair, or any loss, leakage, or damage of the data on the HDD or SSD resulting from theft or loss during transportation, etc.

5. In-warranty repair

 Panasonic guarantees that the purchased Products of this Service will be repaired free of charge in the event of a defect in materials or workmanship occurred in the applicable countries and regions under the conditions described below for the period specified below (hereinafter referred to as "Warranty"). The Product of this Service comes with a warranty card. The warranty card will not be reissued, so please keep it in a safe place.
When you submit a repair request within the free-of-charge warranty period, please fill out the purchase information on the warranty card and submit the warranty card along with the receipt you received when purchasing the Product as proof that the Product is within the free-of-charge warranty period.
 5-1.Warranty periods
The warranty period is 4 years from the date when a customer first purchased the main unit and 1 year for the included battery pack.
Panasonic will bear the costs of the parts and labor.
In countries and regions, Japan, Korea, India, Thailand, Malaysia, and Indonesia, Panasonic will also bear the cost of pickup-service transportation.
 5-2.Scope of this Warranty
   5-2-1.This Warranty is only valid in the applicable countries and regions and does not apply to other non-applicable countries or regions.
   5-2-2.This Warranty applies to a hardware failure that occurred in normal use of the Product according to the operating instructions manual of the Product and the instructions on the label of the body of the Product. Panasonic shall not be liable for repair or replacement of the software.
   5-2-3.This Warranty only applies to the customer who first purchased the Product that passed the test specified by Panasonic and does not apply to a third party to whom the customer transferred or resold the Product.
 5-3.This Warranty does not apply to the following cases.
   5-3-1.Failure or damage caused by improper use or unauthorized repair or modification
   5-3-2.Failure or damage caused by improper handling of the Product by the customer, such as a drop or impact during transportation or movement of the Product after purchase
   5-3-3.Failure or damage caused by a fire, earthquake, flood, lightning, or other natural disasters, as well as pollution, smoke, gases (e.g. sulfide gas), voltage error, use of a wrong power supply (voltage/frequency), etc.
   5-3-4.Failure or damage that occurred while the Product is used in a vehicle, vessel, etc.
   5-3-5.Failure caused by a software bug or problem and replacement of a consumable part
   5-3-6.Life-limited parts
Parts in the body of the Product will deteriorate and wear out over time when using the Product. Furthermore, deterioration and wearing out of some parts may affect the performance of the Product. Deteriorated or worn out parts must be replaced in order to extend the life of the Product and ensure safe use of the Product. Panasonic designated the following parts as life-limited parts according to the difference in the deterioration and wearing out, and handles them as follows.
Life-limited PartRemarks
Hard Disk Drive (HDD),
Solid State Drive (SSD),
LCD, Keyboard,
AC adapter, Fan,
Lithium battery,
CD/DVD drive, Battery
-Life-limited parts to be replaced when they cannot be repaired (have reached their life expectancy)
-Repair is free of charge during the warranty period, but a charge may apply for the replacement of a part that has reached its life expectancy.
*It is recommended to replace life-limited parts at 5-year intervals under the condition that the Product is used 8 hours per day, 250 days per year in an office. However, life-limited parts may have to be replaced during the warranty period (and a charge may apply) depending on the usage conditions; for example, if the Product is used continuously night and day.
It is recommended to replace the battery pack when the full charge capacity decreased below 50% of that at the time of shipment of the Product.

6. Fee-based repair

 The repair of a defect out of the scope of the above warranty is regarded as a fee-based repair.
When a unit is regarded as a fee-based repair, Panasonic makes a repair quotation based on a unit check. After receiving a repair request from a customer, Panasonic starts to repair the unit.
 6-1.In the case of a fee-based repair, a customer needs to pay for the following costs.
Parts, repair, transportation (if applicable), package materials (if applicable), onsite service fee (if applicable)
 6-2.The repair cost is paid in the currency of a country or region a unit is repaired. The way of making a payment is specified by the repair service center where a repair is conducted.
 6-3.Note
   6-3-1.When a repair is cancelled, a customer needs to pay for the costs of diagnostic, transportation (if applicable), package materials (if applicable), and onsite service fee (if applicable).
   6-3-2.As a rule, in the case when a customer does not respond to us after 2 weeks from the day the customer receives repair quotation (issued date of a quotation), Panasonic returns the unit and charges the customer for the cost of diagnostic, transportation (if applicable), package materials (if applicable), and onsite service fee (if applicable).
   6-3-3.In the case when Panasonic is not able to contact a customer notwithstanding Panasonic's reasonable efforts, the unit will be scrapped after being kept for 3 months.
   6-3-4.The request to a fee-based repair after its cancellation is regarded as a new request.

7. Guarantee of repair

 In the case when re-repair on the same parts with the same symptom occurs after repair, Panasonic will re-repair the unit free of charge by either the longer date 3 months after the first repair or the date the in-warranty period expires.

8. Proprietary rights of replaced parts and handling of HDD and SSD

 All the proprietary rights of the replaced parts for this Service belong to Panasonic. The replaced parts (removed parts) may be reused as the equivalents of new parts after being repaired or refurbished.
The defective HDD or SSD after replacement is handled physically not to get the data recovered. In the case when the HDD or SSD is regarded as difficult to repair, the data is magnetically erased or physically crashed to protect strictly confidential information.
However, Panasonic shall not owe any obligation to the confidentiality of the following information.
     -The information already public or known when obtained
     -The information become public not by Panasonic after obtained
     -The information obtained from a third party by fair means without taking obligation of confidentiality
     -The information Panasonic originally developed regardless of obtaining from customers
     -The information Panasonic received the prior consent of non-confidential information from a customer

9. Handling of personal information

 Panasonic uses the customers' personal information received for repair such as a name, address, which can identify a person (hereinafter referred to as "personal information") under the following conditions.
 9-1.Purpose of using personal information
   9-1-1.Responding to inquiries for personal computers, repair service, and their checking process
   9-1-2.Providing of important information regarding quality issues
   9-1-3.Reference for products development for the future (including questionnaire regarding the use of Products)
   9-1-4.Providing of information regarding Products and services
 9-2.Providing of personal information to a third party
Panasonic does not offer or disclose any personal information to a third party without prior consent from a customer and except the following cases.
   9-2-1.In the case when Panasonic assigns tasks to a cooperative company for the purpose of the above-mentioned 9-1.
   9-2-2.In the case when Panasonic receives a request to disclose information from justice, government, and such in compliance with the provisions of a law.
 9-3.Assignment of handling personal information
Panasonic does not assign all or a part of obtained personal information for the purpose other than the above-mentioned 9-1.
 9-4.Disclosure of personal information and Contact center
Upon request from a customer in terms of the disclosure of Panasonic-owned personal information, Panasonic responds to the request of notifying the purpose of use, the information's disclosure, amendment, addition, or deletion, and the termination and cancellation of the use and end of providing for a third party (hereinafter referred to as "disclosure"). For the contact center of the disclosure, please refer to "9-7. Contact center for personal information" below.
(In the case when personal information is deleted, a customer may not be able to use the service of the above-mentioned 9-1.)
 9-5.Note on providing personal information
Panasonic may call a customer when having difficulty contacting a customer by e-mail.
With no other contactable information than e-mail provided, Panasonic may not contact a customer.
 9-6.Obtainment of personal information by the ways difficult to identify a person
Panasonic does not obtain personal information by using the ways difficult to identify a person, including a cookie and web beacon.
 9-7.Contact center for personal information
Please contact "Contact for Repair" specified in the above-mentioned "3. Contact for Repair".

10. Compensation

 In the case when the damage occurs relating to this Service by the reason attributed to Panasonic, Panasonic shall not be liable for any indirect, incidental, and consequential damages to a customer or a third party, notwithstanding forecasts by Panasonic. Regardless of any reasons under this Terms of Use, the total amount of the compensation that Panasonic bears for a customer or a third party is limited to the purchased price of the Product of this Service, which Panasonic or its sales company received from the customer.

11. Resolution of conflicts

 In the case of incidents and questions not specified in this Terms of Use, both a customer and Panasonic will talk about the resolution in good faith.

12. Governing law and Agreed jurisdiction

 This Terms of Use shall be governed and resolved by the law of Japan.
In the case when a conflict occurs regarding this Terms of Use and Service, that shall be settled at Osaka District Court as the first exclusive jurisdiction court.
Enacted: June 22th, 2015
 

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CF-SX2 series

This Terms of Use of Panasonic's Repair Services for Asia Personal Computer (hereinafter referred to as "Terms of Use") specifies the terms and conditions applied to the repair services (hereinafter referred to as "Service") conducted by Panasonic Corporation or its subsidiaries or affiliated sales companies (hereinafter referred to as "Panasonic" collectively) for Panasonic Asia Personal Computers (hereinafter referred to as "Products") in the event of a defect.
Customers shall use this Service on the condition that they agree and comply with all the provisions of this Terms of Use. This Terms of Use may be changed when necessary.
In the case when this Terms of Use needs to be amended, the amendment shall be completed by being uploaded onto the Panasonic specified webpage at  http://pc-dl.panasonic.co.jp/itn/eq/rules.html  and that is effective from the day uploaded.

1. Object Products of this Service

 The object Products of this Service are listed in the following URL.
Asia Personal Computer list
    http://pc-dl.panasonic.co.jp/itn/eq/products.html 

2. Applicable countries and regions of this Service

 This Terms of Use applies to the following countries and regions.
Japan, China, Korea, Taiwan, Hong Kong, India, Singapore, Thailand, Malaysia, Indonesia

3. Contact for Repair

 As a contact for repair for customers, there are 2 types of helpdesks. One is a Japanese-speaking helpdesk in Japan, which is connected by a domestic and international toll-free dial. Another one is a local-language helpdesk in an applicable country or region (Some helpdesks communicates in English).
 3-1.The following URL details the Japanese-speaking helpdesk in Japan.
    http://askpc.panasonic.co.jp/s/eq/ 
In some countries and regions, customers may have difficulty calling from a hotel, fixed-line, cellular, and public phones and be charged for the call (local phone rate). With a roaming cellular phone, the phone rate in a country is charged to a customer from a cellular phone company.
 3-2.The following URL details a local-language (and English in some countries) speaking helpdesk in an applicable country or region.
    http://pc-dl.panasonic.co.jp/itn/eq/ 

4. Note on using this Service

 4-1.Please note that repair of the Product will be made as quickly as possible, but it may take a while if the necessary part is not available at the service center.
 4-2.Even if the Service is delayed because the part needed for the repair is not available at the overseas service center and an order must be placed for that part, the service center and Panasonic do not take any responsibility for the delay. Furthermore, if a repair cannot be made due to the prohibition of the import or export of the part needed for the repair and/or due to a rule or regulation or unpredictable circumstances that make the repair impossible, the service center and Panasonic do not take any responsibility for the Service.
 4-3.As for an AC cord that is used by connecting it to the AC adapter, please be sure to purchase and use Panasonic's AC cord compatible with the country where the product is used.
 4-4.If data remains on the Hard Disk Drive (hereinafter referred to as the HDD) or Solid State Drive (hereinafter referred to as SSD; please note that the term Flash Memory Drive is used instead of SSD in the operating instructions manual), the data may be lost during transportation or as a result of the repair at the site of Panasonic. Accordingly, we ask you to make a backup of the data on the HDD or SSD periodically on a regular basis and make a backup of any necessary data before you send the product for repair just in case. Furthermore, we ask you to erase the data on the HDD or SSD on your own to prevent the loss or leakage of the data on the HDD or SSD. If you did not erase the data stored on the HDD or SSD, or if you could not do so due to the failure of the product, Panasonic shall not be liable for any alteration or loss of the data on the HDD or SSD during repair, or any loss, leakage, or damage of the data on the HDD or SSD resulting from theft or loss during transportation, etc.

5. In-warranty repair

 Panasonic guarantees that the purchased Products of this Service will be repaired free of charge in the event of a defect in materials or workmanship occurred in the applicable countries and regions under the conditions described below for the period specified below (hereinafter referred to as "Warranty"). The Product of this Service comes with a warranty card. The warranty card will not be reissued, so please keep it in a safe place.
When you submit a repair request within the free-of-charge warranty period, please fill out the purchase information on the warranty card and submit the warranty card along with the receipt you received when purchasing the Product as proof that the Product is within the free-of-charge warranty period.
 5-1.Warranty periods
The warranty period is 4 years from the date when a customer first purchased the main unit and 1 year for the included battery pack.
Panasonic will bear the costs of the parts and labor.
In countries and regions, Japan, Korea, India, Thailand, Malaysia, and Indonesia, Panasonic will also bear the cost of pickup-service transportation.
 5-2.Scope of this Warranty
   5-2-1.This Warranty is only valid in the applicable countries and regions and does not apply to other non-applicable countries or regions.
   5-2-2.This Warranty applies to a hardware failure that occurred in normal use of the Product according to the operating instructions manual of the Product and the instructions on the label of the body of the Product. Panasonic shall not be liable for repair or replacement of the software.
   5-2-3.This Warranty only applies to the customer who first purchased the Product that passed the test specified by Panasonic and does not apply to a third party to whom the customer transferred or resold the Product.
 5-3.This Warranty does not apply to the following cases.
   5-3-1.Failure or damage caused by improper use or unauthorized repair or modification
   5-3-2.Failure or damage caused by improper handling of the Product by the customer, such as a drop or impact during transportation or movement of the Product after purchase
   5-3-3.Failure or damage caused by a fire, earthquake, flood, lightning, or other natural disasters, as well as pollution, smoke, gases (e.g. sulfide gas), voltage error, use of a wrong power supply (voltage/frequency), etc.
   5-3-4.Failure or damage that occurred while the Product is used in a vehicle, vessel, etc.
   5-3-5.Failure caused by a software bug or problem and replacement of a consumable part
   5-3-6.Life-limited parts
Parts in the body of the Product will deteriorate and wear out over time when using the Product. Furthermore, deterioration and wearing out of some parts may affect the performance of the Product. Deteriorated or worn out parts must be replaced in order to extend the life of the Product and ensure safe use of the Product. Panasonic designated the following parts as life-limited parts according to the difference in the deterioration and wearing out, and handles them as follows.
Life-limited PartRemarks
Hard Disk Drive (HDD),
Solid State Drive (SSD),
LCD, Keyboard,
AC adapter, Fan,
Lithium battery,
CD/DVD drive, Battery
-Life-limited parts to be replaced when they cannot be repaired (have reached their life expectancy)
-Repair is free of charge during the warranty period, but a charge may apply for the replacement of a part that has reached its life expectancy.
*It is recommended to replace life-limited parts at 5-year intervals under the condition that the Product is used 8 hours per day, 250 days per year in an office. However, life-limited parts may have to be replaced during the warranty period (and a charge may apply) depending on the usage conditions; for example, if the Product is used continuously night and day.
It is recommended to replace the battery pack when the full charge capacity decreased below 50% of that at the time of shipment of the Product.

6. Fee-based repair

 The repair of a defect out of the scope of the above warranty is regarded as a fee-based repair.
When a unit is regarded as a fee-based repair, Panasonic makes a repair quotation based on a unit check. After receiving a repair request from a customer, Panasonic starts to repair the unit.
 6-1.In the case of a fee-based repair, a customer needs to pay for the following costs.
Parts, repair, transportation (if applicable), package materials (if applicable), onsite service fee (if applicable)
 6-2.The repair cost is paid in the currency of a country or region a unit is repaired. The way of making a payment is specified by the repair service center where a repair is conducted.
 6-3.Note
   6-3-1.When a repair is cancelled, a customer needs to pay for the costs of diagnostic, transportation (if applicable), package materials (if applicable), and onsite service fee (if applicable).
   6-3-2.As a rule, in the case when a customer does not respond to us after 2 weeks from the day the customer receives repair quotation (issued date of a quotation), Panasonic returns the unit and charges the customer for the cost of diagnostic, transportation (if applicable), package materials (if applicable), and onsite service fee (if applicable).
   6-3-3.In the case when Panasonic is not able to contact a customer notwithstanding Panasonic's reasonable efforts, the unit will be scrapped after being kept for 3 months.
   6-3-4.The request to a fee-based repair after its cancellation is regarded as a new request.

7. Guarantee of repair

 In the case when re-repair on the same parts with the same symptom occurs after repair, Panasonic will re-repair the unit free of charge by either the longer date 3 months after the first repair or the date the in-warranty period expires.

8. Proprietary rights of replaced parts and handling of HDD and SSD

 All the proprietary rights of the replaced parts for this Service belong to Panasonic. The replaced parts (removed parts) may be reused as the equivalents of new parts after being repaired or refurbished.
The defective HDD or SSD after replacement is handled physically not to get the data recovered. In the case when the HDD or SSD is regarded as difficult to repair, the data is magnetically erased or physically crashed to protect strictly confidential information.
However, Panasonic shall not owe any obligation to the confidentiality of the following information.
     -The information already public or known when obtained
     -The information become public not by Panasonic after obtained
     -The information obtained from a third party by fair means without taking obligation of confidentiality
     -The information Panasonic originally developed regardless of obtaining from customers
     -The information Panasonic received the prior consent of non-confidential information from a customer

9. Handling of personal information

 Panasonic uses the customers' personal information received for repair such as a name, address, which can identify a person (hereinafter referred to as "personal information") under the following conditions.
 9-1.Purpose of using personal information
   9-1-1.Responding to inquiries for personal computers, repair service, and their checking process
   9-1-2.Providing of important information regarding quality issues
   9-1-3.Reference for products development for the future (including questionnaire regarding the use of Products)
   9-1-4.Providing of information regarding Products and services
 9-2.Providing of personal information to a third party
Panasonic does not offer or disclose any personal information to a third party without prior consent from a customer and except the following cases.
   9-2-1.In the case when Panasonic assigns tasks to a cooperative company for the purpose of the above-mentioned 9-1.
   9-2-2.In the case when Panasonic receives a request to disclose information from justice, government, and such in compliance with the provisions of a law.
 9-3.Assignment of handling personal information
Panasonic does not assign all or a part of obtained personal information for the purpose other than the above-mentioned 9-1.
 9-4.Disclosure of personal information and Contact center
Upon request from a customer in terms of the disclosure of Panasonic-owned personal information, Panasonic responds to the request of notifying the purpose of use, the information's disclosure, amendment, addition, or deletion, and the termination and cancellation of the use and end of providing for a third party (hereinafter referred to as "disclosure"). For the contact center of the disclosure, please refer to "9-7. Contact center for personal information" below.
(In the case when personal information is deleted, a customer may not be able to use the service of the above-mentioned 9-1.)
 9-5.Note on providing personal information
Panasonic may call a customer when having difficulty contacting a customer by e-mail.
With no other contactable information than e-mail provided, Panasonic may not contact a customer.
 9-6.Obtainment of personal information by the ways difficult to identify a person
Panasonic does not obtain personal information by using the ways difficult to identify a person, including a cookie and web beacon.
 9-7.Contact center for personal information
Please contact "Contact for Repair" specified in the above-mentioned "3. Contact for Repair".

10. Compensation

 In the case when the damage occurs relating to this Service by the reason attributed to Panasonic, Panasonic shall not be liable for any indirect, incidental, and consequential damages to a customer or a third party, notwithstanding forecasts by Panasonic. Regardless of any reasons under this Terms of Use, the total amount of the compensation that Panasonic bears for a customer or a third party is limited to the purchased price of the Product of this Service, which Panasonic or its sales company received from the customer.

11. Resolution of conflicts

 In the case of incidents and questions not specified in this Terms of Use, both a customer and Panasonic will talk about the resolution in good faith.

12. Governing law and Agreed jurisdiction

 This Terms of Use shall be governed and resolved by the law of Japan.
In the case when a conflict occurs regarding this Terms of Use and Service, that shall be settled at Osaka District Court as the first exclusive jurisdiction court.
Enacted: September 12th, 2012
Revised: February 13th, 2013   

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